Business Process Outsourcing Manager

BPO Operations Manager – Financial Process

Company: Comfort Techno Services Pvt Ltd

Location: Pune, Maharashtra

Employment Type: Full-Time

Experience Required: 5+ Years in BPO (Finance Domain)

Industry: BPO / Financial Services / Outsourcing

About Us:

Comfort Techno Services Pvt Ltd is a fast-growing outsourcing solutions provider committed to excellence, integrity, and compliance. We deliver streamlined BPO services across multiple sectors, and are now expanding into finance and BFSI-related outsourcing. We’re looking for an experienced leader to take full ownership of operations, compliance, and audit readiness.

About the Role:

We are seeking an experienced and results-oriented BPO Operations Manager – Financial Process to set up and manage our financial BPO operations in Pune. This leadership role involves overseeing daily operations, ensuring process compliance, and maintaining audit readiness in a regulated environment.

Key Responsibilities:

• Set up and lead financial BPO operations (e.g., loan processing, accounting support, KYC, collections, etc.)

• Hire, train, and manage process executives and team leads

• Define and implement operational SOPs, KPIs, and service quality benchmarks

• Ensure regulatory compliance with RBI guidelines, KYC/AML standards, and data protection laws (such as GDPR/DPDP)

• Prepare and manage internal audits, client audits, and compliance checks

• Maintain documentation and controls to meet audit trail requirements

• Conduct periodic risk assessments and implement corrective actions

• Act as point of contact for clients—handle performance reviews, reports, and escalations

• Collaborate with senior leadership to drive business growth and process expansion

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Qualifications:

• Minimum 5 years of experience in BPO/ITES, with at least 3 years in finance or BFSI processes

• Sound knowledge of:

• Loan disbursement, verification, or underwriting

• KYC/AML onboarding and checks

• AR/AP and back-office accounting support

• Collections and dispute handling

• Strong experience in regulatory compliance, documentation, and audit handling

• Familiarity with tools like Tally, SAP, QuickBooks, CRM platforms, and dialers

• Strong leadership, communication, and client engagement skills

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What We Offer:

• Founding leadership opportunity in a new financial BPO vertical

• High ownership and autonomy to design, lead, and scale operations

• Competitive salary and growth prospects

• Dynamic, compliance-oriented work culture

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How to Apply:

Send your resume to hr@comforttechno.com with the subject line:

“Application – BPO Operations Manager (Finance & Compliance) – Pune”