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Associate - Business Operations

Associate - Business Operations

GoKwik

3 years

0 Lacs

gurgaon haryana india

Posted:1 day ago| Platform:

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Skills Required

power optimization payments retention engagement ai scaling agility communication onboarding efficiency support outreach collaboration data analytics segmentation enablement design integration chat analysis analyze service resolve excel word collaborator collaborative drive

Work Mode

On-site

Job Type

Full Time

Job Description

About GoKwik

GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million), GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

At GoKwik, operational agility drives merchant success. As an Associate – Business Operations, you’ll play a central role in orchestrating high-impact communication and onboarding workflows that directly affect customer experience and business efficiency. From enabling WhatsApp-based support to building customer interaction databases and optimizing outreach campaigns, your work will empower internal teams and improve outcomes across the funnel—reducing drop-offs, streamlining operations, and enhancing merchant satisfaction at scale.

What You’ll Own

Customer Communication & Outreach – Lead and manage outbound communication programs aligned with evolving business priorities, ensuring collaboration across teams.
Data-Driven Execution – Work with analytics teams to build and maintain customer databases that support segmentation and personalized communication.
Campaign Enablement – Partner with operations teams to design scripts and workflows that power new outreach and support campaigns across channels like WhatsApp.
Onboarding & Tool Integration – Support the rollout of new tools and processes, particularly around chat-based platforms like WhatsApp for customer service.
Voice of Customer (VOC) Analysis – Regularly analyze customer interactions and VOC data to surface actionable insights and influence process improvements.
Cross-Functional Collaboration – Act as the operational bridge between customers and internal stakeholders, ensuring timely resolutions and smooth service delivery.

Who You Are

1–3 years of experience in business operations, customer engagement, or support enablement roles.
Strong experience in chat-based customer communication, especially WhatsApp-based solutions.
Proven ability to manage and resolve real-time customer interactions efficiently.
Excellent analytical skills, with experience interpreting VOC data and driving improvements.
Proficient in Microsoft Excel, Word, and PowerPoint.
Detail-oriented and process-driven with a bias for innovation.
Strong communicator and collaborator with exceptional organizational skills.

Why GoKwik

At GoKwik, business operations are a growth lever, not just a support function. Join a fast-moving, collaborative team where your operational rigor and communication expertise will drive real impact. Help shape customer journeys, implement innovative communication tools, and ensure our merchants deliver world-class experiences—at scale.

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Associate - Business Operations