Business Operations & Integration- Risk Management- Manager

Business Operations & Integration (BO&I) Risk Management team – Manager, Deloitte LLP

Be a change agent to lead strategic Quality and Risk Management initiatives for cross-business Operate enabling the businesses to enhance standardization, build consistency, and enable growth.

Work you’ll do

As a BO&I experienced manager, you will lead strategic quality, risk, and delivery excellence programs and initiatives (“Risk Management” or “Risk Management Programs”) to enhance cross-business standardization, growth and operational efficiency for the US Operate businesses (Green Dot-level). Your responsibilities will include:

• Drive and design Risk Management ideas and solutions aligned with the cross-business objectives for our cross-business Operate services – vision setting, storyboarding, deriving value-add insights from multiple data sources, leadership presentations, business cases and POVs, etc.
• Collaborate with cross-business stakeholders to identify and execute Risk Management Programs aligned with the strategic priorities and goals
• Facilitate cross-functional Operate teams to institutionalize Risk Management Programs and technology Risk Management solutions
• Manage and report on the progress and impact of Risk Management Programs to the cross-business Operate leadership teams
• Liaise with cross-business Operate leadership teams to identify and monitor cross-business potential risks (current and emerging) and assist them with reporting on risk exposure to senior management and the Board
• Develop and implement a comprehensive portfolio risk dashboard of Key Performance Indicators (both lead and lag) to effectively identify, assess, and mitigate risks across Operate services
• Conduct market analysis and competitive research for Risk Management priorities to support cross-business Operate leadership teams in making strategic decisions
• Facilitate collaboration among various teams, including business, finance, operations, the Office of General Counsel (OGC), independence, and function-specific Quality and Risk Management (QRM) teams, to integrate Risk Management best practices across cross-business Operate portfolios
• Facilitate workshops and stakeholder engagement sessions to elicit productive discussion on Risk Management Programs that help chart the path forward
• Identify successful Risk Management practices within specific functions or teams and strategically implement them across the cross-business Operate services

The team

You will be part of a dynamic, cross-business Risk Management team dedicated to driving impactful value and change throughout the organization. Our team values collaboration, creativity, and a result-oriented approach to solving complex business challenges.

If you have experience in driving strategic Risk Management Programs and a passion for leading high-priority initiatives in a complex, cross-business environment, Deloitte's Businesses Operations & Integration Operate Risk & Quality team is the perfect fit for you.

Qualifications

• Bachelor’s degree
• At least 8-10 years of experience in leading enterprise-level risk management and quality initiatives in managed services, operations services, or outsourcing areas
• Strong familiarity with the Risk Management methodologies and frameworks: Proven track record in designing, developing, and institutionalizing quality, risk, and delivery excellence programs and initiatives
• Excellent communication and interpersonal skills: Outstanding verbal/written communication, collaboration, and interpersonal skills to communicate effectively with stakeholders at all levels and build strong relationships.
• Strong analytical and problem-solving skills: Ability to analyze complex situations, identify potential risks, and develop effective solutions; analyze information and design innovative paths forward
• Build strong cross-business relationships; influence key stakeholders, foster trust and collaboration, and interact with all levels within the firm, including leadership
• Bring thought leadership and quality insights to shape solutions
• Synthesize complex information and build narratives for an executive audience

Preferred Qualifications:

• Master’s degree in business administration (MBA) or a related field
• Experience with relevant Risk Management certifications (e.g., CMMI, Six Sigma, ITIL, NIST) is preferred
• Experience in a leadership role and familiarity with Operate services within a professional services firm
• Proven ability to create and implement innovative Risk Management solutions that proactively identify, assess, and mitigate risks across organizations or multiple portfolios
• Experience in implementing client-centric Risk Management solutions
• Strong analytical skills with the ability to interpret complex data sets
• Familiarity with Operate services, digital transformation and innovation strategies
• Strong understanding of industry trends and market dynamics

Work Location:

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, worldclass learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

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