Center Manager

day-to-day operations

Ensure smooth functioning of:

• Internet & IT infrastructure (coordination with vendors)
  

• Power backup, AC, housekeeping, pantry, security
  

facility vendors

daily checks

Maintain inventory of consumables and office supplies.

SOPs, safety norms, and building rules

walk-in, telephonic, website, and portal-based sales enquiries

site tours

pricing proposals, quotations, and agreements

maximizing occupancy

Coordinate onboarding of new members including:

• Agreement signing
  

• KYC documentation
  

• Access control & Wi-Fi credentials
  

Upsell additional services such as:

• Meeting rooms
  

• Virtual office
  

• Event space
  

• Printing & other add-ons
  

primary point of contact

Resolve member issues and escalations promptly.

Ensure a professional, welcoming, and community-driven environment.

networking events, workshops, or internal activities

Manage member communication via email, WhatsApp, or internal portals.

on-site staff

attendance, duty rosters, leaves, and replacements

Support hiring coordination for center staff (with HR / management).

Assist in onboarding new employees/vendors.

Ensure staff discipline, grooming, and service standards.

central HR and on-site employees

billing, invoicing, and collections

Track renewals, exits, and occupancy metrics.

Maintain records for:

• Client agreements
  

• KYC documents
  

• Vendor contracts
  

weekly/monthly reports

• Occupancy
  

• Revenue
  

• Enquiries & conversions
  

• Operational issues
  

Ensure compliance with:

• Fire & safety norms
  

• Local authority regulations
  

• Building society rules
  

Follow internal SOPs for operations, sales, and HR processes.

Maintain confidentiality of client and company data.

communication and interpersonal skills

Sales orientation with customer-first mindset

Ability to multitask across operations, sales, and people management

commercial real estate / coworking business

Comfortable using CRM, Excel, email, and basic billing tools

Problem-solving and conflict resolution skills

Professional appearance and demeanor

Graduate / MBA preferred

3–7 years experience in:

• Coworking / Business Center / Hospitality / Real Estate operations
  

Prior exposure to:

• Sales handling
  

• Client servicing
  

• Team coordination
  

Experience in startup or fast-growing environment is a plus

Occupancy percentage & revenue growth

Lead-to-conversion ratio

Member satisfaction & retention

Timely billing & collections coordination

Operational downtime & issue resolution time

Competitive Salary

Sales Incentives / Commissions

Paid Leave & Holidays

Statutory Benefits

Professional Work Environment

Growth Opportunities

Skill Development & Exposure

Networking Opportunities

Recognition & Performance Rewards

Flexible Work Culture

Company-sponsored Events & Team Activities

Access to Coworking Facilities