Chief Manager- HR Shared Services

Position Summary

The Chief Manager – HR Shared Services (HRSS) will lead and manage the centralized HR operations for the airline, ensuring smooth, compliant, and efficient execution of all employee lifecycle processes. The role demands strong expertise in HR operations, payroll (domestic and international), compliance, onboarding, documentation, and exit management. The incumbent will be responsible for driving operational excellence, process automation, and adherence to statutory and organizational policies across all HRSS functions.

Overview-

Chief Manager HR Shared Services (HRSS) will lead and manage the centralized HR operations for the airline, ensuring seamless execution of employee lifecycle processes. This role demands strong expertise in HR operations, compliance, payroll (domestic and international), onboarding, induction, documentation, and exit formalities. The incumbent will be responsible for driving operational excellence, automation, and compliance across all HRSS functions.

Major Deliverables-

HR Operations & Employee Lifecycle Management

Oversee end-to-end HR operations including onboarding, induction, documentation, payroll, compliance, and exit processes.

Manage employee data repository and ensure accuracy, confidentiality, and timely updates.

Drive process improvements and automation in HR operations to enhance efficiency and employee experience.

Onboarding & Induction

Ensure smooth onboarding experience for new hires including documentation, system access, and orientation.

Design and deliver induction programs aligned with company culture and compliance requirements.

Compliance & Documentation

Ensure adherence to labour laws, aviation industry regulations, and internal policies.

Maintain and audit employee records, contracts, and statutory documentation.

Liaise with legal and compliance teams for audits and regulatory reporting.

Payroll Management

Oversee payroll processing for domestic and international employees, ensuring accuracy and timeliness.

Coordinate with finance and external vendors for payroll audits, tax filings, and statutory deductions.

Resolve payroll-related queries and discrepancies.

Exit Management & Final Settlement

Manage exit formalities including clearance, documentation, and final settlement (FNF).

Conduct exit interviews and analyse trends for retention insights.

Ensure compliance with statutory and internal exit protocols.

HRSS Strategy & Team Leadership

Develop and implement HRSS strategy aligned with organizational goals.

Lead and mentor the HRSS team to deliver high-quality service and support.

Monitor SLAs, KPIs, and service delivery metrics for continuous improvement.

Essential Attributes-

• Proficiency in Excel, PPT / visualization tools.
• Ability to think strategically and apply findings to improve performance.
• Communication & Collaboration with COE’s
• Proven ability to work cross-functionally and build relationships with various teams within the commercial function.

Desirable Attributes-

• Strategic thinking with operational excellence.
• Experience working on Success Factors is preferred
• Strong leadership and stakeholder management.
• Analytical mindset with attention to detail.
• Excellent communication and interpersonal skills.
• Tech-savvy with experience in HR systems and data analytics.

Education & Qualifications

MBA/PGDM from a top-tier HR or related discipline

Min. 12+ Yrs. of experience in HR Shared Services role