As a member aligned with the Customer Support vertical, you will play a crucial role in managing and resolving customers" queries, handling escalations and complaints from dissatisfied customers, and ensuring the best resolutions are provided. Your responsibilities will include closing faults and complaints within the specified SLAs. The ideal candidate for this position should excel in the email and chat process, possessing strong typing skills. In this role, you will be tasked with creating, delivering, or exchanging concise written documentation that conveys thoughts, opinions, or information to foster shared understanding and prompt action. It is essential to provide clear meaning to the audience through the use of correct grammar, sentence structure, punctuation, and style. Candidates with any graduate-level qualifications are welcome to apply for this opportunity.,

The candidate will be responsible for managing a team of 5-7 Relationship Managers (RMs) and providing guidance and mentorship to enhance customer engagement. Key responsibilities include customer portfolio management across various segments, reviewing RM portfolio performance, driving initiatives for book growth, cross-selling products, and improving customer experience. Collaboration with Branch Banking channels and CO is essential to identify growth opportunities and develop strategies aligning with organizational objectives. Key Responsibilities: - Manage and lead a team of 5-7 RMs to achieve organizational goals related to liability book growth, fee income, and portfolio quality metrics. - Guide and mentor RMs to ensure delivery of superior customer experience. - Supervise RMs to engage with the right set of customers and adhere to the defined operating rhythm cadence. - Conduct regular supervisory reviews as per defined cadence. - Conduct joint calls with RMs to enhance business conversions. - Address customer complaints and service issues promptly to ensure satisfactory closure within defined turnaround time. - Focus on portfolio quality through appropriate customer segment fitment, balance growth, cross-selling financial and non-financial products. - Encourage RMs to broaden customer relationship management by connecting with 100% of the mapped book. - Provide clear business objectives to the mapped RMs. - Monitor sales and service processes of RMs. - Take ownership of KRAs of Mapped RMs and Senior RMs across various customer segments. - Manage and minimize attrition in the mapped book of NTB and ETB customers. - Increase the liability book size of NTB and ETB customers mapped to reporting RMs. - Enhance customer profitability by capturing a larger share of the wallet. - Ensure accurate profiling of all customers. - Provide appropriate products and investment advisory services to customers through mapped RMs. - Ensure RMs are well-trained and equipped to handle customer requirements and service requests. - Recruit and train the relationship management team. - Ensure timely certifications for all mapped RMs. - Collaborate with Branch Heads, Cluster Heads, and Circle Business Managers to design action plans aligned with CO agendas and organizational goals. - Work closely with product teams to generate business from the mapped book of RMs. - Assist RMs in accelerating NTB acquisitions by building referrals and pipelines for new accounts.,

As an experienced candidate with 6 months to 2 years of relevant experience, you will be responsible for managing zoning activities to map household needs in villages and areas allocated. You will also conduct end-user checks post disbursal of loans to achieve monthly and annual group loan booking targets. It will be your responsibility to assess client needs, identify new revenue sources through cross-selling opportunities, and tailor solutions based on lifestyle, risk profiling, and requirements. Your role will involve contributing to the penetration of liabilities business in rural markets by generating leads, opening accounts, and meeting customer needs. You will be expected to achieve individual and branch sales goals through new business sales, referrals, and maintaining strong account relationships. Encouraging customers to adopt online banking practices and ensuring high collections efficiency will be crucial aspects of your job. You will need to ensure accurate documentation of loans and savings accounts, coordinate with operations officers for timely data entry, and maintain compliance with bank requirements. Conducting field audits, customer verifications, and staying updated on market intelligence to benchmark against competitors will be part of your responsibilities. Your insights will be valuable in recommending process changes to enhance service efficiency and quality across the branch network. Additionally, you will provide support for implementing livelihood advancement and community development initiatives. This role requires a proactive approach, attention to detail, and a commitment to driving positive change in the banking sector.,