Job Description JOB DATA JOB TITLE: Manager - Operations Date BUSINESS UNIT and/or DEPARTMENT: X SALARY GRADE: 18 Overtime Eligibility: Yes/No (comp. dept determines) REPORTING RELATIONSHIPS Reports To: X Direct Reports: X Job Summary The Manager - Operations at Argano is a senior leadership role responsible for overseeing and optimizing the sales and delivery operations functions. This position requires strategic thinking, strong leadership skills, and the ability to drive operational excellence to support the company's overall business objectives. They ensure that everything runs smoothly from one day to another. They maximize processes and procedures while meeting customer expectations in terms of cost-effectiveness. Responsibilities Develop and execute strategic plans for delivery and sales operations aligned with organizational goals. Optimize resource allocation and utilization to enhance operational efficiency. Establish and maintain quality assurance processes to ensure high standards in service delivery. Identify and mitigate operational risks to minimize potential impact on business outcomes. Drive a culture of continuous improvement, implementing best practices and innovative solutions. Collaborate with executive leadership, clients, and other stakeholders to align operations with business strategies. Manage and optimize the operations budget, ensuring effective resource allocation. Evaluate, implement and improve technology solutions that support revenue operations Interact with clients to understand their needs and ensure delivery operations align with customer expectations. Interact with Vendors to implement operational technology or systems Education MINIMUM AND/OR PREFERRED QUALIFICATIONS: Bachelor's degree in Business, Operations Management, or a related field. Advanced degree preferred. Experience 2-5 years of experience in senior operations management or a related leadership role. Proven track record of driving operational excellence in a dynamic business environment. Advanced experience supporting team members and providing constructive feedback. Experience leading and managing teams. Certificates, Licenses, Registrations N/A- for recruitment purposes. Skill Requirements Strategic Planning: Experience in developing and implementing strategic plans for operations. Ability to align operational goals with the overall business strategy. Change Management: Proven ability to lead and manage organizational change. Experience in implementing new processes and systems. Project Management: Strong project management skills to oversee complex initiatives. Ability to deliver projects on time and within budget. Leadership and Management: Ability to inspire and motivate team members. Strong decision-making skills and the ability to take initiative. Operational Excellence: Proven track record of optimizing delivery or sales operations processes. Experience in implementing and maintaining efficient workflows. Analytical skills to identify areas for improvement. Communication Skills: Excellent written and verbal communication skills. Ability to communicate effectively with internal teams and external stakeholders. Experience in presenting operational updates and strategies. Problem Solving: Strong problem-solving skills to address operational challenges. Ability to analyze data and derive actionable insights. Proactive in identifying potential issues and implementing preemptive solutions. Customer Focus: Understanding of customer needs and expectations. Ability to align operations with customer satisfaction goals. Proven experience in delivering high-quality services to clients. Technology Proficiency: Familiarity with relevant technologies in delivery or sales operations. Ability to leverage technology for process improvement and automation. Collaboration: Experience collaborating with cross-functional teams. Ability to work closely with sales, finance, marketing, and other departments. Foster a collaborative and positive work environment. About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Key Responsibilities JOB DESCRIPTION System Management & Optimization Fair understanding of configuration, maintenance, and reliability of our Salesforce Sales Cloud. Design and implement scalable solutions for objects, workflows, automations (Flow), validation rules, and custom development. Manage user roles, profiles, permissions, page layouts, and security settings. Cross-Functional Collaboration Partner with business stakeholders (Sales, Marketing, Operations, Customer Success, Finance) to understand needs, gather requirements, and translate them into Salesforce solutions. Support strategic initiatives like lead-to-cash process optimization, forecasting, territory management, and reporting. Data Integrity & Governance Establish and enforce data governance policies and best practices. Maintain high standards of data quality, de-duplication, and completeness across all records. Collaborate with RevOps and Marketing teams to ensure accurate campaign attribution and reporting. Training & Documentation Develop user training materials and conduct workshops to improve adoption and effective usage. Document system architecture, business processes, and release notes for enhancements. Project Leadership & Innovation Lead projects to enhance Salesforce functionality (e.g., CPQ, integrations, custom apps). Evaluate and implement third-party tools from the AppExchange where needed. Act as a liaison with IT/Engineering for integrations and more technical customizations (e.g., APIs, middleware). Qualifications Required 5+ years of hands-on Salesforce Administration experience (Sales Cloud required). Salesforce Advanced Administrator certification (and/or Platform App Builder). Proven success managing Salesforce in a complex, high-growth B2B environment. Strong command of automation tools (Flow, Process Builder, Approval Processes). Solid understanding of Salesforce data architecture, sharing model, and integration concepts. Experience with reporting tools (e.g., Salesforce Reports & Dashboards, Power BI preferred). Strong business acumen and ability to communicate effectively with non-technical stakeholders. Preferred Experience with Salesforce CPQ, HubSpot, or Marketing Cloud. Experience in software services or subscription-based business models. Familiarity with tools like Dataloader, Workbench, or MuleSoft. Exposure to Agile project management methodologies. About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Show more Show less

Job Description JOB DATA JOB TITLE: Consultant -SPM Argano is seeking a Consultant to be a part of our Sales Performance team. We are laser focused on designing, building, and deploying sales performance management systems on our partner platforms. As a member of the consulting team, you will be involved directly with clients and responsible for delivering quality work on mid-size to large client projects. Responsibilities Derive and understand client business needs, and document findings Work closely with team leaders and specialists in solution design Configure ICM system to meet requirement needs Design and implement data extract/transform/load strategies Coordinate quality assurance and testing phases of projects Work with clients to assess readiness and plan for system roll-out Assist project manager with supporting deployed projects Education MINIMUM AND/OR PREFERRED QUALIFICATIONS: Bachelor's degree in a relevant field such as Software Engineering, Informational Technology, Business Administration, Economics, Finance, Engineering, etc. Qualifications 1-3 years of experience in software development or systems analyst role. Comfortable with emerging technologies, learning new software, understanding a data model and an object model. Experienced writing SQL queries, and writing design specifications. Excellent written and verbal communication skills. Knowledge of software development & implementation life cycles. Experience with major relational databases (Oracle, SQL Server, etc.) Able to prioritize, multitask, and work well in teams Knowledge of SPM tool (Varicent, Spiff, Xactly, SAP), Microsoft SQL Server, Informatica, JavaScript, XML, CSS, and HTML, BI Cognos reporting, SQL Server Integration Services (SSIS). (Nice to have). Skill Requirements Communication: proficient in English written and verbal communications. Knowledge: Understanding of various domains such as networking, systems administration, cybersecurity, cloud computing, software development, databases, etc. Familiarity with different operating systems and software applications. Strategic Thinking: Consultants II should have a strategic mindset and the ability to develop and execute project strategies. Understanding of business processes and how technology can be aligned with business goals. Client Engagement: Building strong client relationships, identifying opportunities, and understanding client needs are vital. Innovation: Contributing innovative ideas and solutions is important for addressing complex challenges. Financial Acumen: Understanding project budgets, profitability, and financial implications is important. About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Show more Show less

Job Description Lead Consultant - Oracle Cloud Consolidations (FCCS) Job Summary A Lead Consultant at Argano is a highly experienced professional in the consulting family responsible for managing mid to large-size client engagements and contributing to the growth and development of the consulting practice. They provide expert advice, guidance, and solutions related to technology to businesses and organizations. They are indirect mentors in other areas and grades. Their goal is to help clients optimize their technology infrastructure, processes, and strategies to achieve their business objectives more efficiently and effectively. Lead consultants work with security, data management, and crisis management and should demonstrate exceptional knowledge of technology to deliver quality work that will drive customer satisfaction, excellent communication skills, and the ability to work well within a team. Responsibilities Lead mid to large-size and complex consulting projects simultaneously. Develop and implement long-term client strategies. Lead implementations by gathering system and business requirements, designing and building Financial Consolidations, and closing cloud solutions from end to end. Lead other technical team members in the delivery of EPM/BI solutions while providing leading practice business process solutions to customers Fill the role as both a function and technical expert as a part of a team and/or independently with no supervision. Act as the primary point of contact for clients. Effectively communicate with clients, team members, and stakeholders throughout the project lifecycle. Keep all parties informed about project progress, challenges, and changes. Collaborate with clients to understand their business objectives, challenges, and technology requirements. Conduct thorough assessments to identify areas where technology can drive improvements and efficiencies. Provide expert advice on technology solutions and tools that can enhance the client's operations. Help clients make informed decisions about adopting and implementing new technologies. Collaborate with third-party vendors and suppliers to source necessary hardware, software, or services. Negotiate contracts and agreements to secure the best terms for the client. Offer ongoing technical support to address any issues or concerns that arise after implementation. Continuously monitor the performance of implemented solutions to identify areas for improvement or optimization. Provide recommendations for updates, upgrades, or modifications as needed. Education MINIMUM AND/OR PREFERRED QUALIFICATIONS: Bachelor's degree in a relevant field such as Business Administration, Economics, Finance, Engineering, etc. MBA, relevant master's degree, or PhD. Experience 5-10 years of consulting experience or in a related field. Experience Leading 5-6 different, full-lifecycle Oracle Consolidations (HFM or FCCS) projects Expert knowledge of the Oracle Cloud Financial Consolidations and Close tool required Experience leading functional and technical design sessions, with hands-on experience implementing Oracle Financials Consolidations and Close Cloud (FCC) solutions Experience leading a team of consultants and properly managing deliverables Strong experience in script writing skills in Calculation Manager required Experience with Data Management and loading data and metadata required Experience with Narrative Reporting a plus Experience with Accounts Reconciliation Cloud (ARC) and Tax Reporting Cloud (TRC) are a plus Candidate should be teachable with a strong desire to learn and expand the current knowledge base Preferred consulting experience in a similar role in a professional services firm or industry experience at a strategic level is required. Previous experience working in IT companies. In-depth knowledge of the relevant technologies and systems.. Certificates, Licenses, Registrations Oracle Enterprise Performance Management Cloud Service Implementation Specialist – preferred Oracle Hyperion Financial Management Certified Implementation Specialist – preferred Oracle Financial Consolidation and Close Cloud Service 2021 Certified Implementation Specialist – preferred Skill Requirements Communication: Proficient in English written and verbal communication. Excellent verbal and written communication skills to interact with clients, team members, and stakeholders. Complex Project Management: Senior Consultants are responsible for leading multiple complex projects, necessitating exceptional project management skills. Thought Leadership: Providing thought leadership and industry expertise is critical in projects. Client Acquisition: They should have strong business development skills to acquire new clients and expand existing relationships. Mentorship and Coaching: Indirectly developing and coaching junior and mid-level consultants is a significant responsibility. Strategic Vision: Senior Consultants should contribute to the firm's strategic vision and decision-making. Executive Presence: The ability to interact effectively with senior client executives is important. About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Show more Show less

Responsibilities JOB DESCRIPTION Oversee the end-to-end implementation of Salesforce CPQ solutions, ensuring alignment with business requirements and seamless integration with existing systems. Design and configure product bundles, pricing models, discount structures, and approval workflows within the Salesforce CPQ platform to meet the organization's specific needs. Demonstrate technical and functional skills in design, development, testing, and deployment of Salesforce solutions, ensuring adherence to best practices. Develop and deliver training programs for end-users, and provide ongoing support to ensure efficient use of the CPQ tools. Stay abreast of the latest Salesforce CPQ features and updates, recommending and implementing enhancements to improve system performance and user experience. Ensure data integrity within the CPQ system, overseeing regular audits and implementing necessary controls. Documentation: Maintain comprehensive documentation of configurations, processes, and user guides to support system maintenance and user education. Qualifications A minimum of 5 years of hands-on experience with Salesforce CPQ, including at least 2 years in a senior specialist role. Strong understanding of Salesforce Sales Cloud, with the ability to utilize declarative and programming tools - Apex, LWC, Process Builder, Flow, Workflow Rules, and Integration tools . Salesforce CPQ Specialist Certification is highly preferred. Lead, manage, and mentor a team of professionals, encourage a collaborative and productive work environment Proven ability to analyze complex business requirements and translate them into effective CPQ solutions. Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders. Demonstrated aptitude for troubleshooting issues and implementing effective solutions promptly. Experience with agile project management methodologies and tools, such as Jira, to manage tasks and deliverables efficiently. About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Show more Show less

Job Summary JOB DESCRIPTION The Manager - Commissions Accounting at Argano is a leadership role responsible for overseeing the commissions accounting team, including the Senior Commissions Analyst and other team members. This position is accountable for managing and executing the calculation and administration of incentive plans across sales, operations, and delivery teams. In addition to acting as key partner to the People Team and Compensation Department, helping to interpret, set up, and validate incentive plans while educating stakeholders on the effective use of the sales performance management (SPM) system, the Manager provides leadership, mentorship, and strategic direction for the team. The role requires strong analytical, accounting, and system expertise to ensure seamless execution of commission processes while driving efficiency through automation and process improvements. This position also plays a critical role in accruals and forecasting for the Finance team, ensuring accurate financial planning and reporting related to incentive compensation. Responsibilities Lead, manage, and mentor the commissions accounting team, ensuring high performance, professional development, and alignment with business goals. Oversee and execute incentive compensation calculations and provide participant statements across various departments, ensuring accuracy and timeliness. Serve as the escalation point for resolving complex discrepancies and disputes related to incentive payments. Act as a subject matter expert in the transition from manual to automated commission calculation processes, ensuring a seamless and efficient shift. Ensure all data used in commission calculations is timely, accurate, consistent, and validated against compensation plans. Partner with key stakeholders, including Finance, Compensation, Accounting, and Payroll teams, to streamline processes and ensure compliance. Oversee updates, maintenance, and administration of the sales performance management (SPM) system. Develop and implement best practices for commissions accounting processes, identifying and leading process improvement initiatives. Manage the preparation of detailed reports and analyses on incentive calculations, payouts, and the effectiveness of compensation plans. Support the Compensation team in the annual development, implementation, and communication of incentive plans, ensuring systems and processes support the organization’s needs. Ensure that all calculations and processes adhere to relevant legal and regulatory standards. Assist with internal and external audits by maintaining comprehensive documentation of all processes related to incentive calculations. Oversee tracking of all headcount changes, including hires, terminations, transfers, and backfills, to ensure accurate commission calculations. Lead training and educational initiatives to ensure that stakeholders understand and effectively utilize the SPM system. Partner with the Finance team to develop accurate accruals and forecasts related to incentive compensation, ensuring alignment with financial planning and reporting needs. Education Minimum and/or Preferred Qualifications: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is required. Experience 2-4 year of experience managing a team in accounting, finance, or related fields with a strong focus on commissions or incentive plan management, preferably in the technology industry. Experience with both manual and automated incentive calculation processes. Experience working in high-growth, performance-focused environments and administering complex programs Skill Requirements – Leadership & Management: Proven ability to manage, mentor, and develop a team. Analytical Skills: Strong analytical skills to interpret complex data sets and perform advanced calculations. Strategic Thinking: Ability to align incentive plans with organizational goals and lead strategic improvements in processes. Project Management: Strong project management skills to oversee the transition to automated systems and drive efficiency. Detail-Oriented: High attention to detail with a commitment to accuracy. Communication Skills: Clear written and verbal communication to convey incentive structures and calculations to non-technical stakeholders. Collaboration: Strong teamwork skills to work effectively across departments and with senior leadership. Problem-Solving: Ability to troubleshoot discrepancies and provide solutions quickly. Technical Proficiency: Advanced proficiency in Microsoft Excel and familiarity with ERP and sales performance management systems. Time Management: Ability to manage multiple tasks with competing deadlines. Adaptability: Ability to adjust to changing processes and environments during the transition from manual to automated systems. Confidentiality: Strong ethics to handle sensitive compensation data About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Show more Show less

About Argano JOB DESCRIPTION Argano is a business modernization partner, purpose-built to give rise to the possibilities of the Digital Renaissance for companies with complex sales and operating environments. We innovate adaptive, efficient, cloud-based digital operating foundations on which the transformational businesses of the 21st century must be built. These modern, scalable and sustainable foundations integrate operations from commerce to cash to close to consolidation and free our clients to innovate and respond in new and cost-effective ways. The Argano platform uniquely offers the advantage of integrated, world-class capability partners, working together to solve complex challenges across the full spectrum of our client's business. For more information, visit www.argano.com About The Position Argano is on a growth trajectory with plans to grow across the country. We are looking to hire a Senior Manager of Compliance who will be responsible for all India based compliance activities. The job location for the position will be based out of Hyderabad . As the Senior Manager of Compliance, you will be responsible for compliance related activities: Responsible for annual statutory audits, including gathering all information needed from internal teams, preparing the audited financial statements and supporting footnotes, being the main liaison with our outside auditors, and ensuring the timely issuance of our audits. Manage the annual tax return process and working with our outside tax consultant to ensure timely and accurate filing of all required India tax filings. Responsible for all monthly and quarterly GST tax workings and filings Coordinate with third party tax team on annual transfer pricing study and ensure accurate and timely issuance of our annual study. Lead any compliance audits initiated by any competent authority and work with other senior leaders in Finance where required to get the responses out for such audits. Team with others within Argano to help manage the merger process of our two India-based legal entities into one. This position may require travel to Domestic locations however extensive travel is not required. Personal Attributes Excellent communication skills (Written & Verbal) – should be able to communicate with various levels in the organization at the same time. Excellent people and stakeholder management skills. At least 10-12 years of work experience in a finance leadership role preferably in a mid-sized organization. Analytical and problem-solving skills. Exposure to quality and understanding of quality resources & their requirements Hands-on with Excel, PPT, other MS office tools, other presentation & project management tools and use of ERP systems like Microsoft Dynamics. Analytical and Logical Thinking. Open to travel between locations. CA or equivalent. About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Show more Show less

About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Show more Show less

Job Description Job Title: Oracle Cloud HCM Senior Technical Consultant Job Description We are looking for an Oracle Cloud Technical Consultant possessing experience in Oracle Cloud HCM/ERP having very strong technical skill set in creating Integrations and extensions as per business requirements. Role will require the candidate to work independently showing expertise and strong ability to covert the functional specification into workable & robust solutions, to develop, to configure, to execute test script. Ability to conduct and present proof of concepts. Position Requirements Candidate MUST have experience in SQL Candidate MUST have experience in HCM Data Loader, HCM Extract, Fast Formula & Template. Prefer to have experience in OTBI. Candidate must have a good experience in working with client / USA counterparts in understanding their business requirements and providing the right solutions. Candidate is expected to work independently and coordinate efficiently in a group. Ability to train & develop other colleagues. Desired Knowledge As a techie we would like the candidate to be product-agnostic (Oracle Fusion Cloud suite of products). But a person having expertise in any is welcome! End to end implementation/managed support experience of oracle cloud applications. Effective communication skills and ability to interact with external teams or clients. Experience in working with client / USA counterparts in understanding their business requirements and providing the right solutions. Having high integrity and who values time. Functional knowledge in any of the Oracle Cloud Fusion suite of products. Education Graduate/Post-Graduate qualification holding B.Tech./BCA/M-Tech/MCA About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Show more Show less

Job Description Looking for an experienced CX Incentive Compensation Specialist to design, implement, and manage incentive compensation plans for our client teams. Responsible for developing and administering programs that drive customer satisfaction, loyalty, and business growth. Responsibilities Design and implement CX incentive compensation plans that align with business objectives. Develop and maintain metrics and benchmarks for CX teams (CSAT, NPS, FCR, AHT, etc.). Analyze CX data and performance metrics to identify trends and areas for improvement. Collaborate with CX leadership to set performance goals and targets. Manage incentive compensation budgets and ensure accurate payout calculations. Communicate incentive plans and performance results to CX teams and leadership. Continuously monitor and evaluate the effectiveness of incentive plans. Develop business cases and proposals for new incentive programs or changes to existing plans. Must Have 5+ years of experience in CX operations, incentive compensation, or a related field. Strong analytical and problem-solving skills. Experience with CX metrics and benchmarks (CSAT, NPS, etc.). Strong communication and interpersonal skills & ability to work effectively in a fast-paced environment Understanding CRM principles and recommend solutions to customer, handling feedback, and ensuring a positive customer experience Understanding of Conversions using Import/Export Management Desired Knowledge of Oracle CPQ application is added skill Oracle Service Cloud Trained/Certified with understanding of Oracle Service Cloud architecture Experience in Interface Development with CRM integrations including usability, accessibility testing and validation Good programming skills, as well as the ability to review complex code bases written by others About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Show more Show less

Description About the Role We are seeking a collaborative and strategic Director of Change Management to lead enterprise and cross-BU change initiatives. This role is responsible for planning, coordinating, and executing change management strategies that enable smooth transitions across people, processes, and systems—particularly those involving multi-BU alignment or centralized GSS functions. The ideal candidate combines strong change leadership with a mindset for continuous improvement and operational efficiency. Key Responsibilities Enterprise & Cross-BU Change Leadership Lead end-to-end change management for centralized and multi-BU initiatives across GSS and operational functions. Partner with business units, GSS leaders, and project sponsors to design and execute change strategies that drive adoption and minimize disruption. Ensure alignment of change efforts across impacted groups and functions. Change Planning & Execution Develop and implement structured change management plans including stakeholder analysis, communication planning, training, adoption tracking, and risk mitigation. Establish governance and cadence for change-related reporting, escalation, and decision-making. Coordinate with project management teams to embed change management into broader project plans and timelines. Stakeholder Engagement & Communication Identify and engage key stakeholders across BUs, functions, and leadership levels. Create targeted communication strategies to articulate the “why,” “what,” and “how” of change efforts. Facilitate feedback loops to ensure stakeholder concerns and adoption barriers are addressed in real time. Efficiency & Optimization Focus Identify inefficiencies, duplication, and misaligned efforts across BUs and shared services. Recommend and implement process or structural improvements that increase agility, scalability, or cost-effectiveness. Track post-implementation impacts to measure ROI and sustained adoption. Capability Building & Tools Promote a consistent, structured approach to change management across Argano. Provide tools, templates, and coaching to project teams and business leaders to build internal change capability. Act as a center of excellence for change leadership across the organization. Qualifications 10+ years of progressive experience in change management, business transformation, or operations within a complex, matrixed organization. Bachelor's degree required; advanced degree or change management certification preferred (e.g., CCMP, Prosci). Proven track record leading enterprise-wide or cross-functional change initiatives, ideally involving shared services and multiple business units. Strong understanding of change management methodologies (e.g., Prosci, ADKAR, Kotter) and experience embedding change into project lifecycles. Exceptional stakeholder engagement, facilitation, and communication skills across all organizational levels. Demonstrated ability to identify operational inefficiencies and drive process improvements that enhance scalability and performance. Experience aligning diverse stakeholders and managing resistance in fast-paced, dynamic environments. Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Description JOB DESCRIPTION About The Role We are seeking a collaborative and strategic Director of Change Management to lead enterprise and cross-BU change initiatives. This role is responsible for planning, coordinating, and executing change management strategies that enable smooth transitions across people, processes, and systems—particularly those involving multi-BU alignment or centralized GSS functions. The ideal candidate combines strong change leadership with a mindset for continuous improvement and operational efficiency. Key Responsibilities Enterprise & Cross-BU Change Leadership Lead end-to-end change management for centralized and multi-BU initiatives across GSS and operational functions. Partner with business units, GSS leaders, and project sponsors to design and execute change strategies that drive adoption and minimize disruption. Ensure alignment of change efforts across impacted groups and functions. Change Planning & Execution Develop and implement structured change management plans including stakeholder analysis, communication planning, training, adoption tracking, and risk mitigation. Establish governance and cadence for change-related reporting, escalation, and decision-making. Coordinate with project management teams to embed change management into broader project plans and timelines. Stakeholder Engagement & Communication Identify and engage key stakeholders across BUs, functions, and leadership levels. Create targeted communication strategies to articulate the “why,” “what,” and “how” of change efforts. Facilitate feedback loops to ensure stakeholder concerns and adoption barriers are addressed in real time. Efficiency & Optimization Focus Identify inefficiencies, duplication, and misaligned efforts across BUs and shared services. Recommend and implement process or structural improvements that increase agility, scalability, or cost-effectiveness. Track post-implementation impacts to measure ROI and sustained adoption. Capability Building & Tools Promote a consistent, structured approach to change management across Argano. Provide tools, templates, and coaching to project teams and business leaders to build internal change capability. Act as a center of excellence for change leadership across the organization. Qualifications 10+ years of progressive experience in change management, business transformation, or operations within a complex, matrixed organization. Bachelor's degree required; advanced degree or change management certification preferred (e.g., CCMP, Prosci). Proven track record leading enterprise-wide or cross-functional change initiatives, ideally involving shared services and multiple business units. Strong understanding of change management methodologies (e.g., Prosci, ADKAR, Kotter) and experience embedding change into project lifecycles. Exceptional stakeholder engagement, facilitation, and communication skills across all organizational levels. Demonstrated ability to identify operational inefficiencies and drive process improvements that enhance scalability and performance. Experience aligning diverse stakeholders and managing resistance in fast-paced, dynamic environments. About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Show more Show less

Job Description About the Role We are seeking a collaborative and strategic Director of Change Management to lead enterprise and cross-BU change initiatives. This role is responsible for planning, coordinating, and executing change management strategies that enable smooth transitions across people, processes, and systems—particularly those involving multi-BU alignment or centralized GSS functions. The ideal candidate combines strong change leadership with a mindset for continuous improvement and operational efficiency. Key Responsibilities Enterprise & Cross-BU Change Leadership Lead end-to-end change management for centralized and multi-BU initiatives across GSS and operational functions. Partner with business units, GSS leaders, and project sponsors to design and execute change strategies that drive adoption and minimize disruption. Ensure alignment of change efforts across impacted groups and functions. Change Planning & Execution Develop and implement structured change management plans including stakeholder analysis, communication planning, training, adoption tracking, and risk mitigation. Establish governance and cadence for change-related reporting, escalation, and decision-making. Coordinate with project management teams to embed change management into broader project plans and timelines. Stakeholder Engagement & Communication Identify and engage key stakeholders across BUs, functions, and leadership levels. Create targeted communication strategies to articulate the “why,” “what,” and “how” of change efforts. Facilitate feedback loops to ensure stakeholder concerns and adoption barriers are addressed in real time. Efficiency & Optimization Focus Identify inefficiencies, duplication, and misaligned efforts across BUs and shared services. Recommend and implement process or structural improvements that increase agility, scalability, or cost-effectiveness. Track post-implementation impacts to measure ROI and sustained adoption. Capability Building & Tools Promote a consistent, structured approach to change management across Argano. Provide tools, templates, and coaching to project teams and business leaders to build internal change capability. Act as a center of excellence for change leadership across the organization. Qualifications 10+ years of progressive experience in change management, business transformation, or operations within a complex, matrixed organization. Bachelor's degree required; advanced degree or change management certification preferred (e.g., CCMP, Prosci). Proven track record leading enterprise-wide or cross-functional change initiatives, ideally involving shared services and multiple business units. Strong understanding of change management methodologies (e.g., Prosci, ADKAR, Kotter) and experience embedding change into project lifecycles. Exceptional stakeholder engagement, facilitation, and communication skills across all organizational levels. Demonstrated ability to identify operational inefficiencies and drive process improvements that enhance scalability and performance. Experience aligning diverse stakeholders and managing resistance in fast-paced, dynamic environments. About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Show more Show less

About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Show more Show less