Posted:10 hours ago|
Platform:
On-site
Full Time
- Lead day-to-day operations to ensure seamless functioning across all departments.
- Uphold and exceed The Wellness Co.’s brand standards in service, ambience, and customer experience.
- Drive centre revenue, meet monthly sales targets, and design strategies for continuous growth.
- Identify and execute opportunities for client acquisition, upselling, and retention.
- Serve as the face of the centre, building strong relationships with premium clients and members.
- Ensure every client interaction reflects exceptional hospitality, trust, and care.
- And work with cross-functional teams to help drive new client/member acquisition and existing client/member retention strategies.
- Recruit, train, and mentor a high-performing on-ground team.
- Inspire and motivate staff daily, ensuring alignment with brand culture and performance goals.
- Manage wellness events, workshops, and community-building activities to strengthen client engagement.
- Collaborate with marketing for campaigns, launches, and influencer/celebrity events.
- Oversee facility maintenance, cleanliness, and compliance with health and safety standards.
- Coordinate with vendors and internal teams for smooth infrastructure operations.
- Track KPIs, provide performance reports, and ensure strategic actions are implemented to achieve monthly goals.
- Hands-on leader with a proactive attitude and ability to resolve on-ground challenges daily.
- Exposure to wellness, healthcare, or premium lifestyle brands.
- Experience managing P&L responsibilities.
- Knowledge of CRM systems and client engagement tools.
- Competitive compensation with highly attractive performance-based incentives.
- Leadership training and continuous development opportunities.
- Vibrant, collaborative, and health-focused work environment (with access to all of The Wellness Co.’s premium therapies, services, and health protocols).
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The Wellness Co.
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