108 Itil V3 Jobs

Need to support portal developer for supporting applications including technology stack, Java, Spring boot, Hibernate, Angular and AWS. (Senior 6-8 years) Must be flexible to work in shifts (Rotational Shift India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Design, build, and support the Business Objects environment and services Experience using BO Client tools such as IDT, UDT & Web Intelligence Be responsible for Business Objects reports and universe architecture and design Able to troubleshoot Business Objects report performance issues and raise SAP cases where needed Advanced knowledge of AIX Can troubleshoot basic configuration/script & integrations issues Can ...

Need to support portal developer for supporting applications including technology stack, Java, Spring boot, Hibernate, Angular and AWS. (Senior 6-8 years) Must be flexible to work in shifts (Rotational Shift India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Proficient in maintaining and supporting applications, enhancements, conducting testing, and managing deployments, performing root cause analysis & defect fixes. Design, build, and support the Business Objects environment and services Experience using BO Client tools such as IDT, UDT & Web Intelligence Be responsible for Business Objects reports and universe architecture and design Able to troubleshoot Business O...

Role & responsibilities Operational & Service Delivery - Oversee daily operations of workplace services including Windows, Citrix, SCCM, and Application Packaging. - Ensure adherence to ITIL processes (Incident, Problem, Change, Configuration Management). - Drive automation and continuous improvement initiatives to enhance service efficiency. - Act as an escalation point for complex technical and operational issues. - To lead and manage a 24X7 team of technical professionals within the Digital Command Center. People Management - Lead, coach, and develop a team of administrators and engineers. - Conduct performance reviews, training plans, and career development discussions. - Manage recruitm...

Role Overview: As a SM Service Quality Assurance consultant at Ernst And Young LLP, part of the Service Management team, you will play a major role in delivering EY's strategic initiatives through continuous improvement. Your focus will be on portfolio operational stability, building a continual improvement culture, operational standardization, and optimization of business processes. Your expertise will be crucial in identifying existing problems within portfolios and driving efficiency by mentoring stakeholders towards creating value, promoting growth, and stability. Key Responsibilities: - Manage end-to-end service management activities for the portfolio and meet defined SLA/KPI/performanc...

A total experience of 5 7 years in Administering BMC ITSM versions : 2020.XX & onwards ITIL V3/ V4 Foundation certification Knowledge of help desk operations and fundamentals Hands on experience with Remedy ITSM Suite administration and development Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities Ability to identify problems at an early stage and solve them effectively Preparation of ...

A total experience of 5 7 years in Administering BMC ITSM versions : 2020.XX & onwards ITIL V3/ V4 Foundation certification Knowledge of help desk operations and fundamentals Hands on experience with Remedy ITSM Suite administration and development Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities Ability to identify problems at an early stage and solve them effectively Preparation of ...

A total experience of 5 7 years in Administering BMC ITSM versions : 2020.XX & onwards ITIL V3/ V4 Foundation certification Knowledge of help desk operations and fundamentals Hands on experience with Remedy ITSM Suite administration and development Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities Ability to identify problems at an early stage and solve them effectively Preparation of ...

handle the Tamil nadu region with the sales and services handle the Mumbai region with the sales and services

About the Job The Assistant Manager, Global Service Desk (GSD) is a critical role at IntouchCX and is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is a combination of general management, service operations and special projects. This person will wear many hats - In addition to managing a potentially large team of support agents, the Assistant Manager will also monitor operations to make sure issues and service requests are addressed in a timely manner, and will be responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined me...

Job Description – Problem Manager Level : SA - 1 / M - 1 Location : Pan India Work Model : Hybrid Model with 3 days WFO Notice Period : Immediate Joiner or Less than 45 NP -------------------------------------------------------------------------------------------------------------------------------------- Prerequisites: Minimum of 6+ years for SA / 9 + Years for M Level of experience in Problem Manager role. ITIL Basic/Intermediate Certificate (ITIL V3/ V4) Willing to work primarily in US shifts (CDT) & Weekends Key Roles & Responsibilities: 1. Incident Prevention - Proactively prevent incidents from occurring in the first place by identifying and resolving root causes. 2. Root Cause Analysi...

Job Description – Change Manager Level : SA - 1 / M - 2 Location : Pan India Work Model : Hybrid Model with 3 days WFO Notice Immediate Joiner : Immediate or Less 45 Days -------------------------------------------------------------------------------------------------------------------------------------- Prerequisites Minimum of 6+ years for SA / 9 + years for M of experience in Change Manager role. ITIL Basic/Intermediate Certificate (ITIL V3/ V4) Willing to work primarily in US shifts (CDT) & Weekends Key Roles & Responsibilities 1. Change Management Strategy Conduct readiness assessments to understand the organizational and people-level impact of upcoming changes. Create a vision and stra...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Assistant Director Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, youll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to buil...

Greetings from Excelvana Pvt Ltd!!! Location: Pune(Hybrid Mode-Weekly 2 days WFO) Budget:20lpa Experience:5years+ Position-Servicenow Sr Developer(ITSM Analyst II) If interested, share your updated resume on whatsapp Regards Manpreet 8847348482

Description: About The Role : (Should be 3 - 10 points only) The role of the Major Incident Consultant is to undertake management of Major Incidents, ensuring that they are managed and communicated within the scope of Service Level Agreement, securing that all engaged parties perform up to high standards and follow agrees process. The role ensures that the output from Major Incident Management process is of high quality and provides management with the right level of business intelligence. The primary goal of Major Incident Consultant is, as a matter of urgency, to minimize or remove the adverse impact of Incidents on the business that is caused by errors within the IT Infrastructure, proces...

We are looking for Service Management consultant to join our highly motivated team. We want dynamic people and welcome and encourage candidates with a diverse variety of experience and history. People who have the motivation to develop and excel in Micro Focus technology and deliver value to our customers. Your Impact: Responsible for delivery of assigned tasks within the delivery cycle of a project. Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments. Works with and under the direction of the Project/Technical Manager and with...

Job Summary: We are looking for a highly skilled and experienced ServiceNow Architect to lead the design, development, and deployment of scalable, innovative solutions on the ServiceNow platform. You will be responsible for creating architectural designs, guiding technical teams, and ensuring alignment between business requirements and technology solutions across ITSM, ITOM, HRSD, CSM, and custom applications. Key Responsibilities: Lead the end-to-end architecture, design, and implementation of ServiceNow solutions aligned with business objectives. Collaborate with business stakeholders, product owners, and development teams to gather requirements and translate them into scalable ServiceNow ...

Job Description: Lead the design, architecture, and implementation of ServiceNow solutions across multiple modules ITSM, ITOM, ITBM, ITAM, HRSD, CSM, SecOps, GRC, and CMDB . Define and enforce platform governance, architecture principles, and coding standards. Collaborate with business and IT stakeholders to translate business needs into scalable technical designs. Oversee ServiceNow integrations with enterprise tools like Jira, Azure, SAP, AWS, or Active Directory . Provide solution blueprints, proof of concepts (POCs), and best practices for automation and performance. Hands-on experience with ServiceNow scripting (Client Script, Business Rule, UI Policy, Flow Designer) . Work with Service...

Role Summary: Were seeking an experienced Senior SAP AMS Services Manager to lead our managed services portfolio across multiple SAP workstreams (, S/4HANA, GTS, TM, IBP, EWM, BTP) You will be responsible for service delivery, customer success, financial performance, and continuous improvement across a portfolio of AMS accounts This role combines people leadership, client engagement, operations management, and hands-on governance of ITIL processes and SAP run operations, What Youll Own :Service Delivery & Governanc eOwn end-to-end AMS delivery (Incident, Service Request, Problem, Change, Release) leveraging ITIL and SAP best practices Chair Service Reviews (weekly/Monthly/Quarterly) and driv...

As an EMS Technical Analyst at Vertiv, your role will involve managing, developing, and supporting the Entitlement Management System application, Thales Sentinel. You will be responsible for day-to-day development and administration tasks on the EMS platform, including user administration, development backlog management, configuration review, and issue resolution. Additionally, you will work on upgrades, enhancements, defects, and new functionality implementation efforts. Key Responsibilities: - Provide development and administrative support for all areas of EMS at Vertiv - Perform development on backlog items related to enhancements and defects - Support integrations of EMS with other platf...

As a Senior Network Engineer, you will play a crucial role as an expert in network Planning, Design, Implementation, and Support across the delivery lifecycle for projects. Your responsibilities will include: - Being Certified in relevant Technologies such as CCNP(R&S) and CCNP(Security) - Demonstrating necessary knowledge and skills on Switching, Routing, Firewall, Wireless, Data Center Network (Unified), Storage Network, and SDN - Utilizing your experience in network administration, designing, planning, implementation, installation, configuration, maintenance, security policies, and troubleshooting - Having hands-on experience in troubleshooting on Cisco Nexus and Catalyst platforms, Cisco...

About The Role Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks Strategize and Design Services Lead and Manage Transition / Transformation programs Design ITOM, Define Governance, DevOps, Agile / SAFe Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process Requirement Specification Document, Piloting, Development and institutionalizing the new process Drive Continuous Service Improvement programs using various methods and techniques Define measurement framework for SLAKPIs Facilitate integration of service management tools, processes an...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Quality Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationRoles Understand the Clients technical landscape for endpoint management Service Management Expertise in:Familiar with ITIL v3/V4 practical know howStakeholder managementSLA managementService Management governanceStrong analytical and problem solving skillsAbility to perform changes & hold independent conve...

What you will do In this vital role you will serve as the Process Owner for Service Management Governance and Service Lifecycle Management. This senior-level individual contributor will be responsible for establishing, enhancing, and governing the frameworks that support ITSM process maturity, performance measurement, policy compliance, and service lifecycle optimization across the enterprise. This role plays a key part in aligning service management processes with business goals through data-driven insights, standardized governance models, and continuous improvement. The successful candidate will partner with platform owners, process leads, service owners, and audit/compliance partners to d...

Role Overview: As a Senior Engineer - Systems in the ever-evolving SACM & SPM Team, your primary responsibility will be to track and manage software asset data efficiently. You will play a crucial role in assisting with asset user access and permissions, handling incoming requests for the asset database, and supporting senior analysts with asset data population. Additionally, you will be creating basic reports on assets, conducting basic asset audits, and maintaining inventory control. Key Responsibilities: - Track and manage software asset data effectively. - Assist with asset user access and permissions. - Handle incoming requests for the asset database. - Support senior analysts with asse...

Your Role Lead architecture teams and drive AI/ML-based transformation strategies Oversee AMS delivery and product development initiatives Consult with CXOs and contribute to strategic planning Enable business-tech integration through enterprise architecture Promote innovation across portfolios and manage cross-functional teams Your Profile Deep expertise in EA frameworks (TOGAF, Zachman, Gartner EAM, IAF) Strong hands-on experience in AI/ML solutioning and deployments Proficiency in ITIL v3/v4 and ITSM tools Solid knowledge of cloud platforms (Azure, AWS, Google) Technical fluency in Python, R, TensorFlow, Keras, and related AI/ML libraries