Associate Director, Tech Lead & Cultural Ambassador

Job Description

1 - Cultural Ambassador: Foster an inclusive environment that helps new team members understand and adapt to the company culture and values.
2 - Talent Acquisition and Onboarding: Design and implement recruitment strategies and onboarding programs to attract and integrate top talent. 3 - Develop Onboarding Programs: Implement comprehensive onboarding programs that facilitate the smooth integration of new hires into the technology team. 4 - Employee Engagement: Develop and implement initiatives to enhance employee growth and professional development. 5 - Performance Management: Oversee performance reviews and development programs to drive employee growth, productivity, and alignment with organizational goals. 6 - Mentorship and Training: Coach and mentor new talent, providing training and support to ensure they acquire the necessary skills and knowledge. 7 - Innovation Leadership: Encourage a culture of innovation within the team, promoting the exploration of new ideas and technologies. Supporting our GenAI initiatives. 8 - Architectural Oversight: Leverage architectural frameworks to design secure, scalable, and cost-effective solutions (FinOps) aligned with technical and business objectives. 9 - Service Delivery: Co-manage the EUA product backlog/ demand in collaboration with the IT Product Manager in USA 10 - Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including IT product teams, to understand their needs and expectations. 11 - Service Level Agreements (SLAs): Establish and manage SLAs to ensure the delivery center meets expectations for service quality and timeliness. 12 - Continuous Learning: Promote programs to keep the team updated on emerging technologies and industry trends. 13 - Change Management: Create and implement a change management strategy to guide the organization through transitions related to the establishment of the new delivery center. 14 - Process Standardization: Align engineering and operational processes with global (BlueSky) and IT strategies for consistency and efficiency. 15 - Cost Optimization: Identify opportunities for cost savings and efficiency improvements within the delivery center’s operations. 16 - Compliance: Ensure compliance with labor laws and HR best practices

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R4

Senior Product & Delivery Manager – Technology & Talent (Assoc. Dir)

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software , allowing us to tackle some of the world's greatest health threats.
• Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
• A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview:

• Foster an inclusive environment that helps new team members understand and adapt to company culture and values as a Cultural Ambassador.
• Design and implement recruitment strategies to attract top talent aligned with organizational goals.
• Develop and execute comprehensive onboarding programs to ensure smooth integration of new hires into the technology team.
• Lead employee engagement initiatives that promote professional growth and continuous development.
• Oversee performance management processes, including reviews and development plans, to drive productivity and alignment with business objectives.
• Coach and mentor new talent, providing training and support to build necessary skills and knowledge.
• Encourage a culture of innovation by promoting exploration of new ideas and technologies, including support for GenAI initiatives.
• Provide architectural oversight to design secure, scalable, and cost-effective solutions aligned with technical and business objectives (FinOps).
• Co-manage the EUA product backlog and demand in collaboration with the IT Product Manager in the USA.
• Build and maintain strong relationships with key stakeholders, including IT product teams, to understand and meet their needs.
• Establish and manage Service Level Agreements (SLAs) to ensure high-quality and timely service delivery.
• Lead change management and process standardization efforts to align with global (BlueSky) and IT strategies, ensuring operational efficiency and compliance with labor laws and HR best practices.

Key Responsibilities:

Product Strategy & Delivery

• Define and communicate the overall product vision and strategy, focusing on business outcomes, user experience, and value delivery.
• Develop and maintain the product roadmap and backlog, prioritizing features to maximize long-term sustainability.
• Drive release planning, go-to-market execution, and ongoing product support.
• Collaborate closely with Product Line Leads, IT teams, and stakeholders to implement enhancements and resolve technical issues.
• Monitor product performance metrics, adoption, retention, and total cost of ownership (TCO).
• Facilitate direct communication between delivery squads and customers to ensure alignment and responsiveness.

What should you have

• 10+ years of experience in IT, project, or product management roles.
• Proven ability to manage cross-functional teams and vendor resources in a large, global corporation.
• Experience overseeing strategic product management plans aligned with customer needs.
• Strong analytical and problem-solving skills with a track record of driving business initiatives.
• Excellent communication skills, capable of engaging diverse stakeholder groups effectively.
• Proficiency with Microsoft Office suite and relevant project/product management tools.

What we look for

• Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
  

Requisition ID:R360482