824 Attrition Management Jobs - Page 21

About the Job Were changing the way people think about customer care, and we need your help! We are seeking a Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures. Additionally, the Team Lead will play a key role in fostering team growth through regular performance assessments, training initiatives, and personalized career development planning. As a Team Lead, You Will Oversee and support Customer Service and Technical Support Representatives (CSRs), while also handling chat interactions when required. Faci...

The candidate will be responsible for managing a team of 5-7 Relationship Managers (RMs) and providing guidance and mentorship to enhance customer engagement. Key responsibilities include customer portfolio management across various segments, reviewing RM portfolio performance, driving initiatives for book growth, cross-selling products, and improving customer experience. Collaboration with Branch Banking channels and CO is essential to identify growth opportunities and develop strategies aligning with organizational objectives. Key Responsibilities: - Manage and lead a team of 5-7 RMs to achieve organizational goals related to liability book growth, fee income, and portfolio quality metrics...

Hiresquad Resources is looking for a skilled Team Leader / Assistant Manager to join an International BPO specializing in the Banking Process . If you have a proven track record leading teams in an international BPO banking environment and excel at managing operational metrics, we encourage you to apply. Qualifications Experience: Must have experience as a Team Leader in an International BPO with Banking Process (Mandatory) . Must have worked in a Banking Process . Overall 3+ years in BPO / Contact Center domain is a must. Education: Only Graduates are eligible. Skills Communication: Excellent Communication Skills are essential. Team Handling: Proven experience in Team Handling , including m...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Handle a team of 30–35 associates in outbound BPO sales, prepare sales reports, dashboards, productivity trackers & conversion metrics, manage multi-channel B2C processes (calls, chats, emails), monitor shrinkage, attrition & team KPIs effectively

Kerala's leading builders requires HR manager for their Cochin office. Role & responsibilities The potential candidate will be responsible for overseeing and managing all aspects of human resources within the organization. This includes recruitment, employee relations, performance management, training and development, compliance with labor laws, and implementing HR strategies that align with organizational objectives. The ideal candidate should have a strong background in retail HR, exceptional communication skills, and a passion for employee engagement and development. Preferred candidate profile Bachelors degree in Human Resources, Business Administration, or a related field; Masters degre...

Company Brief: BLS International Services Ltd., established in 2005, is a global leader in visa, passport, consular, and citizen services, recognized as one of the top 2 firms in its field with over 19 years of experience. It boasts collaborations with over 46 client governments and operates across 64 countries, maintaining over 50,000 centers, supported by 60,000 employees. The company is acclaimed for its data security and service quality, processing over 220 million applications to date. It has received numerous accolades from prestigious publications and holds several quality and security certifications. Uniquely, BLS International is the only publicly traded entity in its sector, listed...

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance ,attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensu...

We have an urgent hiring for HRBP-Role for Noida Location. Roles and Responsibilities - Drive governance on critical human resource metrics such as retention, engagement. - Operate independently & ensure employee satisfaction & development of the team be leading training, mentoring, HR initiatives and best Practices. - Directly interact with the customer and you should have phenomenal Stakeholder Management skills - Lead the way in implementing change initiatives related to culture, performance, recognition and policies - HR programs related to manpower planning & recruitment, Vendor mgmt., BGV & Onboarding, leave and attendance mgmt. employee engagement, performance management, training & d...

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted on our career website. Key Responsibilities: Develop the business by building new business pipelines To provide expert HR support and advice, coach, support, and offer guidance to all stakeholders on applying HR policies and procedures in line with current legislation. Identify priorities from corporate and departmental plans, translate business requirements into effective HR practices, and deliver people solutions aligned to...

Responsibilities: * Manage team performance & productivity * Ensure customer satisfaction through CSAT monitoring * Oversee rostering & floor management * Lead by example with strong communication skills Provident fund Annual bonus

Bulk Hiring | Team Leads International Voice Process Location: Noida Mode: Work from Office Industry: BPO / Customer Service Work Type: Full-Time Experience Required: 1 to 6 years About the Company: We are a trusted recruitment partner for multiple international BPO brands across India. Currently, we are hiring experienced professionals to join as Team Leads for a premium International E-commerce Voice Process . This is a bulk requirement , and we are looking for immediate joiners. Key Responsibilities: Lead, manage, and mentor a team of customer service executives. Ensure adherence to performance metrics such as AHT, CSAT, Quality, and SLA. Conduct regular team huddles, performance reviews,...

Role & responsibilities Manage end to end employe life cycle Stakeholder management Employee connects Employee Engagement Share your CV to - kumarbaskar@pbpartners.com , southta@pbpartners.com

Role & responsibilities 1. Manage & motivate team of 200 operators & 10 TLs.. 2.Manage the Collection process for assigned campaign(s)/Portfolio(s) 3.Ensure operator are delivering individual campaign target, SLA & KPI 4.Maximize Productivity by increasing performance Coaching and Feedback, Bottom Quotile Management, Individual Target settings, Weekly and monthly review, Analyzing relevant reports, making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possi...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Job Title: Business HR Partner BPO Industry Location: Noida Experience Required: 2-5 Years Industry: BPO / ITES Functional Area: Human Resources Employment Type: Full Time, Permanent Education: Any Graduate in HR. Job Description: We are seeking a proactive and people-oriented Business HR Partner to support our fast-paced BPO operations. The ideal candidate will act as a strategic partner to the business, working closely with leadership to drive performance, enhance employee engagement, and support the overall people strategy. Key Responsibilities: Partner with operations leaders to understand business needs and design HR strategies accordingly. Manage end-to-end employee lifecycle: onboardi...

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance ,attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensu...

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance ,attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensu...

Role Description Actively engage in new business pursuits, propose strategies • Engage in critical hires and manpower planning needs and assist recruiting team in focused efforts, as appropriate • Provide guidance and coaching to management in the delivery of compensation programs like annual salary planning, incentive compensation nominations etc. • Facilitate talent management activities such as succession management, high potential identification, training and leadership development needs • Partner with assigned managers to create a culture that supports business growth or business rightsizing •Mitigate human capital related business risks and support compliance activities •Support busine...

> Operation delivery- 1) SLA management (including waiver for SLA misses) 2) No NC Audit findings - Inclusing closure of all risk gaps within timelines 3) Change Request management 4) Productivity at 100% 5) Billing accuracy and adherence to bench% for process> Process Excellence 1) Driven 15 ideas in the team each month> Governance 1) Complaints + Breaches + Operational Events oversight 2) Governance packs & MOMs - Accuracy of data and timeliness 3) Accuracy for the reports published & timeliness for all reporting> People 1) Variable Incentive Compensation - Incentive structure effectiveness 2) Adherence to the bell curve 3) review every quarter and updation every year4) Attrition managemen...

HR Business Partner Location: Hyderabad Full-Time Experience: 6 - 10 Years in HR Business Partnering & HR Operations About the Role We're looking for an experienced HR Business Partner to act as a strategic advisor and operational expert. In this dual role, you'll partner with business leaders to shape people strategies while ensuring smooth HR processes across the employee lifecycle. If you're passionate about driving performance, culture, and compliance in a fast-paced environment this role is for you. Key Responsibilities Strategic Partnership Collaborate with leaders to align HR strategy with business objectives. Lead performance management, talent development, and succession planning. U...

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Amit 8851792136/Neha 8287267407

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance ,attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensu...

Who were looking for A passionate and driven HR Manager who excels in Recruitment and Learning & Development someone who doesnt just fill positions, but builds strong teams, nurtures talent, and fuels our growing project demands. Key Responsibilities Talent Acquisition & Hiring Strategy: 1. Manage full recruitment lifecycle – sourcing, screening, scheduling, and onboarding 2. Drive hiring for technical, field, and support functions across multiple sites 3. Coordinate walk-ins, job fairs, and build a strong pipeline through referrals Learning & Development: 1. Design and deliver engaging training programs (technical, safety, behavioral) 2. Collaborate with project teams for site-specific lear...

Roles and responsibilities: Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Perf...