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Cyboard School
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Backend Team Lead

Backend Team Lead

Cyboard School

1 - 5 years

0 Lacs

haryana

Posted:19 hours ago| Platform: Shine logo

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Skills Required

client engagement microsoft office time management management report development interpersonal leadership adaptability team management it controls communication excel project management research interpersonal skills event planning document automation documentation data administration written communication analysis onboarding performance monitoring customer interaction management online data entry teamwork people management quality assurance communication skills client relationship management customer service call processing customer conversion verbal communicati attention to detail in data entry documentation management confidentiality maintenance data entry software proficiency administrative tasks fastpaced work professional demeanor multitasking project management knowledge administrative problemsolving organizational skills entrylevel microsoft office proficiency

Work Mode

On-site

Job Type

Full Time

Job Description

The Backend Team Lead plays a vital role in the organization by overseeing the management and development of backend systems, ensuring efficient workflows for the team. Your responsibilities include leading, managing, and motivating the team, monitoring daily performance to meet SLAs, and utilizing tools for customer interactions. You will oversee operations, conduct QA audits, provide training and support to team members, and collaborate with QA and operations for process improvements. As the Backend Team Lead, you will be responsible for preparing and presenting performance reports, project updates, and technical documentation to management. Clear communication channels within the team and external stakeholders are essential. You will also support customer requests and troubleshoot backend aspects when needed. To qualify for this role, you should have a minimum of 1 year of experience as a Team Leader in backend development and team management. Proficiency with systems and tools, strong people management skills, and experience working with Quality Assurance teams are required. A Bachelor's degree in any field is necessary, along with exceptional organizational and multitasking capabilities. Effective verbal and written communication skills, both technical and general, are essential for this position. You should demonstrate the ability to lead effectively in a collaborative team environment and show interest in continuous learning and staying updated with advancing technologies. Key skills for this role include client engagement, attention to detail in data entry, documentation management, time management, project management, interpersonal leadership, communication, and problem-solving. Proficiency in Microsoft Office, data entry software, Excel, and database management is beneficial. Your ability to manage team escalations and maintain confidentiality while delivering quality customer service will be crucial in this role. Overall, as the Backend Team Lead, you will be instrumental in driving team performance, ensuring service quality, and contributing to the organization's objectives through effective leadership and collaboration.,

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Backend Team Lead