Chief Operating Officer

Designation:

Reporting To:

Location:

Role Purpose

end-to-end operational leadership

design, engineering, procurement, contracts, execution, quality, safety, and post-handover operations

Functions Under COO’s Control

The COO shall have direct or matrix leadership over the following departments:

• Architecture & Design

• Engineering & MEP

• QA / QC

• Safety (EHS)

• Project Execution

• Purchase & Procurement

• Quantity Surveying (QS)

• Contracts & Vendor Management

• Service (Post-Handover Support)

• Maintenance & Facilities Management

Key Responsibilities

1. Strategic Operations Leadership

• Translate business objectives into executable project and operational plans

• Build a scalable operating model for multi-project execution

• Drive operational readiness for growth (people, process, systems)

• Partner with MD on capacity planning, delivery strategy, and risk mitigation

2. Design, Architecture & Engineering Oversight

• Ensure design intent aligns with cost, constructability, statutory norms, and timelines

• Approve design freezes and change control mechanisms

• Integrate architectural, structural, and MEP coordination to avoid execution conflicts

• Enforce value engineering without compromising quality or brand standards

3. Project Execution & Delivery

• Own end-to-end project execution from mobilisation to completion

• Ensure adherence to approved schedules, budgets, and quality benchmarks

• Drive milestone-based planning and execution reviews

• Resolve inter-departmental and vendor-level bottlenecks proactively

4. Quality Assurance, Quality Control & Safety (EHS)

• Establish and enforce QA/QC frameworks across projects

• Ensure compliance with statutory, safety, and environmental regulations

• Drive a zero-accident culture and safety-first execution mindset

• Review non-conformances and implement corrective and preventive actions

5. Procurement, QS & Contracts Management

• Oversee procurement strategy, vendor empanelment, and rate finalisation

• Ensure cost control through BOQ/BOM accuracy and QS discipline

• Own contract structuring, risk clauses, escalation controls, and claims management

• Approve major purchase orders and contracts as per delegation matrix

6. Cost Control, Margins & Commercial Governance

• Ensure project costs remain within approved budgets

• Track cost-to-complete and margin projections periodically

• Monitor variations, claims, and change orders

• Drive accountability on cost overruns and commercial leakages

7. Service, Maintenance & Post-Handover Operations

• Oversee smooth project handover to service and maintenance teams

• Ensure post-handover service quality and customer satisfaction

• Establish maintenance SOPs, AMC structures, and facility standards

• Drive efficiency and cost control in long-term maintenance operations

8. Process, Systems & Governance

• Institutionalise SOPs, checklists, and control mechanisms across operations

• Drive ERP adoption for procurement, execution, billing, and tracking

• Ensure MIS accuracy, reporting discipline, and decision dashboards

• Conduct periodic audits of projects, vendors, and internal teams

9. People Leadership & Capability Building

• Build and mentor strong second-line leadership across functions

• Drive performance culture with clear KRAs and accountability

• Identify capability gaps and support recruitment and training

• Foster cross-functional collaboration and ownership mindset

Key Deliverables & KPIs

• On-time project delivery

• Cost adherence and margin protection

• Quality benchmarks and defect reduction

• Safety performance (zero major incidents)

• Vendor performance and cost efficiency

• Post-handover customer satisfaction metrics

Qualifications & Experience

Education:

• Bachelor’s degree in Civil Engineering (mandatory)

• Master’s in Construction Management / Project Management (preferred)

Experience:

• 25+ years in real estate / construction operations

• Minimum 8–10 years in a senior leadership role (VP Ops / COO / Head – Projects)

• Proven experience handling multi-project portfolios

Core Competencies

• Strong execution and delivery orientation

• Deep understanding of construction, contracts, and commercial controls

• High governance and process discipline

• Ability to manage complexity and scale

• Strong leadership, decisiveness, and stakeholder management

Authority & Decision Rights

• Final authority on operational execution decisions

• Budget and contract approvals as per delegation

• Power to enforce SOPs, timelines, and quality standards

• Escalation authority directly to MD