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Team Leader || Navi Mumbai

2 - 7 years

5 - 7 Lacs

Navi Mumbai

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

International Process Attrition Control Team Coaching Bpo Operations KPI Team Leadership Shrinkage SLA Management Aht CSAT Attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. Candidate should have atleast 1 year of experience as a TL in international process with good communication skills. Interested candidate can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Regards, Rajal Garg

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