Center Manager

📍 Location: Thane, Mumbai

🏢 Company: UMA Educational Services

🕒 Employment Type: Full-Time

📅 Experience Level: 5-7 years

🔹 Role Summary

UMA Educational Services is seeking a proactive and results-driven Center Manager to oversee the operations of its Thane office. The Center Manager will be the sole responsible leader driving business growth across all verticals — Test Preparation, Nursing Job Placements, AIMA & Professional Programs, and Overseas Education.

This is a high-impact role with significant responsibility and opportunity for performance-based earnings through structured monthly, quarterly, and annual incentives.

🔹 Key Responsibilities

• Lead and manage the day-to-day operations of the UMA Thane center.
• Strategically manage and motivate the team of Counsellors and Tele-Counsellors.
• Set and drive monthly business targets across all verticals:
• Test Prep (IELTS, GRE, GMAT, SAT, German/French)
• Nursing Job Placements (Germany, Italy, Qatar)
• Professional Programs (AIMA, Online Upskilling)
• Overseas Education (US, UK, Germany, France)
• Ensure consistent lead conversion and revenue generation from digital and offline channels.
• Monitor lead flow from platforms like College Dunia, Just Dial, Sulekha, and digital campaigns.
• Ensure disciplined CRM usage for lead tracking, follow-ups, and documentation.
• Coordinate with marketing and external vendors for campaigns and lead procurement.
• Resolve escalations from students, parents, or staff in a professional and timely manner.
• Conduct weekly team training sessions for objection handling, process adherence, and skill development.
• Maintain financial accountability: monthly revenue reports, expense management, and reconciliation with accounts.
• Act as the primary point of contact for university partnerships, external stakeholders, and strategic collaborations.

🔹 KPIs (Monthly Targets)

• Achieve ≥ 90% of the center’s revenue target.
• Maintain ≥15% overall lead-to-conversion ratio.
• Ensure at least 15–20 admissions across verticals per month.
• Maintain ≥4/5 student and parent satisfaction scores.
• Keep team attrition ≤10% per quarter.
• Ensure ≥80% leads are actively followed up in CRM.

🔹 Incentive Structure (Performance-Based Earnings)

• Monthly Incentives: Commission based on revenue achievement over breakeven.
• Quarterly Bonus: ₹25,000 for achieving 110% of targets consistently.
• Annual Performance Bonus: Equivalent up to 1 month’s salary for achieving yearly business goals.

The better the performance, the higher the earning potential — empowering the Center Manager to directly benefit from business growth and team efficiency.

🔹 Ideal Candidate Profile

• Graduate/Postgraduate with 5+ years’ experience in managing education centers or consulting firms.
• Proven track record of managing counseling teams and achieving business targets.
• Strong leadership, strategic thinking, and analytical problem-solving skills.
• Excellent communication and interpersonal skills.
• Familiarity with the Indian education system, test prep, and overseas admissions processes.
• Data-driven mindset, well-versed with CRM tools.

👉 This role is perfect for a highly motivated, accountable, and target-driven individual who wants to play a pivotal role in the success of UMA Educational Services and earn attractive performance-based incentives.

📩 Apply Now

📬 Send your CV to: info@umaes.co.in/ +91-7208999504(what's app)

🔖 Subject Line: Center Manager

🌐 Visit us: www.umaes.co.in

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