Business Operations Analyst

Position Title : Business Operations Analyst

Department : Business Process Services

Location : Bangalore, India

PURPOSE/GENERAL SUMMARY:

The Business Operations Analyst is part of the BPS Logistics team in India and partners with the Supply Chain and Logistics teams in US and Far East to manage and support logistics operations, process management, reporting, data management and analytics. The position will focus on providing operations & reporting services. The team enables Supply Chain teams across the organization by executing operational tasks and providing information required to monitor and manage Supply Chain operations. The individual will work on special projects and business processes that are essential to help the organization maximize value from the supply chain with the objectives of increased efficiencies and cost reduction.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Support International and Domestic transportation teams in operations, reporting and projects.
• Work with internal and external data sources. Data sources include warehousing, transportation, inventory management systems and enterprise databases and datalake (including SQL, Oracle, Snowflake etc.).
• Support the review and analysis of the Purchase Order (PO) projections report to identify area of opportunities for smoothing out the flow of freight at the origin for the Global Logistics operations team.
• Act as the liaison between Order Management, Global Logistics Operations and IT teams to support timely updates of PO data elements due to changes of delivery mode or incorrect PO details.
• Support Logistics, Procurement, QA, and Finance teams in resolving issues related to POs, shipments, claims, or packaging.
• Communicate and follow up with Logistics Operations on carrier operation exceptions to affect a turnaround on resolution.
• Responding to data requests by determining needs, collecting, organizing, and analysing data to provide accurate and complete reports.
• Work on special projects like procurement management, packaging standards management, claims process management.
• Work on a variety of ad-hoc analysis and reports as requested.
• Performing checks and audits of various systems and data sources to ensure data is accurate and complete.
• Work closely with cross-functional teams to prioritize business and information needs.
• Generate weekly performance reporting on Supply Chain Network performance to identify opportunities for improvement, detailing vendor/factory production delivery performance,
• Container Freight Station delivery performance, Delivery Agent performance, domestic carrier performance as needed.
• Identify process improvement opportunities and work with leads to implement improvements to make the process lean and efficient and improve operational efficiency.
• Identify risks and issues proactively in logistics processes and systems.
• Maintain strong partnerships and be a trusted advisor through the development of relationships with internal partners and foster cross-functional collaboration.
• Create and maintain SOPs for recurring tasks and system processes to ensure knowledge is documented and transferable.

JOB SPECIFICATIONS (Qualification & Job Experience)

Education & Skills:

1. Graduate from a recognized establishment in any discipline. Supply Chain or Transportation coursework will be a plus.
2. 1-3 years of experience working in business operations.
3. Experience working with international cross-functional stakeholders.
4. Experience in Retail/Supply Chain/Transportation/Logistics domain will be a plus.
5. Experience with ERP, Warehouse and Transportation Management systems a plus.
6. Strong computer skills with proficiency in Microsoft Office applications required.
7. Advanced use of MS Excel required.
8. Ability to work with large datasets, interpret and handle data required.
9. Experience working with databases and use of SQL to interact with data preferred.
10. Self-motivated / self-directed with a strong sense of initiative to make independent decisions and suggest process improvements.
11. Effective communicator, able to speak to audiences throughout the organization and articulate difficult ideas and concepts through clear and concise verbal and/or written communication.
12. Multi-tasking / Customer service mindset / troubleshooting and problem-solving skills.
13. Ability to explore and learn new processes and technologies.
14. Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.