BPO Operations Manager – Financial Process Company: Comfort Techno Services Pvt Ltd Location: Pune, Maharashtra Employment Type: Full-Time Experience Required: 5+ Years in BPO (Finance Domain) Industry: BPO / Financial Services / Outsourcing About Us: Comfort Techno Services Pvt Ltd is a fast-growing outsourcing solutions provider committed to excellence, integrity, and compliance. We deliver streamlined BPO services across multiple sectors, and are now expanding into finance and BFSI-related outsourcing. We’re looking for an experienced leader to take full ownership of operations, compliance, and audit readiness. About the Role: We are seeking an experienced and results-oriented BPO Operations Manager – Financial Process to set up and manage our financial BPO operations in Pune. This leadership role involves overseeing daily operations, ensuring process compliance, and maintaining audit readiness in a regulated environment. Key Responsibilities: • Set up and lead financial BPO operations (e.g., loan processing, accounting support, KYC, collections, etc.) • Hire, train, and manage process executives and team leads • Define and implement operational SOPs, KPIs, and service quality benchmarks • Ensure regulatory compliance with RBI guidelines, KYC/AML standards, and data protection laws (such as GDPR/DPDP) • Prepare and manage internal audits, client audits, and compliance checks • Maintain documentation and controls to meet audit trail requirements • Conduct periodic risk assessments and implement corrective actions • Act as point of contact for clients—handle performance reviews, reports, and escalations • Collaborate with senior leadership to drive business growth and process expansion ⸻ Qualifications: • Minimum 5 years of experience in BPO/ITES, with at least 3 years in finance or BFSI processes • Sound knowledge of: • Loan disbursement, verification, or underwriting • KYC/AML onboarding and checks • AR/AP and back-office accounting support • Collections and dispute handling • Strong experience in regulatory compliance, documentation, and audit handling • Familiarity with tools like Tally, SAP, QuickBooks, CRM platforms, and dialers • Strong leadership, communication, and client engagement skills ⸻ What We Offer: • Founding leadership opportunity in a new financial BPO vertical • High ownership and autonomy to design, lead, and scale operations • Competitive salary and growth prospects • Dynamic, compliance-oriented work culture ⸻ How to Apply: Send your resume to hr@comforttechno.com with the subject line: “Application – BPO Operations Manager (Finance & Compliance) – Pune”
Comfort Techno Services is looking for IT Staffing Consultants. to join our dynamic team and embark on a rewarding career journey Undertake short-term or long-term projects to address a variety of issues and needs Meet with management or appropriate staff to understand their requirements Use interviews, surveys etc. to collect necessary data Conduct situational and data analysis to identify and understand a problem or issue Present and explain findings to appropriate executives Provide advice or suggestions for improvement according to objectives Formulate plans to implement recommendations and overcome objections Arrange for or provide training to people affected by change Evaluate the situation periodically and make adjustments when needed Replenish knowledge of industry, products and field
Comfort Techno Services is looking for BMS & Energy Management Technicians to join our dynamic team and embark on a rewarding career journey Conducting electrocardiogram (EKG), phonocardiogram, echocardiogram, and stress tests by using electronic equipment. Ensuring cardiology patients are comfortable by answering any questions they have about the tests. Recording the results of cardiological tests and consulting with the physician on duty to schedule any follow-up tests. Assisting physicians during non-evasive cardiological procedures by monitoring the patients' heart rates and alerting the physicians to any readings outside normal ranges. Maintaining cardiological equipment and supplies with daily cleanings and adjustments. Recording supply inventory levels and restocking the supply storeroom accordingly. Troubleshooting problems with cardiological equipment and reporting any malfunctions to superiors. Staying up-to-date with cardiological developments by attending conferences and participating in research projects
Comfort Techno Services is looking for Surveillance System Engineers to join our dynamic team and embark on a rewarding career journey Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results
Comfort Techno Services is looking for AI/ML Developers (Video Analytics) to join our dynamic team and embark on a rewarding career journey A Developer is responsible for designing, developing, and maintaining software applications and systems They collaborate with a team of software developers, designers, and stakeholders to create software solutions that meet the needs of the business Key responsibilities:Design, code, test, and debug software applications and systemsCollaborate with cross-functional teams to identify and resolve software issuesWrite clean, efficient, and well-documented codeStay current with emerging technologies and industry trendsParticipate in code reviews to ensure code quality and adherence to coding standardsParticipate in the full software development life cycle, from requirement gathering to deploymentProvide technical support and troubleshooting for production issues Requirements:Strong programming skills in one or more programming languages, such as Python, Java, C++, or JavaScriptExperience with software development tools, such as version control systems (e g Git), integrated development environments (IDEs), and debugging toolsFamiliarity with software design patterns and best practicesGood communication and collaboration skills
Comfort Techno Services is looking for Project Leads (Telecom / Infrastructure) to join our dynamic team and embark on a rewarding career journey Determine and define project scope and objectivesResponsible for overseeing and managing the projects from start to finish Lead a team of engineers and manage project schedules, resources, and budgets Define project goals, deliverables, and timeline Communicate project status to stakeholders and make necessary adjustments to ensure project success Collaborate with cross-functional teams, such as product, design, and QA, to ensure project requirements are met Manage project risks and develop contingency plans as needed Mentor and coach team members to help them grow professionally Develop and manage a detailed project schedule and work plan Strong project management skills, including experience leading cross-functional teams Excellent communication, interpersonal, and organizational skills Strong problem-solving and decision-making skills