Chief Operating Officer (COO)

Job Description

Job Title: Chief Operating Officer (COO) Company : Roslis Retail Pvt Ltd Location : Head Office – 430/B, Cherukulanji PO, Ranni, 689673 (Kerala) Reports To : Managing Director / CEO Salary : Competitive, based on experience (with performance-linked growth, insurance, pension plan) Mode : Full-time, On-site (with travel to factories & regional hubs) About Roslis Roslis is a fast-growing fashion company with a unique pre-order and limited-edition model under multiple brands: Roslis (Premium Women’s Wear) , Studio (Mass-Bespoke), and Blu Dammar (Multi-category Fashion) . Our model combines D2C e-commerce , direct sales , and contract manufacturing across Jaipur, Tirupur, and Kerala. We’re building one of India’s most tech-enabled fashion retail platforms. Key Responsibilities, Operational Oversight Lead and streamline day-to-day operations across design, production, logistics, and customer success Supervise HO (Ranni), Jaipur sample & production unit, Tirupur factory , and warehouse operations Ensure timely sample approvals , remake readiness, and production scale-up Coordinate with Head of Design, Head of Fabric Planning, and HUB A (dispatch/logistics) Garment Production & Vendor Coordination Oversee contract manufacturing pipeline , raw material flow, and vendor timelines Implement robust sample to bulk SOPs across Limited Edition , Studio , and Blu Dammar Drive quality control , costing, and production audits Supply Chain & Fulfilment Monitor inward flow of fabrics, accessory kits, and outward movement to dispatch centers Work with warehouse tech teams to ensure order flow from CRM/OMS to dispatch is seamless Optimize costs and reduce turn-around time using tech and vendor partnerships Sales & Team Collaboration Collaborate with CMO and Marketing Ops to ensure inventory matches campaign flow Align with Sales Heads (RMO/BDM) to ensure product readiness for new card signups Monitor performance of Fashion Advisors and service quality at last mile People & Policy Directly manage cross-functional HO team leads and approve department KPIs Ensure HR policies, compliance, and training for field teams, warehouse staff, and support Create SOPs for scalable hiring and onboarding (esp. for factory and logistics) Requirements 10+ years of experience in retail/garment/apparel/fashion operations Prior experience as a COO/Operations Head in D2C or large-scale retail strongly preferred Strong understanding of supply chain, production lifecycle, vendor management Exposure to field sales , CRM systems, and e-commerce workflows is a huge plus Excellent communication in English and Malayalam (Hindi preferred) Tech-friendly: familiarity with ERP/OMS/CRM tools and data-driven decision making Traits We Value Operational discipline with creative problem-solving Clear communicator who can bridge creative and production teams Ability to grow internal systems for scale (100k+ active customers & agents) Passion for fashion + efficiency — understands both margin and magic How to Apply Interested candidates can send their CV and a short cover letter to hr@roslis.in or WhatsApp +91 9446013843 Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹400,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 01/07/2025