Billing Manager

Manager - Client Relations

Jaipur, Rajasthan

Experience:

About the Company:

WeVOIS Labs Pvt Ltd is a leading solid waste management company dedicated to providing comprehensive and sustainable waste collection, transportation, and processing services. 

Job Summary:

The Manager - Client Relations will be the primary liaison for all billing and revenue-related matters with our clients. This critical role involves orchestrating the entire billing cycle, from accurate invoice generation to diligent follow-up and collection. You'll lead a small team, ensuring strong relationships with ULB officials, timely payments, and seamless financial operations, directly contributing to our company's sustained growth.

Key Responsibilities:

• Client Relationship Management:

• Act as the main point of contact for all billing, invoicing, and payment-related communications with ULB officials.
• Build and maintain strong, professional, and collaborative relationships with key personnel within ULBs to facilitate smooth operations and timely payments.
• Proactively address any client queries or discrepancies related to billing and ensure swift resolution.

• Billing & Invoicing Operations:

• Oversee the end-to-end billing process for all services provided to ULBs, ensuring accuracy, completeness, and strict adherence to contractual terms.
• Generate, prepare, and submit monthly invoices, supporting documentation, and reconciliation statements.
• Verify service delivery records against billing requirements to ensure alignment and accuracy.
• Implement and maintain robust billing procedures and internal controls to optimize efficiency.

• Collections & Follow-up:

• Lead and coordinate regular visits to ULB offices with your team for invoice submission, follow-up, and payment coordination.
• Diligently follow up on outstanding invoices, resolve payment issues, and expedite the collection process to maintain healthy cash flow.
• Prepare and analyze aging reports, identifying potential risks and strategizing effective collection methods.

• Team Leadership & Development:

• Supervise, mentor, and guide a team of two billing associates, fostering a high-performance culture.
• Delegate tasks effectively, ensuring timely completion of billing cycles and adherence to deadlines.
• Conduct regular performance reviews, provide constructive feedback, and support the professional growth of team members.

• Reporting & Analysis:

• Generate and present comprehensive reports on billing status, collections, revenue forecasts, and outstanding receivables to management.
• Analyze billing and collection data to identify trends, potential bottlenecks, and opportunities for process improvement.

• Compliance & Documentation:

• Ensure all billing and collection practices comply with relevant government regulations, contractual agreements, and company policies.
• Maintain meticulous and organized billing records, contracts, communication logs, and supporting documentation.
• Assist in internal and external audits by providing necessary documentation and explanations.
• Required Skills & Qualifications:

Bachelor's degree in Commerce, Accounting, Finance, Business Administration, or a related field.

4-5 years of progressive experience in billing, accounts receivable, or a similar financial role, with significant exposure to coordinating with government bodies.

Proven experience in leading or supervising a small team.

Excellent understanding of billing cycles, invoicing procedures, and fundamental accounting principles.

Demonstrated ability to build and maintain strong professional relationships with external stakeholders, particularly government officials.

Exceptional attention to detail, accuracy, and strong organizational skills.

Excellent written and verbal communication skills in English and Hindi are essential.

Strong negotiation, problem-solving, and analytical abilities.

Ability to work independently and collaboratively in a dynamic, target-driven environment.

Based in or willing to relocate to Jaipur.