Posted:1 day ago|
Platform:
Work from Office
Full Time
Being a Team Leader, you will manage the day-to-day planning and operations of your team.
This includes making sure that each of your Teammates delivers on their Service LevelAgreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, youare in charge of managing the team and making sure everyone adheres to their schedules. Youmust be organized and be able to handle responsibility. A critical part of the role is to be able totrain and help in the development of your team, by conducting team huddles, coachingsessions, and recognizing weaknesses - so you can offer solutions to help them improve andgrow. Through that, your team will be able to deliver a superior customer experience - which isthe main thrust of your department.
You must be adept at creating reports of your teams performance and documenting feedback
from your client. You must be able to effectively manage issues that might arise (including HRrelated ones); not to mention, being creative in terms of thinking of solutions; and acting as theliaison between management and your team.
Please Note - Candidate must have atleast 1 year of experience as a TL on papers in international process.
Interested candidates can share their resume "rajal.garg@taskus.com" or call on 8141444230
Regards,
Rajal Garg
Taskus
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