Instructional Designer, Collaboration Training Analyst Business Operations Cisco

4.0 - 8.0 years

0 Lacs

karnataka

On-site

As a Collaboration Content Business Operations Analyst at the Black Belt Academy under Cisco, you will be reporting to the Cisco Black Belt Academy team. The Global Partner Performance and Experience team at Cisco is composed of dedicated individuals spread across different regions, each bringing unique backgrounds and expertise to the table. The team focuses on leveraging the power of the Partner Organization to facilitate seamless collaboration between Cisco Field and Partners, driving towards mutual success and enhanced partner experience. The Black Belt Academy is a comprehensive educational framework designed to equip Cisco Partners with the necessary skills and knowledge to excel in selling, deploying, and supporting Cisco's latest technologies and solutions. The Academy's persona-based approach ensures tailored training for individuals in various roles within Partner organizations, enhancing their proficiency and achieving measurable returns on education. In your role as a Collaboration Content Business Operations Analyst, you will be responsible for overseeing the end-to-end ownership of Architecture and Technology content within the Black Belt Academy. This includes curating and designing training curriculum for the entire Architecture Portfolio, identifying relevant content from internal and external sources, and collaborating with key stakeholders to maintain and enhance the Collaboration learnings on the platform. Your responsibilities will also involve monitoring the usage of educational content by Partners, driving adoption of the Black Belt curriculum through GEO Communities, and aligning virtual and physical training events to track partner education and capabilities effectively. Additionally, you will be required to validate content, develop assessment criteria for certification, and engage with stakeholders to ensure continuous improvement and relevance of the learning materials. To excel in this role, you should possess strong technical acumen, preferably with hands-on experience in Cisco technologies, CCNA and/or CCNP certifications, and a solid understanding of Cisco Architectures and Solutions. Effective communication skills, experience in training and enablement, and the ability to adapt to new technologies and solutions are crucial for success in this position. Furthermore, proficiency in collaborating with diverse teams, managing complex tasks, and driving adoption of educational frameworks will be key to fulfilling the responsibilities of this role. At Cisco, we value diversity, inclusivity, and innovation. We believe in empowering our employees to drive positive change and create a more connected digital future for all. As part of our team, you will have the opportunity to work with talented individuals who share a common goal of making a meaningful impact through technology. Join us at Cisco, where your unique talents and passion for technology can thrive in a supportive and inclusive environment. #WeAreCisco,

Posted 1 day ago

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Instructional Designer, Collaboration Training Analyst Cisco

4.0 - 8.0 years

0 Lacs

karnataka

On-site

You will be working as a Collaboration Content Business Operations Analyst at Black Belt Academy under the reporting of Cisco Black Belt Academy. Your primary responsibility will be to oversee the global end-to-end ownership of Architecture and Technology within the Black Belt Academy framework. This role requires you to curate, design, and deliver training and education content for various technologies including On-prem, UCCX, UCCE, Webex, Webex Contact Center, Cloud Calling, Cisco Collaboration Devices, among others. You will collaborate with internal and external stakeholders to ensure the alignment and maintenance of Collaboration learnings on the Cisco Black Belt Academy. As a Content Business Operations Analyst, you will be instrumental in enhancing the partner experience by creating role-based learning maps that enable partners to effectively pitch to customers, deploy solutions, and provide support. You will work closely with key Cisco Solution Plus, Strategic, ISV, and Cloud partners to deliver joint solutions and technology training to Cisco's partners, distributors, and sales staff. Additionally, you will be responsible for monitoring the usage of the educational framework by partners and driving increased adoption wherever possible. Your role will involve developing assessment criteria for successful certification, aligning demos and labs within the learning modules, and ensuring that the content remains engaging and up-to-date. You will play a pivotal role in driving the adoption of the Black Belt curriculum through various channels, fostering alignment between virtual and physical training events, and communicating with stakeholders to enhance partner capabilities. To excel in this role, you should possess a degree in IT with hands-on experience in Cisco technologies, CCNA and/or CCNP certifications are preferred. Strong communication skills, a good understanding of Cisco Architectures and Solutions, and experience in the partner ecosystem are highly desirable. Moreover, you should have a desire and ability to learn new technologies and solutions, along with the capability to handle complex tasks and exceed client expectations. In addition to technical skills, you should demonstrate strong interpersonal skills, be a self-starter with excellent presentation and consultative skills, and have a knack for analytical thinking and effective communication. You will need to stay updated with industry transitions, prioritize partner growth, and leverage your expertise to forecast market trends and strategies for maximum benefits. At Cisco, we value diversity, inclusion, and innovation. As part of our team, you will have the opportunity to contribute to developing innovative technology that powers a more inclusive, digital future for everyone. We celebrate individuality, support each other's growth, and are committed to making a positive impact on the world through technology and actions. If you are passionate about technology, eager to drive change, and thrive in a collaborative environment, we invite you to join us at Cisco and be a part of our diverse and inclusive community. #WeAreCisco,

Posted 2 days ago

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