752 Client Retention Jobs - Page 21

Job Title: Senior Business Development Manager / VP Sales (Staffing & Consulting) Open Positions: 3 Location: Chennai (Global Operations) Employment Type: Full-Time Industry: Staffing & Consulting Experience: 5 to 15 Years Salary: Competitive + Performance-Based Incentives About the Role: Tisteps, a fast-growing global staffing and consulting firm, is seeking results-driven Sales Leaders (Senior BDMs/VPs Sales) to drive international client acquisition, revenue growth , and account management across India, Europe, the USA, and the Gulf. This is a high-impact role focused on scaling global operations, executing Master Service Agreements (MSAs) , and managing 1,000+ open positions annually across diverse industries. Key Responsibilities: Acquire 30 - 50+ new global clients annually across targeted regions Negotiate and sign MSAs with key international clients Manage and drive fulfillment for 500+ global positions annually Build and nurture strong, long-term relationships with enterprise clients Collaborate closely with recruitment and delivery teams for smooth execution Conduct market research and create region-specific go-to-market strategies Ensure compliance with international business standards and practices Track and report global sales metrics, pipeline updates, and client feedback Requirements: Bachelors or Master’s degree in Business, Sales, HR, or related fields 5–15 years of proven global sales experience in staffing or consulting Strong expertise in client acquisition, MSAs, negotiations , and CRM tools Exposure to international business practices, compliance, and staffing trends Excellent communication, interpersonal, and leadership skills Why Join Tisteps? Competitive Salary + Lucrative Incentives Global Market Exposure & Leadership Role Fast-Paced, Collaborative Work Culture Be a Key Driver in Tisteps’ Global Expansion Apply Now: jennifer.isaac@impacteers.com Join us and lead the next phase of Tisteps’ global growth!

JSW One Platforms is a B2B e-commerce platform designed to build transparency, trust, and ease-of-business for MSMEs in India. The JSW One Platforms are home to JSW One MSME and JSW One Homes. JSW One MSME, is a one-stop, multi-product digital marketplace, for MSMEs planning on taking their business to the next level. We are an integrated platform that seeks to provide end-to-end services for the construction and manufacturing needs of a varied clientele by leveraging JSW Ones catalogue, logistics, financing expertise. With the growth of JSW One, our team is expanding and were always looking for fresh, dedicated individuals to join our team. At JSW One, we believe in creating an atmosphere of camaraderie and candor that facilitates efficient collaboration and a friendly, yet growthoriented work-environment. Join us, and lets transform India, together! Job Overview: We are looking for high-performing sales professionals to help meet customer acquisition, onboarding and revenue growth targets with a strong orientation in digital and metric-driven analytical approach. Key responsibilities: • Acquire new customers and generate business from new and existing customers. Reach the given monthly target with the help of the assigned team leader. Build and promote strong and lasting relationships with newly onboarded customers and connect them to appropriate sellers on the platform. Market intelligence inputs for pricing and activation. Enrich and maintain customer profile and update status in CRM. Assist customers through their credit application journey. Basic Qualification Very strong candidates with at least 3+ years of B2B Sales experience, preferably in the steel industry (Steel Sales (flats)HR, CR, PPGL, OMS, etc.) Field Sales experience is a must (customer acquisition & sales experience in B2B segment) Experience meeting customer needs, building customer relationships and knack for closing sales deal Strong communication & interpersonal skills Self-starter and driven • Language Skills: fluent English and knowledge of the local language Must have: Driving license (2 wheeler): candidate will be expected to have/hire a bike in the city of work and Local geographical knowledge.

Experience - 0 to 1 years Education - B.Tech Graduates preferably. Location - Gurgaon (In office) Designation - BD - Trainee Job Highlights: We are looking for above mentioned position for people who are excited about the challenges of a new emerging business environment and converting B2B International clients. As a Trainee - Business Development, you will be responsible for developing new leads, communication with overseas clients, understanding their needs and ensuring a smooth onboarding process. Job Description: Developing and executing sales plans to meet and exceed monthly and quarterly sales goals. Growing business through the development of new leads and executing sales strategies to convert leads to potential prospects. Identifying new revenue opportunities for business growth. Building business relationships with current and potential clients via cold calls and holding strong contacts with the client. Collaborating with the management on sales goals and business development strategies. Supporting the BD team with other responsibilities as and when required by the company. Requirements: Sales domain understanding and prior sales or business development internship is preferred. Require strong communication skills and excellent client management skills to convert leads. Other Information: Number of working days in a week: 5 days (Mon- Fri) Work from office only Perks Benefits: As per company policy Required Skills: Business Development, New Client Acquisition, Lead Generation, Cold Calling, Hunting, End to End Sales, Revenue Generation, Outbound Sales, Hunting, Client Retention

Revenue Generation Target Achievement Proactively contact and engage with prospective clients through phone calls, emails, and virtual meetings Conduct thorough needs assessments to understand clients insurance requirements and financial situations Clearly explain complex insurance products, coverage options, and benefits across health, travel, pet, and SME lines Cross-sell and upsell additional insurance products to existing clients where appropriate Recommend complementary coverage options that address clients comprehensive insurance needs Drive revenue growth by developing and executing comprehensive sales strategies aligned with organizational objectives Meet or exceed monthly and quarterly sales targets across all product lines Establish and maintain strong relationships with key stakeholders to facilitate business growth and retention Specialize in re-engaging and converting digital drop-off leads from the contact center who abandoned their purchase journey Customer Relationship Management Service Excellence Oversee the development and maintenance of strong, long-term relationships with existing customers through regular engagement and proactive service delivery Implement customer satisfaction initiatives and feedback mechanisms to ensure high levels of client retention Resolve complex customer issues and complaints, ensuring optimal customer satisfaction and loyalty Develop and maintain relationships with healthcare providers and other strategic partners to enhance service delivery Build and maintain relationships with clients for potential renewals and referrals

Join one of India s leading women-centric digital health companies, headquartered in Coimbatore, on a mission to transform lives through preventive, holistic, and lifestyle-based care. As part of our dynamic team, you'll contribute to the success of our flagship Miracle Program , which has helped thousands of women conceive naturally without invasive treatments. We combine science, emotional intelligence, and compassionate coaching to deliver impactful digital health experiences. If you're passionate about women s we'llness, digital innovation, and meaningful transformation, this is the place to make a difference both locally and globally. Key Responsibilities (KRAs) Serve as a medical co-face of the Miracle Program, building trust and credibility in daily live webinars. Conduct two webinars daily , where you educate, counsel, and inspire TTC couples using our proven lifestyle success pillars. Facilitate both group and individual consultations (online only) focused on lifestyle diagnostics, cycle tracking, hormonal profiling, and emotional we'llbeing . Collaborate with the team to build evidence-based presentations (PPTs) that convey the Miracle methodology in a simple and engaging way. Guide clients through the 7 Vital Lifestyle Elements (diet, fitness, sleep, stress, toxins, habits, ovulation) central to our preventive fertility approach. Participate in live QA , act as a Subject Matter Expert (SME) , and offer written guidance to nurture clients emotionally and medically. Partner with internal teams to develop self-paced learning courses , educational campaigns, and community-based learning experiences. Drive client retention through meaningful outcomes by nurturing trust, education, and personalized guidance. Be active in online brand visibility efforts, including long-form videos, expert interviews, social media content , and app-based knowledge delivery. Contribute timely reporting and documentation to enhance client progress tracking and business development decision-making. Qualification and Requirements Minimum of 1 year of experience in preconception, prenatal, or postnatal care. Experience gained in reputable fertility clinics or IVF centers will be considered a strong advantage. Passionate freshers with a strong willingness to learn and contribute are encouraged to apply. Educational Background: - MD in Obstetrics and Gynecology, or DGO (Diploma in Gynecology and Obstetrics), or MBBS with relevant experience. Comfortable and confident in conducting daily live webinars, with strong presentation and facilitation skills. Ability to create educational and promotional content both short-form and long-form for social media and digital platforms. Proficiency in English, with excellent verbal and written communication skills. A strong belief in and alignment with a preventive health and lifestyle-first approach to support natural conception. Based in Coimbatore or willing to relocate to Coimbatore. Preferred (Advantageous) Skills Genuine interest in content creation and participation in collaborative health campaigns to drive awareness and engagement. Certifications in Fertility Coaching , Lifestyle Medicine , or Reproductive Health are highly desirable. Prior experience working in tertiary care hospitals in Tier 1 cities , particularly with exposure to lifestyle-related fertility cases , will be an asset . Candidate Requirements (Non-Negotiable) Availability during peak engagement hours : 6:00 AM - 10:00 AM and 6:00 PM - 10:00 PM IST . A deep, personal belief in natural fertility, lifestyle medicine, and holistic healing as the foundation for lasting transformation. Demonstrates high emotional intelligence , is a confident public speaker , and thrives as a champion of client transformation and empowerment . Flexible or Negotiable Criteria Passionate freshers with a strong willingness to learn and contribute are encouraged to apply . No prior experience in digital media or on-camera work is required , provided the candidate is open to receiving training. Flexible engagement options available, including remote or hybrid work , full-time or part-time roles , with a negotiable compensation package based on commitment and performance.

Walk-In Interview India MART Hiring B2B Sales Executives India MART is conducting walk-in interviews for dynamic professionals to join as B2B Sales Executives across key verticals at our Banashankari and Rajaji Nagar branches in Bangalore. Interview Dates: June 16 & 17, 2025 Interview Locations: India MART Banashankari Branch - https://g.co/kgs/boMiKFY India MART Rajaji Nagar Branch - https://lnkd.in/gKit8YSw Apply here for confirmation: https://lnkd.in/g-_4vWsm Openings in the Following Verticals: NSD – New Client Division CSD – Client Servicing Division KCD – Key Client Division Eligibility Criteria: - Gender: Male candidates only - Educational Qualification: Graduation or MBA - Experience: Minimum 6 months in sales or related field - Must know English, Kannada/Hindi (basic proficiency required) - Must be open to fieldwork Job Responsibilities: Meet and pitch India MART services to B2B clients Handle client portfolios based on assigned vertical (NSD, CSD, or KCD) Generate leads, close sales, and meet monthly targets Build and maintain strong client relationships Report field activities and sales performance regularly

Responsibilities: * Cold call leads, close deals * Handle clients, meet goals * Achieve targets through effective communication * Manage client relationships, retain business * Plan meetings, drive sales growth Sales incentives

Responsibilities Own and hit/exceed the sales target of onboarding enterprise sellers. Build sales discipline - weekly tracking, pricing/profit, onboarding funnel, etc. Effectively communicate the value proposition through proposals and demo to prospective accounts. Develop a deep cross-functional understanding of operations, client servicing, billing etc. to drive business. Build and maintain strong customer relationships and be a partner to customers to understand their needs and objectives. SKILLS & QUALIFICATIONS Proven sales experience in meeting or exceeding targets and interacting with Enterprise levels of client organization, including top officials( Directors/VPs) and C-level. Proven ability to conceptualize, drive, and implement sales strategy and process with a client-centric approach Continuously research and remain knowledgeable of industry trends and competition Excellent written and verbal communication skills Able to drive customer-centricity Quick learner, adaptable to changing business needs Education: A bachelors degree from tier 1 college in Business, Marketing, or a related field. Experience: 6+ years of experience in sales with team handling experience. Excellent Verbal & written communication.

Dear Candidate, Infoedge is conducting a walk-in drive for one of its business unit i.e iimjobs.com for Client Engagement role. Date - 4th June' 25 (Wednesday) Time - 10 AM to 3 PM Address - C-10, Sector - 1, Noida (near Sector - 15 metro station) About BU: iimjobs iimjobs.com is an exclusive job board for mid to senior management professionals in India. Now reaching over 15,00,000 job seekers and featuring some of the best jobs in Banking & Finance, Consulting, Research & Analytics, Sales & Marketing, HR, IT and Operations; iimjobs.com is the largest niche job board catering exclusively to the premium segment of the market. We are a hot startup in the recruitment industry. The scope and opportunity to learn are huge. You get to know about recruitment trends across industries, hiring dynamics, insights about the recruitment market. If you think you will love doing and getting to know all this, please apply. Why Join Us? This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/ Customer Success at iimjobs.com A company going through an exponential growth track, just does not need old school "Account Managers" but someone more than that. If Sales brings the customers on board, Customer Success make the customers stay for long term. Customer Success or Client Success owns the customer right from the point of inception all the way to the entire lifecycle of the customer which includes client onboarding, usage tracking & reporting and relationship building meetings. A customer success manager's work will involve a mix of management, sales and analytics in the normal course of a day's work. You will work collaboratively with the Operations team, Tech team, Marketing team and not to mention Sales team. Eligibility Criteria: Experience - 0-3 years Location: Sector - 132, Noida (3 days from office, 2 days WFH) Key Responsibilities: 1. Increase the Customer Life Cycle Value 2. Develop a relationship with the customers which is greater than a transactional association 3. Ensuring utilisation and generating ROI 4. Act as an interface between the company and the client Additional Qualifications : 1. Self starter, an ability to work in a fast growing, challenging start-up work space 2. Outgoing and garrulous as it is a client facing role. 3. Strong analytical skills to derive data driven insights for better decision making 4. Outstanding teamwork, organisational and interpersonal skills, with tremendous attention to detail 5. Candidates who can join immediately will be given a preference

CORPORATE GIFTING Work on all phases of the end to end sales cycle including pre-sales presentations, client persuasions, conducting negotiations clients, Drafting quotes and proposals, Identify new clients, Build Client relationships Required Candidate profile Client coordination, Lead generation , Excellent communication, Advanced Excel - Added Advantage Sales coordination, B2B Corporate Sales, Client Relationship, Leadership Order Processing

Role & responsibilities Job Title: Manager - Client Success Location: Gurgaon-New Delhi Key Responsibilities: 1. Client Relationship Management: Build and maintain strong relationships with key clients in the food industry. Act as the main point of contact for client inquiries, issues, and escalations. Understand client needs and expectations to provide tailored solutions and services. 2. Communication and Coordination: Collaborate with internal teams such as sales, marketing, and operations to ensure seamless delivery of products or services to clients. Communicate client feedback and requirements internally to drive product or service improvements. 3. Problem Solving and Resolution: Address client issues and concerns promptly and effectively. Resolve conflicts and manage expectations to maintain positive client relationships. 4. Business Development : Identify opportunities for business growth within existing client accounts. Recommend new products, services, or enhancements based on client feedback and industry trends. Participate in industry events and networking activities to expand client base and enhance industry knowledge. 5. Reporting and Analysis: Track and analyze key account metrics such as sales performance, client satisfaction, and profitability. Prepare regular reports and presentations for management on account status and business development activities. Qualifications: Bachelors degree in business administration, Marketing, or related field (MBA preferred). 10+ years of proven experience in client relationship management or account management within the food industry. Strong communication, negotiation, and interpersonal skills. Ability to understand client needs and build long-term relationships. Strategic thinker with a proactive and problem-solving attitude. Additional Requirements: Willingness to travel for client meetings and industry events. Ability to work under pressure and meet deadlines in a dynamic environment. Knowledge of food industry trends, regulations, and competitive landscape. Preferred industries QSR/Food retail, Aviation, Food aggregators/delivery, Industrial Catering & Hospitality

Roles and Responsibilities: Build and maintain strong client relationships. Analyze customer data to identify trends and areas for improvement. Proactively engage with customers to address concerns and gather feedback. Resolve customer issues promptly and effectively. Educate customers on product features and updates. Monitor key performance indicators (KPIs) related to retention and implement improvement strategies. Collaborate with other departments to enhance the overall customer experience. Additional Qualifications and Skills: Customer Retention Customer Support

You’ll engage with customers, address inquiries, and drive sales. Reconnect with abandoned cart users, provide product insights, and ensure a smooth buying experience. Maintain records, follow up on leads, and optimize CRM strategies Required Candidate profile Location: Goregaon, Mumbai Experience Required: 2 to 5 years Salary: 15,000 to 25,000 pm Gender: Female candidates only Qualification: Graduate (preferably in any stream)

To identify, source and secure both long term and short-term pest control & prevention business opportunities. To develop new business opportunities within current and new customer bases in accordance with the sales strategy. To look after client retention by ensuring customers ongoing expectations is met. To manage day to day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To provide reports as per the requirement. To assist with debt collection Do you have what it takes? If you want to be considered for this role you will need: Graduate or MBA Fresher with Good sales knowledge and communication skills Good Interpersonal & Networ

Sales Growth Specialist About us: GST Manager is one of Indias fastest-growing tax and compliance consultancies, offering cutting-edge solutions in taxation, legal advisory, and business compliance. With a PAN India client base and a reputation for reliability and results, were on a mission to redefine how businesses manage their tax and legal needs. Visit us at www.gstmanager.com The Role: We’re looking for an energetic and goal-oriented Sales Executive to drive business development for our accounting and legal services. You’ll be the face of GST Manager for prospective clients, helping them discover smarter compliance solutions and building lasting client relationships. Key Responsibilities: Identify potential leads through calls, emails, LinkedIn, and market research Drive outbound sales via cold calling and client visits Present and explain services to decision-makers at SMEs, startups, and corporates Build strong, trust-based relationships with clients Prepare compelling sales proposals and follow up on conversions Meet and exceed monthly/quarterly sales targets Maintain client records and track interactions through CRM tools Visit potential clients at their offices and explain our services in detail and close sales deals. What We Are Looking For: Proven experience in sales of 2-3years Strong communication and interpersonal skills. Proficiency in English and Tamil. Ability to work independently and within a team. Experience with CRM software and other sales tools. Self-motivated with a strong drive to achieve targets. Ability to perform under pressure and meet deadlines. How to Apply: Send your resume with a short cover letter to careers@gstmanager.com Subject line: Sales Executive Application – [Your Name] Join us and become a key contributor to a company that's changing the way businesses handle compliance in India!

Develop and maintain strong relationships with key clients to maximize revenue Identify new business opportunities within existing accounts and ensure client retention Act as the primary point of contact, addressing customer queries Priya 8081073001

From an agency background, strong communicator in English & Tamil, client-savvy, organized, calm under pressure, curious, solutions-driven, eager to grow fast, takes ownership, and good with data/report maintenance.

Prospecting and lead generation: Identify and research potential customers, build relationships, and generate qualified leads. Cold calling to generate new leads Follow up with customers to close deals. Liaise with internal departments to provide customers with machine layouts/ printed samples etc to progress sales Get customer samples for order / machine trials Follow up with customers for payments. Coordinate with local and international clients Meeting: set up meeting with potential client and senior to understand the requirements to move the prospect through the sales pipeline. Keep up to date Salesforce for all prospects. Products: Printing Machines Screen / Pad / Dry Offset for Articles Training will be provided for the products, Salesforce system. Visit: www.winnerscreen.com before the interview

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Weekly Conveyance Payout : Weekly conveyance payout based on face to face meetings with the clients. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost Any graduate with 9 months of relevant experience in sales can apply

Call and follow up with Tamil-speaking leads, Explain product features, Guide onboarding, Handle objections, Update CRM or Excel, Collect feedback, coordinate with team, Share reports, and ensure smooth conversion and customer experience. Work from home Travel allowance

Join our team! We are currently hiring for the role of Client Servicing Professional a t Naukri Campus (formerly Firstnaukri.com) If you are ready to make an impact in the fresher hiring space, this is your chance. If you are interested, Fill this form - https://forms.gle/U1q714EpAxahTxt59 (Copy paste link in your browser and fill your details) About Us: Naukri Campus is a distinguished fresher hiring platform that connects employers with prospective entry-level candidates, streamlining the job search process for recent graduates. Naukri Campus https://www.naukri.com/campus Key Responsibilities: Lead hiring initiatives with stakeholders, aligning with their requirements. Promote product adoption by organizing demos, training sessions, and usage monitoring. Proactively identify opportunities to enhance recruitment processes and deliver measurable outcomes. Build strong client relationships by understanding their needs, addressing challenges, and suggesting innovative solutions that benefit their hiring goals. Encourage client engagement by coordinating product usage and demos. Develop engagement programs with campuses and create client case studies. Identify process improvements and streamline recruitment activities. Support on-campus recruitment drives and assessments. Oversee end-to-end fresher hiring campaigns and maintain MIS for drives. Desired Candidate Profile: MBA with at least 1-3 year of experience in recruitment, client service, or campus hiring. Familiarity with online recruitment platforms and MIS management in Excel. Strong communication skills and willingness to travel for campus drives PLEASE NOTE - 1- Apply if you have experience in fresher hiring /Consulting/Campus Hiring 2- Experience in customer service/Client Servicing will be an added advantage. 3- Excellent communication skills and basic excel 4- Office location can be Bangalore/Chennai/Delhi NCR Schedule: 5 days a week (One Saturday work from home working mandatory) Office Timing: 9:30 AM - 6:30 PM About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. If you are interested, Fill this form - https://forms.gle/U1q714EpAxahTxt59 (Copy paste link in your browser and fill your details) Connect With VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com Contact - 882601 777 8 LinkedIn - https://www.linkedin.com/in/vriiindaa/

Key Responsibilities: 1.Customer Relationship Management oServe as the primary point of contact for high-value clients, ensuring their needs are met and expectations exceeded. oBuild and maintain long-term relationships to foster trust. oCreate targeted campaigns and initiatives to engage customers, drive usage, and promote loyalty. oActively engage with clients to gather feedback and address concerns promptly. 2.Customer Journey Mapping & Revenue Maximization oMap out the end-to-end customer journey to identify touchpoints and opportunities for improvement. oIdentify opportunities for up-selling and cross-selling aligned with the clients goals and company offerings. oDevelop account strategies to drive business growth and ensure profitability. oCollaborate with sales and marketing teams to create tailored proposals for clients. 3.Strategic Planning & Execution oDevelop and implement customer relationship strategies that align with the organizations objectives. oMonitor client metrics and KPIs, including satisfaction scores, retention rates, and revenue. oCreating custom centric programs for client servicing and retentions. oAnticipate client needs and proactively suggest solutions to address challenges. oCollaborate with cross-functional teams to ensure alignment of CRM initiatives with product development, marketing, sales, and support efforts 4.Team Leadership & Collaboration oMentor and guide junior relationship managers or account executives. oCollaborate cross-functionally with internal teams, including product, sales, and customer support, to deliver seamless client experiences. oAct as a client advocate during organizational decision-making processes. 5.Customer Support and Service Excellence oOversee the customer support function to ensure prompt and effective resolution of customer inquiries, issues, and concerns. oImplement service level agreements (SLAs) and performance metrics to monitor and improve the quality of customer support. oDevelop training programs and resources to empower support teams to deliver exceptional service. 6.Data Analytics, Reporting & Documentation o Maintain accurate records of client interactions, contracts, and other relevant details in CRM tools. o Translate data-driven insights into actionable strategies for enhancing the customer experience o Prepare and present reports on key performance indicators (KPIs) related to customer satisfaction, revenue forecasts, retention, and loyalty programs to senior leadership.

Develop and maintain relationships with key clients Collaborate with sales teams to achieve account targets and goals Conduct research on client needs and market trends Prepare and maintain detailed account management documentation Call 7397778265

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Managing inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

Revenue Generation Target Achievement Proactively contact and engage with prospective clients through phone calls, emails, and virtual meetings Conduct thorough needs assessments to understand clients insurance requirements and financial situations Clearly explain complex insurance products, coverage options, and benefits across health, travel, pet, and SME lines Cross-sell and upsell additional insurance products to existing clients where appropriate Recommend complementary coverage options that address clients comprehensive insurance needs Drive revenue growth by developing and executing comprehensive sales strategies aligned with organizational objectives Meet or exceed monthly and quarterly sales targets across all product lines Establish and maintain strong relationships with key stakeholders to facilitate business growth and retention Specialize in re-engaging and converting digital drop-off leads from the contact center who abandoned their purchase journey Customer Relationship Management Service Excellence Oversee the development and maintenance of strong, long-term relationships with existing customers through regular engagement and proactive service delivery Implement customer satisfaction initiatives and feedback mechanisms to ensure high levels of client retention Resolve complex customer issues and complaints, ensuring optimal customer satisfaction and loyalty Develop and maintain relationships with healthcare providers and other strategic partners to enhance service delivery Build and maintain relationships with clients for potential renewals and referrals