752 Client Retention Jobs - Page 23

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrandsDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Lead your team to drive strategy and pitch new and innovative ideas Must make daily social posts (2 hours per week) The link to the social post is to be posted in Slack Run a weekly podcast (1 hour per week) or join a partner’s podcast This can also be supplemented with recorded video Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist Complete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clients

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrandsDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Lead your team to drive strategy and pitch new and innovative ideas Must make daily social posts (2 hours per week) The link to the social post is to be posted in Slack Run a weekly podcast (1 hour per week) or join a partner’s podcast This can also be supplemented with recorded video Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist Complete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clients

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrandsDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Lead your team to drive strategy and pitch new and innovative ideas Must make daily social posts (2 hours per week) The link to the social post is to be posted in Slack Run a weekly podcast (1 hour per week) or join a partner’s podcast This can also be supplemented with recorded video Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist Complete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clients

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrandsDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Lead your team to drive strategy and pitch new and innovative ideas Must make daily social posts (2 hours per week) The link to the social post is to be posted in Slack Run a weekly podcast (1 hour per week) or join a partner’s podcast This can also be supplemented with recorded video Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist Complete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clients

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrandsDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Lead your team to drive strategy and pitch new and innovative ideas Must make daily social posts (2 hours per week) The link to the social post is to be posted in Slack Run a weekly podcast (1 hour per week) or join a partner’s podcast This can also be supplemented with recorded video Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist Complete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clients

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrandsDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Lead your team to drive strategy and pitch new and innovative ideas Must make daily social posts (2 hours per week) The link to the social post is to be posted in Slack Run a weekly podcast (1 hour per week) or join a partner’s podcast This can also be supplemented with recorded video Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist Complete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clients

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrandsDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Lead your team to drive strategy and pitch new and innovative ideas Must make daily social posts (2 hours per week) The link to the social post is to be posted in Slack Run a weekly podcast (1 hour per week) or join a partner’s podcast This can also be supplemented with recorded video Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist Complete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clients

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrandsDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Lead your team to drive strategy and pitch new and innovative ideas Must make daily social posts (2 hours per week) The link to the social post is to be posted in Slack Run a weekly podcast (1 hour per week) or join a partner’s podcast This can also be supplemented with recorded video Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist Complete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clients

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrandsDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Lead your team to drive strategy and pitch new and innovative ideas Must make daily social posts (2 hours per week) The link to the social post is to be posted in Slack Run a weekly podcast (1 hour per week) or join a partner’s podcast This can also be supplemented with recorded video Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist Complete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clients

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrandsDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Lead your team to drive strategy and pitch new and innovative ideas Must make daily social posts (2 hours per week) The link to the social post is to be posted in Slack Run a weekly podcast (1 hour per week) or join a partner’s podcast This can also be supplemented with recorded video Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist Complete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clients

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrandsDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Lead your team to drive strategy and pitch new and innovative ideas Must make daily social posts (2 hours per week) The link to the social post is to be posted in Slack Run a weekly podcast (1 hour per week) or join a partner’s podcast This can also be supplemented with recorded video Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist Complete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clients

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head