City Operations Manager – Guwahati - Healthcare background

Job Description: City Operations Manager – Guwahati

Location: Guwahati
Department: Operations
Industry: Healthcare / Medical / Pharma
Reports To: Central Operations Team
Company: MrMed

Position Overview

The City Operations Manager for the Guwahati hub will be responsible for end-to-end operational excellence, including procurement, vendor management, inventory accuracy, order fulfillment, and team management. This role is critical in establishing and stabilizing the operations of a newly launched hub. The ideal candidate must come from a healthcare, medical, or pharmaceutical background, possess strong analytical and negotiation skills, and ensure seamless coordination between procurement, warehouse, logistics, and support teams.

About MrMed

MrMed is India’s largest online specialty pharmacy dedicated to making critical and life-saving medicines accessible and affordable across the country. We focus on high-cost medicines used in complex therapies such as oncology, nephrology, cardiology, gastroenterology, virology, neurology, and rare diseases.

Our mission is to bring trust, transparency, and convenience to patients who need specialty medicines the most. We work closely with top pharmaceutical manufacturers, hospitals, clinicians, and patient communities to ensure genuine products, competitive pricing, reliable delivery, and ongoing support throughout the treatment cycle.

With a strong operational presence across major cities and a rapidly expanding distribution network, MrMed is committed to building a patient-centric healthcare ecosystem powered by technology, operational excellence, and compassionate service.

Our newly opening Guwahati hub is a significant step toward strengthening our presence in the Northeast and delivering faster, safer, and more reliable access to specialty medicines.

Key Responsibilities

1. Reporting & Analytics

• Generate, analyze, and share operational and procurement reports with the management on a regular basis.
• Maintain accurate PO vs GRN tracking and highlight delays or discrepancies.
• Maintain and share daily Under-Process reports to ensure visibility of pending tasks.
• Provide data-backed insights for decision-making and process improvement.

2. Procurement & Vendor Management

• Identify, evaluate, and onboard new vendors based on business requirements.
• Maintain strong relationships with existing vendors and negotiate for better pricing, terms, and faster turnaround times.
• Collaborate with suppliers to resolve issues related to rates, delivery timelines, and credit notes.
• Ensure timely procurement of medicines, medical consumables, and associated materials.
• Coordinate with vendor company representatives for issue resolution and smoother purchase cycles.

3. Operations & Inventory Planning

• Manage end-to-end purchase planning with emphasis on fast-moving stock availability.
• Release bulk purchase orders based on demand forecasting and sales trends.
• Monitor daily inventory availability to ensure sufficient stock to fulfill orders.
• Coordinate with warehouse teams to maintain inventory accuracy and hygiene.
• Drive PO to GRN closure processes and ensure proper documentation.

4. Team Leadership & Staff Management

• Allocate daily tasks and workflow among team members based on workload and resources available.
• Monitor team performance and ensure all daily operational activities are completed on time.
• Approve leaves, maintain attendance records, and uphold operational discipline.
• Conduct regular team meetings to discuss challenges, bottlenecks, and ongoing issues.
• Provide guidance, training, and problem-solving support for team members.
• Collaborate with support teams to resolve order-related escalations.

5. Packing Material Management

• Ensure timely procurement and refilling of packing materials required for order fulfillment.
• Track and maintain packing material stock levels in coordination with warehouse staff.
• Liaise with the Chennai team regarding packing material requirements, shortages, and replenishment planning.

6. Order Fulfillment & Logistics Coordination

• Oversee city-level order processing, dispatches, and collaboration with hyperlocal delivery partners.
• Ensure smooth coordination between procurement, warehouse, and logistics teams for timely deliveries.
• Monitor order fulfillment metrics and initiate corrective actions where needed.
• Maintain compliance with healthcare and pharmaceutical operational standards.

7. Compliance & Process Governance

• Ensure adherence to pharma regulatory requirements, documentation norms, and internal SOPs.
• Support periodic audits (internal/external) and ensure immediate resolution of gaps.
• Maintain proper records for procurement, vendor contracts, invoices, and credit notes.

8. Cross-functional Collaboration

• Work closely with central operations, finance, technology, and support teams to align city operations with company-wide strategies.
• Participate in cross-functional meetings to enhance processes, improve system efficiencies, and resolve escalations.
• Support technology adaptation and ensure the team follows new workflows and tools effectively.

Required Qualifications & Experience

• Bachelor’s degree in Pharmacy, Life Sciences, Healthcare Management, or related fields.
• 5–10 years of experience in healthcare, pharma operations, medical supply chain, or procurement.
• Prior experience in managing city-level or hub-level operations preferred.
• Strong understanding of medical purchasing, vendor management, and inventory control.
• Experience in leading teams in a high-volume, fast-paced operational environment.

Key Skills

• Strong negotiation and analytical skills
• Knowledge of pharmaceutical products, procurement norms, and regulatory standards
• Excellent communication and stakeholder management
• Ability to lead and motivate teams
• Proficiency in MS Excel, ERP systems, and operational reporting
• Problem-solving mindset with attention to detail

Work Environment & Expectations

• Startup-driven, fast-paced, and process-evolving environment
• Requires proactive decision-making and hands-on involvement
• May require extended hours during peak operational periods
• Ability to work with cross-functional teams and contribute to new hub setup from scratch

Send your updated resume to hr@mrmed.in

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person