Posted:1 day ago|
Platform:
Work from Office
Full Time
Being a Team Leader, you will manage the day-to-day planning and operations of your team.
This includes making sure that each of your Teammates delivers on their Service LevelAgreement (SLA) and achieve their Key Performance Indicators (KPIs).
As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.
You must be adept at creating reports of your teams performance and documenting feedback
from your client. You must be able to effectively manage issues that might arise (including HRrelated ones); not to mention, being creative in terms of thinking of solutions; and acting as theliaison between management and your team.
Please Note - Candidate must have atleast 1 year of experience as a TL on papers in international process.
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