Branch Operations Head

Position: Branch Operations Head
Designation: Deputy General Manager
Experience Required: 18+ Years
Location: Gurgaon

Role Purpose

• Manage Branch P&L including Revenue and Gross Margin.
• Drive efficient resource utilization to maximize productivity.
• Ensure customer retention through seamless on-ground operations.
• Lead business development initiatives to expand branch revenue.
• Drive technology adoption and process improvements across functions.
• Ensure zero accidents and safe travel of customer employees at all times.

Key Responsibilities

1. Safety & Compliance

• Ensure adherence to statutory, regulatory, and internal compliance standards.
• Build a culture of safety-first across operations.

2. Data Analytics & Financial Management

• Monitor branch financial performance (P&L, margins, cost optimization).
• Utilize data-driven insights for decision-making and operational efficiency.

3. Operational Resource Management

• Manage fleet, manpower, and infrastructure to deliver consistent service quality.
• Drive process excellence and productivity benchmarks.

4. Business Development & Client Engagement

• Expand branch revenues via new client acquisition and retention.
• Strengthen customer relationships through superior service delivery.
• Drive B2C business, airport business, and ETMS growth.

5. Talent Management

• Lead, mentor, and motivate the branch team for high performance.
• Build strong leadership pipeline and succession planning.

6. Business Partner Engagement

• Manage vendor/partner relationships to ensure smooth operations.
• Negotiate cost-effective and quality-driven partnerships.

Candidate Profile

• Strong commercial acumen with deep understanding of business dynamics.
• Proven track record in sales growth, client retention, and revenue expansion.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Leadership qualities to build and manage a high-performing team.
• Highly result-oriented with strong execution capabilities.

Job Types: Full-time, Permanent

Pay: ₹10,105.52 - ₹58,124.56 per month

Work Location: In person