Client Account Manager

Job Description

We are seeking a Client Account Manager who is experienced, strategic, and client-focused to join our dynamic team. In this role, you'll be instrumental in nurturing long-term relationships with agency partners while managing a variety of digital projects from start to finish. This is a key role for someone who enjoys working cross-functionally, communicating with clarity, and helping clients succeed through organized, high-impact delivery. Location: Remote / Ahmedabad Job Type: Full-time Working Hours: 6:00 PM IST to 3:00 AM IST Key Responsibilities Build and maintain strong, lasting relationships with agency clients as their strategic partner. Understand client needs through active listening and guide them through customized solutions. Manage multiple projects simultaneously, ensuring they are delivered on time, within budget, and aligned with quality standards. Provide project oversight including scope definition, timeline tracking, and coordination with internal creative and development teams. Serve as the primary point of contact for agency partners, ensuring clear and consistent communication. Deliver weekly status updates, identify blockers, and proactively resolve project-related issues. Prepare and present proposals, cost estimates, timelines, and performance reports. Identify new opportunities within existing client accounts to support retention and growth. Desired Skills Minimum 5 years of experience in an Account Manager, Delivery Manager, or Project Manager role, preferably in a digital marketing, creative, or web development agency. Must have knowledge of WordPress, Shopify, HubSpot, and other eCommerce technologies. Strong client relationship-building and interpersonal skills. Deep understanding of digital marketing principles and project delivery workflows. Exceptional communication, negotiation, and presentation skills. Ability to juggle multiple priorities, stay organized, and meet deadlines. Proficiency in project management tools (e.g., Asana, Trello, Basecamp, or similar). Experience working with US-based clients and managing communication across time zones. Nice to Have Familiarity with CRM tools and basic reporting. Exposure to white-label agency models or working with agency partners. Show more Show less