This role is for one of our clients Industry: Technology, Information and Media Seniority level: Mid-Senior level Min Experience: 1 years Location: Bengaluru JobType: full-time About The Role We are seeking an experienced and polished Boutique Manager to take ownership of a high-performing luxury jewelry store. In this role, you’ll lead a team of sales professionals, ensure flawless daily operations, and craft unforgettable customer experiences that reflect the elegance and exclusivity of our brand. If you’re passionate about fine jewelry, thrive in a high-touch client environment, and know how to drive both sales and service excellence—this is your opportunity to shine. What You’ll Do 🌟 Customer Experience & Relationship Building Set the standard for refined and personalized customer service that elevates every in-store interaction. Cultivate long-term client relationships through clienteling and follow-ups, focusing on loyalty and referrals. Resolve customer concerns promptly and with grace, ensuring satisfaction at every touchpoint. 📈 Sales Strategy & Performance Management Own store revenue and growth targets, driving business through a mix of team coaching, floor presence, and performance monitoring. Implement local sales initiatives, upsell strategies, and events that resonate with the luxury clientele. Analyze KPIs and deliver data-backed insights to optimize team output and customer conversion. 👥 Team Leadership & Development Recruit, coach, and develop a high-performing team of Sales Associates and Stylists. Provide ongoing feedback, performance reviews, and skills training aligned with brand expectations. Foster a respectful and empowering store culture with a shared focus on excellence. 🛍️ Store Operations & Brand Standards Ensure impeccable store presentation, VM execution, and luxury ambiance at all times. Oversee inventory flow, stock accuracy, and secure handling of high-value merchandise. Liaise with logistics, visual merchandising, and head office to ensure operational harmony. 📊 Reporting & Compliance Maintain daily, weekly, and monthly business reports, offering insights into sales trends and opportunities. Uphold internal policies, audit standards, and best practices to safeguard brand integrity. Who You Are ✅ Qualifications & Experience 5+ years in premium or luxury retail, with at least 2 years in a leadership or store management role. Background in jewelry, fashion, watches, or lifestyle brands preferred. Bachelor’s degree in Business, Retail, Fashion Management, or related field. ✅ Key Skills & Attributes Refined communication skills with a deep understanding of luxury service expectations. Strong leadership, conflict-resolution, and team-building abilities. Results-oriented mindset with a sharp eye for detail and operational excellence. Comfortable working flexible schedules including weekends and high-traffic retail seasons. Tech-savvy with working knowledge of POS, CRM tools, and retail analytics platforms. Show more Show less