Branch Operations Head

Branch Operations Head–REOPS732

Job Title: Branch Operations Head
Function: Regional Business Reporting to: Branch Head

Purpose
Responsible for ensuring timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/DC operations (applicable in case of upcountry branches).

Key Responsibilities

Financial

• Support Branch Head in developing the annual branch budget.
• Ensure adherence to budgeted capital and operational costs for the branch; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any.

Operational

• Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of branch operations.
• Drive key performance metrics for various operations processes in the branch (Service Centers and PUD Centers).
• Ensure adherence to Standard Operating Procedures and Execution Excellence in the branch (e.g., On-time delivery performance, Transit times, RTO reduction, timely connectivity onto the network, reduction in errors, etc.).
• Support the operations capability building initiatives in the branch by facilitating the conduct of various functional training programs for operations teams (Hubs, Service Centres, PUDs, warehouses, etc.) in the branch and connected areas.
• Ensure optimum productivity and utilization of fleet (including network, feeder, and milk runs) in the branch.
• Ensure safety and security of all shipments in the branch.
• Support national operations teams in network planning and design, network management, network optimization, and efficiency enhancement initiatives.
• Evaluate existing infrastructure for operations in the branch vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers, etc.); Seek approval from the Branch Head and forward the proposals to the Regional Operations Head for further due diligence/approvals.

People

• Provide direction, guidance, and support to function employees in the branch to help them discharge their duties effectively.
• Monitor the performance of the team on a continuous basis to identify key performers.
• Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline.

Key Result Areas and Key Performance Indicators

• Employee Attrition (%).
• PDA Attrition (%).