Job Description: Assist customers with product selection and answer basic queries Manage stock – unpack, arrange, and restock items as needed Handle billing, packaging, and basic POS system operations Maintain proper display of products on shelves and racks Help with daily opening and closing duties of the store Support senior staff in running store operations smoothly Keep track of low-stock items and report to the manager Be polite, active, and willing to learn on the job

Needs to know how to read, as they will be scanning and looking at barcodes Need to be energetic Regular attendance and on-time reporting Reliability during early morning or late-night stock checks Familiarity with stock handling processes of inward/outward (GOOD TO HAVE) Ability to assist with stock audits and basic scanning tools for Barcode scanners or apps (GOOD TO HAVE)

● Maintain stock levels above 95% availability and limit discrepancies to less than 1%. ● Lead the team in achieving daily and monthly sales targets, AOV, UPT, and NPS goals. ● Maintain store appearance: clean, organized, steam-ironed garments, functioning trial rooms, etc. ● Ensure all staff are in uniform, well-groomed, and wearing name badges. ● Conduct daily morning and closing huddles to track performance and motivate the team. ● Plan staff rotation and weekly offs carefully, ensuring operational balance. ● Refresh stock regularly and ensure timely scanning and display. ● Resolve customer and employee issues calmly and professionally. ● Ensure mystery audit scores are above 80% (especially in Q2). ● Limit team attrition to below 15% annually by fostering a positive work culture. ● Create a roster that aligns with team strengths (e.g., don’t schedule SM and biller off on the same day). ● Report and escalate any maintenance or operational issues proactively. ● Train and develop the team regularly based on individual strengths and weaknesses.

Location: Vasai Phata, East, Mumbai Job Roles & Responsibilities: Inventory Management: Maintaining accurate records of stock levels, receipts, and withdrawals. Ensuring proper storage and organization of goods, Identifying and addressing discrepancies in stock levels. Recommending and implementing strategies to optimize inventory levels and reduce waste. Receiving and Dispatching: Receiving, unloading, and shelving supplies. Inspecting deliveries for damage or discrepancies and reporting them. Packing and labeling goods for dispatch. Coordinating the handling of freight and movement of equipment. Record Keeping: Maintaining accurate records of transactions, including receipts, withdrawals, and stock movements. Preparing and submitting reports related to inventory and stock levels. Store Operations: Maintaining a clean, organized, and safe working environment. Ensuring compliance with relevant regulations and safety standards. Supervising other staff members (if applicable). May be responsible for ordering supplies and coordinating with suppliers. May assist with minor repairs and maintenance within the store or warehouse. May be involved in pricing and labeling goods.

About the Role: We are hiring male store support staff to help with daily store activities like stock handling, cleaning, scanning, folding, and customer trial room management. These are full-time, in-store roles where you’ll help the team keep everything clean, organized, and ready for customers. Who Can Apply: ● Male candidates only (due to lifting/handling of heavy stock boxes) ● Should know how to read basic English (to scan and check barcodes) ● Must be energetic, punctual, and ready to work flexible timings (early mornings or late nights during stock checks) Daily Tasks: ● Stock scanning and barcode handling ● Steam ironing and folding clothes ● Keeping trial rooms clean and organized ● Refilling hangers, paper bags, and shopping materials ● Support in inventory checks and stock inward/outward What We Expect: ● Basic reading skills ● Regular attendance and on-time reporting ● Reliability during early/late working days ● Good team spirit and willingness to do all types of store work

Role: Retail Sales Executive Key Responsibilities: Customer Interaction: Greeting customers, offering assistance, and providing product information. Sales & Promotion: Actively selling products, promoting special offers, and upselling items. Product Knowledge: Understanding product features, benefits, and how they meet customer needs. Transaction Processing: Operating the point-of-sale (POS) system, handling payments, and processing returns. Inventory Management: Restocking shelves, organizing merchandise, and potentially assisting with inventory counts. Maintaining the Sales Floor: Keeping the store clean, organized, and presentable. Customer Service: Answering customer inquiries, resolving complaints, and ensuring a positive shopping experience. Meeting Sales Targets: Working towards achieving individual and store sales goals.

Key Responsibilities Financial Performance and Sales • Achieve daily sales, private label, BigBasket, generics, and high-margin category targets. • Drive diagnostics target achievement. • Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users. • Review the commitment register and ensure timely customer deliveries. Omnichannel Order Management • Ensure 0% pushback on all omnichannel orders. • Maintain 100% TAT compliance in processing omnichannel orders. Customer Service and Experience • Greet all customers with folded hands. • Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 15–20 mins). • Build healthy relationships through professional service and behavior. • Home deliveries as per the business and customer service protocols, based on business requirements’. Inventory Management and Accuracy • Inward inventory daily with 100% accuracy. • Ensure correct putaway as per SKU-location mapping. • Conduct daily pullouts of expired, near-expiry, and non-moving items. • Enter all bounced items into the system. • Conduct daily physical SKU audits. Compliance and Banking • Maintain duplicate invoices and cold chain temperature records as per SOP. • Regularize manual bills in the system. • Manage sales returns with email approvals. • Prepare DSR and cash ledger during shift handover; validate during takeover. • Respond to all emails received at the store pharmacy preferably in the same shift. Store Hygiene & Visual Merchandising • Maintain store cleanliness via housekeeping staff. • Clean racks and shelves daily and arrange items per VM SOP. • Place appropriate discount tags and ensure monetized brands are correctly displayed. Marketing and Promotional Activities: Set up in-store marketing collaterals and standees as per guidelines. • Actively participate in camps and door-to-door activities. • Inform customers about ongoing offers, home delivery, and diagnostics services. What We Are Looking For • Bachelor's degree or Diploma in Pharmacy with 1-3 years of experience. • Valid State Pharmacy Council registration. • Strong customer service and communication skills. • Proficiency in computers and pharmacy software. • High attention to detail, multi-tasking ability, and ethical conduct

Role: Retail Sales Executive Key Responsibilities: Customer Interaction: Greeting customers, offering assistance, and providing product information. Sales & Promotion: Actively selling products, promoting special offers, and upselling items. Product Knowledge: Understanding product features, benefits, and how they meet customer needs. Transaction Processing: Operating the point-of-sale (POS) system, handling payments, and processing returns. Inventory Management: Restocking shelves, organizing merchandise, and potentially assisting with inventory counts. Maintaining the Sales Floor: Keeping the store clean, organized, and presentable. Customer Service: Answering customer inquiries, resolving complaints, and ensuring a positive shopping experience. Meeting Sales Targets: Working towards achieving individual and store sales goals.