Chief Technology Officer (CTO)

We are an innovative D2C personal care brand focused on science-backed formulations and advanced technology to deliver high-performance skincare solutions. Our Shopify-based e-commerce platform is built with AI-driven automation, customer segmentation, and seamless integrations to enhance user experience and retention.

Role Overview

As the CTO, you will be responsible for the end-to-end technology stack, ensuring seamless integration of multiple third-party tools, customer data platforms (CDP), AI-driven marketing automation, and advanced customer segmentation techniques. You will lead our headless commerce strategy, optimize for performance, and enhance customer retention through personalized experiences.

Key Responsibilities

• Define and execute a cutting-edge e-commerce tech roadmap aligned with business growth and scalability.
• Scale and optimize Shopify operations, including headless commerce, integrations, and automation for a seamless shopping experience.
• Implement AI-driven and API-based automation across order management, logistics, payments, and marketing to drive efficiency.
• Seamlessly integrate tools like GoKwik, MoEngage, Video Commerce, CleverTap, UniCommerce, Refersion etc. for streamlined operations.
• Ensure high performance, cybersecurity compliance, and real-time data tracking to maintain platform reliability and security.
• Technology Strategy & Leadership: Develop and oversee the execution of a technology roadmap that aligns with business objectives.
• Shopify & E-commerce Optimization: Manage the Shopify platform, optimizing for performance, scalability, and automation.
• Marketing Technology Stack: Implement and manage tools like Klaviyo, MoEngage, WebEngage, Product Bundles, Nector.ai, and Segment to enhance customer engagement.
• AI Chatbot & Automation: Develop AI-driven customer interactions with platforms like ZenDesk, Gorgias, Lime Chat and custom chatbots to enhance user experience.
• Customer Data & Segmentation: Utilize CDP platforms to create dynamic customer profiles, segment audiences, and personalize experiences for improved retention.
• Customer Retention & Loyalty: Implement data-driven retention strategies, personalized email campaigns, and loyalty programs.
• Integration & Middleware Management: Manage integrations using Zapier and ensure smooth connectivity between 30+ third-party applications.
• Leverage analytics, AI, and machine learning to improve customer experience, business efficiency, and data-driven decision-making.
• Lead and mentor a team of developers, engineers, and automation specialists to execute the company’s technology vision.
• Good knowledge of affiliate marketing and tools for tracking, management, and performance optimization.
  Requirements
• 5+ years of experience in a CTO, Head of Technology, or similar leadership role in D2C e-commerce.
• Hands-on expertise in Shopify, headless commerce, API integrations, and automation tools.
• Strong knowledge of marketing automation tools
• Understanding of customer retention strategies, A/B testing, and conversion rate optimization (CRO).
• Proficiency in middleware platforms like Zapier for automation and integrations.
• Experience with data privacy, security, and compliance standards in e-commerce.
• Strong leadership and cross-functional collaboration skills.
• Familiarity with data analytics, AI personalization, and predictive modeling.
• Prior experience in the personal care or beauty industry is a plus.

Compensation & Benefits

• Opportunity to lead technology in a fast-growing D2C brand.
• Work with the latest e-commerce and AI-driven marketing technologies.
• Salary Range: ₹12-18L per year (or market equivalent).
• A collaborative and innovative work culture.
• Competitive compensation and growth opportunities.
• ESOP Allocation: 0.5-2% equity.
• Performance Bonus: Linked to revenue growth, automation implementation, and key tech KPIs.
• Long-term Alignment: Our CTO will be a key stakeholder in shaping the brand’s future. As we scale, your equity will grow with us.

If you are passionate about building cutting-edge e-commerce experiences and driving data-driven growth, we would love to hear from you!