144 Itil V3 Jobs

1. 4+ years of experience working in an agile development environment as a business analyst 2. 4+ years of ServiceNow experience including but not limited to the following: a. Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR b. Building reports and dashboards for internal team use as well as end users c. Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each d. Hands on experience with modifying form and list views in ServiceNow e. Experience setting up and managing a Visual Task Board (VTB) 3. Ability to understand business processes and t...

4+ years of experience working in an agile development environment as a business analyst 2. 4+ years of ServiceNow experience including but not limited to the following: a. Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR b. Building reports and dashboards for internal team use as well as end users c. Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each d. Hands on experience with modifying form and list views in ServiceNow e. Experience setting up and managing a Visual Task Board (VTB) 3. Ability to understand business processes and tran...

Mandatory Skills: 7+ years of experience in ServiceNow Administration, ITSM, ITOM, ITAM modules, Incident, problem and change modules Job Responsibilities: Knowledge to contribute to the configuration, implementation, and maintenance of the S-Now platform Coordinate and facilitate initial platform configuration, resources and updates, upgrades Responsible for instance stack, day to day support, system upgrades, integrity and overall health and performance Oversee instance security including access control, accounts, groups, roles. Ability to setup ITSM, ITOM, ITAM modules and the sub modules of each. Good experience in setting up Incident, Problem, Change modules. Able to setup SLAs, service...

Significant knowledge and skills in the following areas: ITIL-based service management. Experience of working within and across the ITIL v3 framework and service value chain, including but not limited to: Incident Management (including Major Incident Management) Problem Management Knowledge Management Service Request Management Service Level Management Change Management Data, Asset & Configuration Management Continual Service Improvement (CSI) Qualifications: BACHELOR OF ENGINEERING

Desired Skills ITSM | Service Management Key Responsibilities Work in a team as Service Management expert for responding to RFP, RFI, RFQ. End to end ownership of Service Management solution. Define all elements of the solution model in sufficient detail to accurately estimate the cost, effort, timeline, and likelihood of success in delivering the solution with value for both the client and organization. Provide efforts, bill of material, cost models, and pricing sheets. Determine the cost parameters of all elements of the solution (transition, solution realization, ongoing operations) throughout the life of the bid cycle. Document all risks, issues, and mitigation strategies that could affe...

Do Ensure the Incident resolution within the Response and Resolution SLAs Support the Incident Management Lead as needed and prepare the SLA Reports for Incidents Track the Backlog, pending, re-opened incidents and work for their closure asap. Coordinate with the Event monitoring teams and ensure creation of the alert-based incident creation Collaborate with the key stakeholders (SD Team, Customers, End users, Technical resolution team, Vendors, and CIS Delivery management team) during the incident resolution and Incident escalations and Ensure communication update is done on-time KEY SKILLS AND COMPETENCIES Shall have Knowledge of the ITSM Tool; Remedy or ServiceNow or HPSM Shall have 3-5 y...

Do Ensure the Incident resolution within the Response and Resolution SLAs Support the Incident Management Lead as needed and prepare the SLA Reports for Incidents Track the Backlog, pending, re-opened incidents and work for their closure asap. Coordinate with the Event monitoring teams and ensure creation of the alert-based incident creation Collaborate with the key stakeholders (SD Team, Customers, End users, Technical resolution team, Vendors, and CIS Delivery management team) during the incident resolution and Incident escalations and Ensure communication update is done on-time KEY SKILLS AND COMPETENCIES Shall have Knowledge of the ITSM Tool; Remedy or ServiceNow or HPSM Shall have 3-5 y...

About the Job The Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require. The role is a combination of general management, service operations, and special projects. The Service Desk Manager will wear many hats - in addition to managing a potentially large team of support agents, they will also monitor operations to make sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and pro...

Role & responsibilities: 5-8 years of experience in developing on the ServiceNow platform. Experience with ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, or other related modules. Proven experience in developing ServiceNow applications, including custom workflows, UI policies, business rules, and client scripts. Experience with JavaScript, AngularJS, HTML, CSS, and other web technologies. Familiarity with REST/SOAP API integrations. Certifications: ServiceNow Certified Application Developer (preferred). ServiceNow Certified System Administrator (preferred). ITIL v3/v4 certification (a plus). Skills and Competencies: Strong understanding of ServiceNow best practices and standards. Profici...

About the Job The Assistant Manager, Global Service Desk (GSD) is a critical role at IntouchCX and is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is a combination of general management, service operations and special projects. This person will wear many hats - In addition to managing a potentially large team of support agents, the Assistant Manager will also monitor operations to make sure issues and service requests are addressed in a timely manner, and will be responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined me...

Job Description Role: SIAM IT Service Manager Required Technical Skill Set: Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle Desired Experience Range: 10-15 yrs in SIAM and SMO Location of Requirement Pune/Chennai Desired Competencies (Technical/Behavioral Competency) Must-Have Significant knowledge and skills in the following areas: ITIL-based service management Experience of working within and across ITIL v3 framework and service value chain, including but not limited to: - Incident Management (including Major Incident Management), Problem Management Knowledge Management, Service Request Management, Service Level Manag...

About The Role Do RESPONSIBILITIES ¢?¢ Ensure each and every Change is recorded and approved before implementation. ¢?¢ Ensure Change are categorized and are approved as per the defined Process based on the Change category ¢?? Standard, Normal, Expedited, Emergency ¢?¢ Convene and chair CAB meetings, circulate the MOM of the CABs ¢?¢ Ensure no Unauthorized change is implemented which may potentially impact the Production ¢?¢ Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. ¢?¢ Report the Management on the agreed Change KPIs and ensure effective change communication in place ¢?¢ Ensure Change implementation done as per t...

About The Role Do RESPONSIBILITIES ?¢???¢ Ensure each and every Change is recorded and approved before implementation. ?¢???¢ Ensure Change are categorized and are approved as per the defined Process based on the Change category ?¢???? Standard, Normal, Expedited, Emergency ?¢???¢ Convene and chair CAB meetings, circulate the MOM of the CABs ?¢???¢ Ensure no Unauthorized change is implemented which may potentially impact the Production ?¢???¢ Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. ?¢???¢ Report the Management on the agreed Change KPIs and ensure effective change communication in place ?¢???¢ Ensure Change impl...

1) Job Purpose Fault management for Multivendor Multi technology IP network Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. Ensure timely management escalations for all P1/Special incidents as per process and regular update 2) Key Accountabilities / Key Result Areas (Max 5) Manage, troubleshoot & restore faults across multi vendor multi technology IP networks Able to understand the overlying services Voice, Data and other services and their architecture Able to manage ISP and CORE IP network Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, I...

We are looking for a highly skilled and experienced Solutions Architect to join our team at CGI Information Systems and Management Consultants. The ideal candidate will have a strong background in designing and implementing innovative solutions, with excellent communication and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify business requirements and develop tailored solutions. Design and implement scalable, secure, and efficient architectures that meet customer needs. Develop and maintain technical documentation of solutions and architecture designs. Provide technical leadership and guidance to junior team members on best practices and in...

Primary Skills & Qualifications: Minimum 10-12 years of experience with 6-7 Years of experience into ServiceNow Pre-sales, solutioning & implementations. Should have Pre-sales experience responding to medium to large RFP/RFIs. Presales Experience of more than ITSM Capability (IT workflow); ITMB, ITAM, SecOps, ITOM, IRM. Experience of ServiceNow customer workflows and ServiceNow employee workflow Understanding of business requirements and designing solutions on ServiceNow platform, pricing, and bidding for the same to global clients. Must be aware of alternative tools and capable of proposing right tools for end-to-end solutions. Creating Proposal, RFP Responses and providing timely and matur...

Exp in- control engg with plant floor - m/c control design ,development, component selc , programming testing , evaluating. implementing, - hydraulics, pneumatics, lube and coolant system

Role: ITIL Experience: 2+yrs in ITIL Salary: upto 6 LPA Location: Pune & Bangalore Immediate Joiners Rotational Shift & week Off Walk-in Interview Regards, Janani 9600445623

Role: ServiceNow Lead Consultant Exp 8-15 Years Location: Delhi Role Objective: As ServiceNow Lead, you will be responsible for providing Technical Leadership, Mentoring and guidance in the design, development, and implementation of ServiceNow solutions and the platform operations. You will work closely with business stakeholders, functional teams, and technical teams to ensure that ServiceNow applications meet business requirements and are aligned with the organization's IT strategy Job role and Key Deliverable: Strategic Planning: Own the overall solution blueprint and roadmap, work closely with other business functions to articulate business needs, and translate them into an appropriate s...

Job Description Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no ...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors thro...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors thro...

Greetings from TCS!! ! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together. Your role is of key importance, as it lays down the foundation for the entire project. Make sure you have a valid EP number before interview. To create an EP Number, please visit https://ibegin.tcs.com/iBegin/register Kindly complete the registration if you have not done it yet. Position: ServiceNow Architect CSM Experience: 8+years Location: Chennai Experience as a Senior Technical Lead / Architect / Consultant Experienced in ITIL Process Definition, Integration Solutions, Architecture lev...

As a Manufacturing Operations Functional Analyst, you will be responsible for providing ongoing end-user support for applications related to manufacturing operations processes. Your key duties will include: - Supporting manufacturing operations applications end-users - Resolving incidents and problems related to manufacturing operations, including Oracle EBS manufacturing module, APS, and MES - Leading or participating in root cause analysis and corrective actions for critical issues and incidents - Leading the deployment of enhancements in manufacturing operations applications area, such as Oracle EBS, APS, and MES, through designing, building, testing, implementation, and stabilization pha...

Job Description Mandatory skills- Change management experience (with knowledge of Waterfall and Agile Release methodologies) Ability to understanding of Global Change Policy/ Standards and how to apply to practical scenarios Work closely with global technology teams to co-ordinate project execution Familiarity with change management tools (Remedy, PPRT, CECE) Work to fast paced timelines Run project governance routines Work closely with the GBT APC PMO and Project Execution teams Strong technical aptitude (application infrastructure) Experience with various levels of system, integration, and regression testing Hands on delivery experience working with Agile teams and in implementing Scaled A...