BPO Operations Manager – Financial Process Company: Comfort Techno Services Pvt Ltd Location: Pune, Maharashtra Employment Type: Full-Time Experience Required: 5+ Years in BPO (Finance Domain) Industry: BPO / Financial Services / Outsourcing About Us: Comfort Techno Services Pvt Ltd is a fast-growing outsourcing solutions provider committed to excellence, integrity, and compliance. We deliver streamlined BPO services across multiple sectors, and are now expanding into finance and BFSI-related outsourcing. We’re looking for an experienced leader to take full ownership of operations, compliance, and audit readiness. About the Role: We are seeking an experienced and results-oriented BPO Operations Manager – Financial Process to set up and manage our financial BPO operations in Pune. This leadership role involves overseeing daily operations, ensuring process compliance, and maintaining audit readiness in a regulated environment. Key Responsibilities: • Set up and lead financial BPO operations (e.g., loan processing, accounting support, KYC, collections, etc.) • Hire, train, and manage process executives and team leads • Define and implement operational SOPs, KPIs, and service quality benchmarks • Ensure regulatory compliance with RBI guidelines, KYC/AML standards, and data protection laws (such as GDPR/DPDP) • Prepare and manage internal audits, client audits, and compliance checks • Maintain documentation and controls to meet audit trail requirements • Conduct periodic risk assessments and implement corrective actions • Act as point of contact for clients—handle performance reviews, reports, and escalations • Collaborate with senior leadership to drive business growth and process expansion ⸻ Qualifications: • Minimum 5 years of experience in BPO/ITES, with at least 3 years in finance or BFSI processes • Sound knowledge of: • Loan disbursement, verification, or underwriting • KYC/AML onboarding and checks • AR/AP and back-office accounting support • Collections and dispute handling • Strong experience in regulatory compliance, documentation, and audit handling • Familiarity with tools like Tally, SAP, QuickBooks, CRM platforms, and dialers • Strong leadership, communication, and client engagement skills ⸻ What We Offer: • Founding leadership opportunity in a new financial BPO vertical • High ownership and autonomy to design, lead, and scale operations • Competitive salary and growth prospects • Dynamic, compliance-oriented work culture ⸻ How to Apply: Send your resume to hr@comforttechno.com with the subject line: “Application – BPO Operations Manager (Finance & Compliance) – Pune”
Comfort Techno Services is looking for IT Staffing Consultants. to join our dynamic team and embark on a rewarding career journey Undertake short-term or long-term projects to address a variety of issues and needs Meet with management or appropriate staff to understand their requirements Use interviews, surveys etc. to collect necessary data Conduct situational and data analysis to identify and understand a problem or issue Present and explain findings to appropriate executives Provide advice or suggestions for improvement according to objectives Formulate plans to implement recommendations and overcome objections Arrange for or provide training to people affected by change Evaluate the situation periodically and make adjustments when needed Replenish knowledge of industry, products and field
Comfort Techno Services is looking for BMS & Energy Management Technicians to join our dynamic team and embark on a rewarding career journey Conducting electrocardiogram (EKG), phonocardiogram, echocardiogram, and stress tests by using electronic equipment. Ensuring cardiology patients are comfortable by answering any questions they have about the tests. Recording the results of cardiological tests and consulting with the physician on duty to schedule any follow-up tests. Assisting physicians during non-evasive cardiological procedures by monitoring the patients' heart rates and alerting the physicians to any readings outside normal ranges. Maintaining cardiological equipment and supplies with daily cleanings and adjustments. Recording supply inventory levels and restocking the supply storeroom accordingly. Troubleshooting problems with cardiological equipment and reporting any malfunctions to superiors. Staying up-to-date with cardiological developments by attending conferences and participating in research projects
Comfort Techno Services is looking for Surveillance System Engineers to join our dynamic team and embark on a rewarding career journey Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results
Comfort Techno Services is looking for Project Leads (Telecom / Infrastructure) to join our dynamic team and embark on a rewarding career journey Determine and define project scope and objectivesResponsible for overseeing and managing the projects from start to finish Lead a team of engineers and manage project schedules, resources, and budgets Define project goals, deliverables, and timeline Communicate project status to stakeholders and make necessary adjustments to ensure project success Collaborate with cross-functional teams, such as product, design, and QA, to ensure project requirements are met Manage project risks and develop contingency plans as needed Mentor and coach team members to help them grow professionally Develop and manage a detailed project schedule and work plan Strong project management skills, including experience leading cross-functional teams Excellent communication, interpersonal, and organizational skills Strong problem-solving and decision-making skills
Comfort Techno Services is looking for AI/ML Developers (Video Analytics) to join our dynamic team and embark on a rewarding career journey A Developer is responsible for designing, developing, and maintaining software applications and systems They collaborate with a team of software developers, designers, and stakeholders to create software solutions that meet the needs of the business Key responsibilities:Design, code, test, and debug software applications and systemsCollaborate with cross-functional teams to identify and resolve software issuesWrite clean, efficient, and well-documented codeStay current with emerging technologies and industry trendsParticipate in code reviews to ensure code quality and adherence to coding standardsParticipate in the full software development life cycle, from requirement gathering to deploymentProvide technical support and troubleshooting for production issues Requirements:Strong programming skills in one or more programming languages, such as Python, Java, C++, or JavaScriptExperience with software development tools, such as version control systems (e g Git), integrated development environments (IDEs), and debugging toolsFamiliarity with software design patterns and best practicesGood communication and collaboration skills
Company Description Founded in 2014 in Mumbai, Comfort Techno Services is a leading provider of innovative IT and automation solutions designed to transform conventional business operations. Specializing in smart surveillance systems, home and office automation, access control, fire safety systems, energy management, IT networking, and audio-visual integration, Comfort Techno Services delivers customized solutions to meet diverse client needs. With over a decade of experience and a track record of serving 200+ clients across residential, commercial, and industrial sectors, the company has built a reputation for quality, reliability, and innovation. As the company continues to grow, it focuses on strengthening its team, expanding its offerings, and creating intelligent, secure, and sustainable spaces. Role Description This is a full-time, on-site role for an HR Manager based at the company's headquarters in Mumbai. The HR Manager will oversee people management processes, including recruitment, onboarding, employee relations, training, and development. The role involves formulating HR policies, ensuring legal compliance, managing performance evaluations, and supporting employee well-being. The HR Manager will also develop strategies to foster a positive workplace culture and collaborate with other departments to align HR initiatives with organizational goals. Qualifications Strong expertise in recruitment, onboarding, and talent acquisition processes Experience in employee relations, team management, and conflict resolution Proficiency in designing and implementing HR policies, performance management systems, and development programs Organizational and analytical skills for workforce planning and compliance with employment laws Effective communication, leadership, and interpersonal skills Proven capability to build and foster a positive work culture and employee engagement Relevant qualifications such as a bachelor's degree in Human Resources, Business Administration, or a related field Proficiency in HR management software and tools is an advantage Prior experience in the smart technology or IT sector is a plus
Responsibilities: Respond promptly to alarms Collaborate with security team on incident response Maintain confidentiality at all times Monitor surveillance systems Report suspicious activity
Company Description Founded in 2014 in Mumbai, Comfort Techno Services specializes in delivering innovative IT and automation solutions to transform conventional business operations. With expertise in smart surveillance systems, home and office automation, access control, fire safety systems, energy management, IT infrastructure, and audiovisual integration, the company has built a reputation for reliability and forward-thinking solutions. Serving over 200 clients across residential, commercial, and industrial sectors, Comfort Techno continues to expand its product line and capabilities. The mission is to create intelligent, secure, and future-ready spaces for clients, while fostering growth and innovation within the team. Role Description This is a full-time, on-site role for a Tendering Specialist located in the Mumbai Metropolitan Region. The Tendering Specialist will be responsible for managing all tender processes, analyzing project requirements, creating and submitting proposals, and liaising with procurement teams. Other daily responsibilities include collaborating with team members, maintaining compliance with tender guidelines, and ensuring timely submissions to meet project goals and deadlines. Qualifications Strong experience in Tender Management and Procurement processes Proficiency in Analytical and Problem-Solving Skills Excellent Communication and Proposal Writing abilities Attention to detail and accuracy in preparing tender documentation Bachelor’s degree in Business Administration, Engineering, or related fields Familiarity with industry standards and regulatory guidelines Proficiency in relevant software tools is an advantage Prior experience in the IT, automation, or technology sectors is a plus
Company Description Founded in 2014 in Mumbai, Comfort Techno Services specializes in innovative IT and automation solutions that transform conventional business operations. With expertise spanning Smart Surveillance Systems, Home & Office Automation, Access Control & Video Door Phones, Fire Alarm & Safety Systems, Energy Management Solutions, IT Networking & Infrastructure, and Audio-Visual Integration, we cater to residential, commercial, and industrial sectors. Having served over 200 clients, we have built a reputation for delivering reliable, high-quality, innovative solutions. As our company grows, our mission remains focused on creating intelligent, secure, and future-ready spaces for our clients. Role Description This is a full-time on-site Technician role located in Mumbai. The Technician will be responsible for installing, maintaining, and troubleshooting smart technology, automation systems, and IT infrastructure. Additional tasks include performing routine inspections, ensuring system functionality, providing technical support, and assisting in the integration of advanced technologies tailored to client needs. Qualifications Knowledge of Smart Surveillance Systems, Home & Office Automation, and Access Control devices Experience with IT Networking, Infrastructure, and Audio-Visual Integration Understanding of Fire Alarm & Safety Systems and Energy Management Solutions Technical skills in equipment installation, system maintenance, and troubleshooting Problem-solving ability and effective communication skills Willingness to work on-site and meet project deadlines Diploma or Degree in a relevant field such as Electrical, Electronics, or Mechanical Engineering Prior experience in smart technology or security systems is preferred
Company Description Founded in 2014 in Mumbai, Comfort Techno Services specializes in innovative IT and automation solutions that transform conventional business operations. With expertise spanning Smart Surveillance Systems, Home & Office Automation, Access Control & Video Door Phones, Fire Alarm & Safety Systems, Energy Management Solutions, IT Networking & Infrastructure, and Audio-Visual Integration, we cater to residential, commercial, and industrial sectors. Having served over 200 clients, we have built a reputation for delivering reliable, high-quality, innovative solutions. As our company grows, our mission remains focused on creating intelligent, secure, and future-ready spaces for our clients. Role Description This is a full-time on-site Technician role located in Mumbai. The Technician will be responsible for installing, maintaining, and troubleshooting smart technology, automation systems, and IT infrastructure. Additional tasks include performing routine inspections, ensuring system functionality, providing technical support, and assisting in the integration of advanced technologies tailored to client needs. Qualifications Knowledge of Smart Surveillance Systems, Home & Office Automation, and Access Control devices Experience with IT Networking, Infrastructure, and Audio-Visual Integration Understanding of Fire Alarm & Safety Systems and Energy Management Solutions Technical skills in equipment installation, system maintenance, and troubleshooting Problem-solving ability and effective communication skills Willingness to work on-site and meet project deadlines Diploma or Degree in a relevant field such as Electrical, Electronics, or Mechanical Engineering Prior experience in smart technology or security systems is preferred