Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in trivandrum
>
UST
>
Associate II - Cloud Infrastructure Services

Associate II - Cloud Infrastructure Services

UST

6 years

0 Lacs

trivandrum kerala india

Posted:1 day ago| Platform:

Apply

Skills Required

support .net service monitoring reporting governance analytics compliance server network security datadog aws correlation triage escalation troubleshooting reports itil management communication coordination certifications security+ power servicenow analysis data automate visual excel visualization metrics tracking risk audit checks evidence documentation drive sam

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

Job Role:

Globalscape Support Engineer

Job Location

: Any UST Office

Primary Skill

: Globalscape, .Net

About The Role

We are seeking skilled professionals to join Aptia’s Command Center and Service Excellence functions, responsible for ensuring uninterrupted IT service operations, proactive monitoring, reporting, and governance. The ideal candidates will bring hands-on experience in infrastructure monitoring, analytics, and compliance within a global IT environment.

Command Center Engineer

Key Responsibilities

Monitor and manage IT infrastructure (Cloud, Server, Network, Security) on a 24x7 basis.
Operate across NOC (Network Operations Center), SOC (Security Operations Center), and ROC (Recovery Operations Center) functions.
Use monitoring and observability tools such as Datadog, AWS CloudWatch, CloudTrail, GuardDuty, and related platforms.
Perform real-time incident detection, correlation, triage, and escalation as per defined SOPs.
Execute initial troubleshooting and coordinate with resolver teams to ensure quick resolution.
Maintain incident logs, reports, and ensure SLA adherence with minimal business disruption.
Support continuous improvement by identifying monitoring gaps and optimizing thresholds.

Required Skills & Experience

3–6 years of experience in IT Command Center / NOC / SOC operations.
Strong knowledge of infrastructure operations, ITIL processes, and incident management workflows.
Hands-on experience with cloud monitoring (AWS preferred) and security event monitoring tools.
Excellent communication and coordination skills across global teams.
Certifications like ITIL Foundation, AWS Cloud Practitioner, CompTIA Security+ are preferred.
Reporting & Analytics SME

Key Responsibilities

Develop and maintain Power BI and ServiceNow dashboards to track SLA, KPI, and service performance metrics.
Generate trend analysis reports, operational insights, and transition KPIs during knowledge transfer (KT) phases.
Collaborate with delivery leads and service managers to ensure data accuracy and visibility.
Automate recurring reports and support data-driven decision-making through visual analytics.

Required Skills & Experience

4–7 years of experience in data reporting and analytics within IT operations or service management.
Expertise in Power BI, ServiceNow Reporting, Excel (Advanced), and data visualization tools.
Strong understanding of ITIL metrics, SLA definitions, and performance tracking methodologies.
Excellent analytical thinking and ability to translate data into actionable insights.
Risk & Compliance SME

Key Responsibilities

Ensure IT services comply with organizational policies, regulatory standards, and audit frameworks.
Conduct risk assessments, compliance checks, and governance reporting across IT functions.
Maintain audit readiness and manage evidence documentation for internal/external audits.
Support compliance for frameworks like ISO 27001, SOX, GDPR, and ITIL process governance.
Drive HAM/SAM compliance, license governance, and risk mitigation initiatives.

Required Skills & Experience

6–10 years of experience in IT Risk Management, Compliance, or Governance roles.
Strong knowledge of ITIL, ISO 27001, SOX, GDPR, and enterprise risk frameworks.
Experience in policy documentation, audit coordination, and governance reporting.
Excellent stakeholder management and communication skills.
Certifications such as CISA, ISO 27001 Lead Auditor, or ITIL Expert are preferred.

Core Competencies

IT Infrastructure Monitoring
Incident & Problem Management
SLA / KPI Reporting
Risk & Compliance Management
Process Improvement & Governance
Stakeholder Coordination
Technical Support & Process Management

Skills

technical support,process management,Process Management

More Jobs at UST

Architect II - Technical SAP ABAP

Bengaluru

12 - 15 yrs

INR 0 - 0 Lacs

Lead I - SAP FICO with PS (Project Systems) and RAR

Bengaluru

5 - 7 yrs

INR 0 - 0 Lacs

Lead II - SAP ABAP

Bengaluru

7 - 9 yrs

INR 0 - 0 Lacs

Procurement

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Manual & Python Automation

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

UST

IT Services and IT Consulting

Aliso Viejo CA

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Associate II - Cloud Infrastructure Services

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Role Description

Job Role:

Job Location

Primary Skill

About The Role

Key Responsibilities

Required Skills & Experience

Key Responsibilities

Required Skills & Experience

Key Responsibilities

Required Skills & Experience

Core Competencies

Skills

More Jobs at UST