Business Process Outsourcing Manager

Job Description

Job Title:

Job Summary:

We are seeking a dedicated Customer Service Representative to join our call center team. The ideal candidate will provide exceptional service to our customers, addressing inquiries and resolving issues efficiently.

Key Responsibilities:

- Answer incoming calls and respond to customer inquiries.

- Provide accurate information regarding products and services.

- Resolve customer complaints in a professional manner.

- Document customer interactions and maintain records.

- Collaborate with team members to improve service delivery.

Qualifications:

- High school diploma or equivalent.

- Previous experience in customer service is a plus.

- Excellent communication and interpersonal skills.

- Ability to handle stressful situations calmly.

- Proficient in using computer systems and software.

Working Conditions:

- Full-time position in a call center environment.

- May require working evenings and weekends.

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