Benefits HRIS Specialist

Business Unit

Company Details

Job Details

KEY DUTIES AND RESPONSIBILITIES:

• Responsible for entering Benefit Annualized Rates (BAR) updates in Workday
• Administers Canadian benefit enrollments by updating the vendor databases as required
• Responsible for calculating the annual Executive Life imputes based on age and Internal Revenue Service fringe rates
• Responsible for updating Workday with Executive Life and Executive AD&D coverage amounts
• Responsible for providing monthly headcounts to our international Employee Assistance Program provider
• Responsible for auditing the leave process flow to ensure no gaps between integration/vendors and managers
• Responsible for supporting the US open enrollment system configuration, testing, and configuration issue resolution
• Responsible for handling all benefit census requests
• Responsible for ensuring there are no gaps in global benefit administration and identifying opportunities for process improvement
• Performs support and service on the Workday HRIS system benefit module
• Responds to and diagnoses problems through discussions with users (phone, email, IM)
• Troubleshoots HRIS benefit module issues and errors, quickly resolving them along with root causes.
• Uses ServiceNow ticketing system to efficiently respond to all issues, tracking steps of resolution and communication with customers, meeting service levels set out in Service Level Agreements (SLA’s)
• Liaises between customers and Third Party vendor support when necessary
• Assists with creation and delivery of training material to a wide variety of audiences (end-users, technical staff, and upper management)
• Performs weekly audits of data and reaches out to appropriate parties to get issues resolved
• Performs system and testing audits for data accuracy, integrity, and functionality.
• Helps drive user adoption by gathering user feedback and reporting back to users so process improvements can be made
• Assists with testing of Workday system benefit module releases, test enhancements and fixes to the systems
• Assists with development of new benefit reports, metrics, and queries using Workday to support stakeholder needs
  

General Duties And Responsibilities

Background And Experience

• Two-year college degree, or equivalent, in computer science or related technical field, plus a minimum of three years technical support experience providing HRIS support in a professional environment.
• Workday experience and some Workday learning courses or certification strongly preferred
• Basic knowledge of HR processes and understanding of when to adapt from standard procedures.
• Demonstrated capacity to communicate effectively in team settings and contribute to group problem-solving.
• Includes problem recognition, research, isolation, and resolution steps.
• Strong interpersonal, critical thinking and analytical skills.
• Excellent written and verbal skills, troubleshooting, organization, follow-through, and attention to detail
• Adaptability to a changing and fast-paced environment; able to work in a fast-paced environment both independently and as part of a team.
• Ability and desire to provide excellent customer service to internal and external customers.
• Ability to handle sensitive information with discretion and adherence to privacy guidelines.
• Working knowledge of MS operating systems and applications.
• Proficient PC Skills, including but not limited to: Word, Access, Excel, Power Point, E-Mail clients, and Web Browsers.
  

Worker Type