Branch Operations Head

Job Title: Operations Head

Department: Operations / Sales / Marketing / Admin
Industry: Electric Vehicle (EV) Manufacturing / Dealership / Mobility Services
Reports To: Managing Director / CEO

Core Roles:

• Strategic Operations Management
• Plan, implement and oversee daily business operations across all departments (Admin, Sales, Marketing, Service).
• Improve overall efficiency, productivity, and performance of the company.
• Administrative Oversight
• Ensure smooth running of office operations, facilities management, procurement, and compliance with internal company policies.
• Handle asset management, vendor coordination, and infrastructure needs.
• Sales Leadership
• Monitor sales targets, team performance, lead conversion, and dealership or retail network expansion.
• Guide the sales team with pricing strategies, customer handling techniques, and B2B or B2C outreach.
• Marketing Management
• Oversee marketing campaigns (digital, offline, events, dealership promotions).
• Ensure branding, social media presence, lead generation, and product positioning aligns with company goals.
• Process Improvement & SOPs
• Develop Standard Operating Procedures (SOPs) for all departments and ensure implementation.
• Monitor KPIs across departments to identify gaps and improve turnaround times.
• Team Management & Coordination
• Supervise cross-functional teams; ensure coordination between departments.
• Provide leadership, training, and performance evaluation to staff.
• Customer Experience & Service Quality
• Ensure timely delivery, after-sales support, and resolution of customer issues.
• Enhance customer satisfaction and loyalty programs.
• Inventory & Supply Chain Oversight
• Coordinate with procurement and logistics teams to ensure adequate stock of EVs, batteries, and spares.
• Manage vendor relationships and supply chain risks.
• Compliance & Legal Coordination
• Work closely with the legal and compliance teams to ensure company activities meet EV-specific regulations (RTO, battery disposal norms, subsidies).
• Budget & Cost Control
• Prepare departmental budgets and monitor cost efficiency across admin, operations, marketing, and sales.

Desired Skills:

• Strong leadership and multitasking skills
• Knowledge of EV industry trends and government schemes
• Excellent communication and team handling
• Data-driven decision-making ability
• Strong grasp on sales funnels and digital marketing

Job Types: Full-time, Permanent

Pay: ₹22,170.64 - ₹45,000.00 per month

Schedule:

• Day shift
• Morning shift

Work Location: In person