Business Analyst

We are seeking a highly analytical and detail-oriented Business Analyst with a strong background in data science and business analytics to support and optimize our last-mile delivery operations. The ideal candidate will have hands-on experience with large datasets, strong data visualization skills, and the ability to generate actionable insights that drive operational efficiency and business performance. This role will be on a consultant basis. Mandatory Requisites: - Bachelor’s degree in Data Science, Statistics, Business Analytics or a related field. - Proficiency in data analysis tools such as Excel, SQL and visualization softwares (Metabase, Power BI). - Strong understanding of data collection, cleansing and validation techniques. - Experience working with large datasets and generating actionable insights. - Preferred: Familiarity with last-mile delivery logistics and grocery/e-commerce delivery operations. - Excellent communication skills to collaborate with cross-functional teams. - Detail-oriented with strong problem-solving abilities. - Ability to prioritize tasks in a fast-paced environment. Job Description: - Analyze business data related to last-mile delivery operations to identify trends, patterns, opportunities and gaps for improvement. - Track key performance metrics across delivery operations, customer satisfaction and operational efficiency. - Collaborate with the Data MIS team to generate, standardize and automate business reports. - Develop dashboards and visualizations that provide clear insights to stakeholders. - Work closely with relevant departments (operations, supply, risk, payroll) to understand business needs and translate them into data-driven solutions. - Provide actionable insights and recommendations to support decision-making and strategic planning. - Monitor progress of initiatives by tracking actionables and outcomes with stakeholders. - Identify gaps and inconsistencies in data and propose solutions for data quality improvement. - Ability to lead and monitor a team of relevant analysts. Key Result Areas: - Quality and depth of insights generated leading to measurable improvements in delivery efficiency. - Contribution to strategic projects by providing data-backed recommendations. - Improvement in key business metrics (delivery times, accuracy, cost per delivery etc) influenced by data analysis. - Identification and resolution of data discrepancies to maintain high data integrity. - Timely delivery of accurate and standardized reports aligned with business requirements. - Proactive tracking and follow-up of actionables with relevant teams to ensure implementation of insights. Show more Show less