Level
: SA - 1 / M - 2
Location
: Pan India
Work Model
: Hybrid Model with 3 days WFONotice Immediate Joiner : Immediate or Less 45 Days
Prerequisites
Ø Minimum of 6+ years for SA / 9 + years for M of experience in Change Manager role.Ø ITIL Basic/Intermediate Certificate (ITIL V3/ V4)Ø Willing to work primarily in US shifts (CDT) & Weekends
Key Roles & Responsibilities
- Change Management Strategy
Ø Conduct readiness assessments to understand the organizational and people-level impact of upcoming changes.
Ø Create a vision and strategy for transitioning the organization from its current state to a desired future state.
- Execution and Implementation
Ø Lead and coordinate change activities, ensuring smooth execution of the change plan.
Ø Implement communication plans to keep all stakeholders informed and engaged.Ø Develop and deliver training programs to equip employees with the necessary skills for new processes.Ø Build and manage a network of "change champions" to help drive adoption within their teams.
- Stakeholder & People Management
Ø Manage and engage stakeholders at all levels to ensure buy-in and alignment.
Ø Provide leadership, coaching, and support to employees, leaders, and managers during the change.
- Monitoring and Evaluation
Ø Monitor the progress of change initiatives and make necessary adjustments.
Ø Evaluate the adoption and reinforcement of the changes to ensure long-term success.
- Risk and Problem Management
Ø Identify and manage risks associated with the change.Ø Develop risk mitigation plans for high-impact changes.
IT Skills & Qualifications
Ø Proven work experience with Problem, Change, Incident and Knowledge management roleØ Experience in IT service management and ITIL processes.Ø Strong problem-solving skillsØ Ability to work with cross-functional teams and manage multiple tasks simultaneously.Ø Knowledge of ITSM toolsØ Good analytical and problem-solving skills to identify, investigate, and resolve issues effectively.Ø Must possess strong communication and interpersonal skills to coordinate with various teams and stakeholders.Ø Approachable and audible in conference calls.
Application & Tools
Ø Power BI (reading and creating reports to excel)Ø ServiceNow Dashboard (adding filter, fields and custom search)Ø Office 365 advance knowledge (PowerPoint, Word, Excel, Outlook)Ø MS team (chats & team sites)Ø SharePoint Sites (basic admin and edits, posting data and basic organization)Ø OneNote (using for data documentation & logging/tracking)Ø SharePoint list (using to track RAID items and tracking)Ø AI (ChatGPT and Copilot know how to use advanced functions. Knowing other AI tools is a plus. Also able to identify when people use AI.)Job DetailsRole Level: Mid-Level Work Type: Full-Time Country: India City: Chennai ,Tamil Nadu Company Website: https://www.cognizant.com Job Function: Others Company Industry/Sector: IT Services and IT Consulting and Business Consulting and ServicesWhat We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.ReportSimilar JobsMajor Incident LeadTalentmateStarlims Developer-Life Sciences ISGTalentmateGCP Solution Architect With PresalesTalentmateEmpower CDS - Life Sciences ISGTalentmateProblem ManagerTalentmateGen AI Python - Developer Senior DeveloperTalentmateDisclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
