Job
Description
Role Overview: As a Content Business Operations Analyst at Cisco Black Belt Academy, you will be responsible for the global end-to-end ownership of Architecture and Technology under the Black Belt Academy. Your role will involve aligning, capturing, and creating relevant content for role-based learning maps to enable Partners to deliver a perfect pitch to customers while understanding how to deploy and support solutions effectively. Additionally, you will collaborate with key Cisco Solution Plus, Strategic, ISV, and Cloud partners to deliver joint solutions and technology training to Cisco's Partners, Distributors, and Sales Staff. Your main focus will be on monitoring the usage of the educational framework by Cisco Partners and increasing traction and adoption as much as possible. Key Responsibilities: - Collate, curate, and design the training and education curriculum for the entire Architecture Portfolio, including all technologies and sub-technologies within that specific Architecture such as On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices, etc. - Identify content from all available internal/external sources and make it available to Partners wherever relevant. - Work with relevant stakeholders to build and maintain Collaboration learnings on the Cisco Black Belt Academy. - Create and evaluate quizzes. - Collaborate with BU and relevant Architecture stakeholders in each GEO, Partner org, and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy. - Monitor usage of content by Partners and align global trainings/events to increase traction. - Develop assessment criteria for successful certification and handle partner queries when required. - Align demos and labs within the learnings to offer efficient hands-on experience to Cisco partners. Qualifications Required: - IT graduate with hands-on experience in Cisco technologies - CCNA and/or CCNP certifications preferred - Strong communication skills - 4+ years of related experience in training and enablement - Very good understanding of Cisco Architectures and Solutions - Experience in Partner ecosystem preferred - Programmability focus and skillset preferred - Understanding of Cisco Cloud strategy - Desire and ability to learn new technology and solutions Additional Company Details: The Partner Performance and Experience team at Cisco is a distributed team with dedicated individuals worldwide, emphasizing diversity and valuable contributions from individuals with different backgrounds and expertise. The team focuses on new ways for partners to optimize performance, scale capabilities, and enhance overall partner experience. Cisco's Black Belt Academy offers a simplified and uniform education framework aimed at enabling Cisco Partners to become proficient in selling, deploying, supporting, and adopting Cisco's latest technologies and software solutions. The team at Cisco works collaboratively to drive adoption of the Black Belt curriculum globally and enhance partner capabilities through education and training initiatives.,
