Business Process Outsourcing Manager
BPO Operations Manager – Financial Process Company: Comfort Techno Services Pvt Ltd Location: Pune, Maharashtra Employment Type: Full-Time Experience Required: 5+ Years in BPO (Finance Domain) Industry: BPO / Financial Services / Outsourcing About Us: Comfort Techno Services Pvt Ltd is a fast-growing outsourcing solutions provider committed to excellence, integrity, and compliance. We deliver streamlined BPO services across multiple sectors, and are now expanding into finance and BFSI-related outsourcing. We’re looking for an experienced leader to take full ownership of operations, compliance, and audit readiness. About the Role: We are seeking an experienced and results-oriented BPO Operations Manager – Financial Process to set up and manage our financial BPO operations in Pune. This leadership role involves overseeing daily operations, ensuring process compliance, and maintaining audit readiness in a regulated environment. Key Responsibilities: • Set up and lead financial BPO operations (e.g., loan processing, accounting support, KYC, collections, etc.) • Hire, train, and manage process executives and team leads • Define and implement operational SOPs, KPIs, and service quality benchmarks • Ensure regulatory compliance with RBI guidelines, KYC/AML standards, and data protection laws (such as GDPR/DPDP) • Prepare and manage internal audits, client audits, and compliance checks • Maintain documentation and controls to meet audit trail requirements • Conduct periodic risk assessments and implement corrective actions • Act as point of contact for clients—handle performance reviews, reports, and escalations • Collaborate with senior leadership to drive business growth and process expansion ⸻ Qualifications: • Minimum 5 years of experience in BPO/ITES, with at least 3 years in finance or BFSI processes • Sound knowledge of: • Loan disbursement, verification, or underwriting • KYC/AML onboarding and checks • AR/AP and back-office accounting support • Collections and dispute handling • Strong experience in regulatory compliance, documentation, and audit handling • Familiarity with tools like Tally, SAP, QuickBooks, CRM platforms, and dialers • Strong leadership, communication, and client engagement skills ⸻ What We Offer: • Founding leadership opportunity in a new financial BPO vertical • High ownership and autonomy to design, lead, and scale operations • Competitive salary and growth prospects • Dynamic, compliance-oriented work culture ⸻ How to Apply: Send your resume to hr@comforttechno.com with the subject line: “Application – BPO Operations Manager (Finance & Compliance) – Pune”
