Work from Office
Full Time
Notice Immediate Joiner : Immediate or Less 45 Days
--------------------------------------------------------------------------------------------------------------------------------------
Minimum of 6+ years for SA / 9 + years for M of experience in Change Manager role.
ITIL Basic/Intermediate Certificate (ITIL V3/ V4)
Willing to work primarily in US shifts (CDT) & Weekends
1. Change Management Strategy
Conduct readiness assessments to understand the organizational and people-level impact of upcoming changes.
Create a vision and strategy for transitioning the organization from its current state to a desired future state.
2. Execution and Implementation
Lead and coordinate change activities, ensuring smooth execution of the change plan.
Implement communication plans to keep all stakeholders informed and engaged.
Develop and deliver training programs to equip employees with the necessary skills for new processes.
Build and manage a network of "change champions" to help drive adoption within their teams.
3. Stakeholder & People Management
Manage and engage stakeholders at all levels to ensure buy-in and alignment.
Provide leadership, coaching, and support to employees, leaders, and managers during the change.
4. Monitoring and Evaluation
Monitor the progress of change initiatives and make necessary adjustments.
Evaluate the adoption and reinforcement of the changes to ensure long-term success.
5. Risk and Problem Management
Identify and manage risks associated with the change.
Develop risk mitigation plans for high-impact changes.
Proven work experience with Problem, Change, Incident and Knowledge management role
Experience in IT service management and ITIL processes.
Strong problem-solving skills
Ability to work with cross-functional teams and manage multiple tasks simultaneously.
Knowledge of ITSM tools
Good analytical and problem-solving skills to identify, investigate, and resolve issues effectively.
Must possess strong communication and interpersonal skills to coordinate with various teams and stakeholders.
Approachable and audible in conference calls.
Power BI (reading and creating reports to excel)
ServiceNow Dashboard (adding filter, fields and custom search)
Office 365 advance knowledge (PowerPoint, Word, Excel, Outlook)
MS team (chats & team sites)
SharePoint Sites (basic admin and edits, posting data and basic organization)
OneNote (using for data documentation & logging/tracking)
SharePoint list (using to track RAID items and tracking)
AI (ChatGPT and Copilot know how to use advanced functions. Knowing other AI tools is a plus. Also able to identify when people use AI.)
Cognizant
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
chennai, tamil nadu, india
Salary: Not disclosed
chennai, tamil nadu, india
Salary: Not disclosed
chennai
35.0 - 50.0 Lacs P.A.
16.0 - 20.0 Lacs P.A.
17.0 - 18.0 Lacs P.A.
kolkata
4.0 - 9.0 Lacs P.A.
mumbai, pune, bengaluru
5.0 - 9.0 Lacs P.A.
20.0 - 35.0 Lacs P.A.
bengaluru
7.0 - 11.0 Lacs P.A.
chennai
35.0 - 50.0 Lacs P.A.
