Assistant Vice President, Wealth Operations Lead

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Assistant Vice President

In this role, you will be responsible for leading the business unit of 100-150 resources to its maximum potential. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports, and meeting defined quality, customer experience, and efficiency requirements. You will also lead & drive a transformation agenda for our clients.

Responsibilities

• Lead & Manage a team of 100-150 staff and be a point of contact for all process & risk related issues
• Be a First point of escalation for the team
• Be hands on with the process and should be able to lead & drive conversations with Client on process & risk related matters
• Plan proactively to manage change related to process , controls, transformation
• Responsible for period review & identifying risks proactively to establish a strong Risk and Controls environment
• Manage and Lead audits (internal and external) successfully
• Establish strong relationship with onshore counterparts and should be capable of handling Onshore Queries and Issues
• Build impactful customer relationships; improve Net Promoter Score. maintain an existing book of business, and drive revenue growth
• Proactively understand Clients’ business needs and propose appropriate solutions. Manage engagement staffing levels to deliver client expectations
• Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective
• Effectively engage with customers to understand and address customer pain points
• Provide direction and mentorship to the operations team for the delivery of goals (including SLAs, KPIs and KRAs), promote a learning culture and build a resilient team
• Collaborate with Training, Compliance, WFM and HR to drive common agenda across the team
• Conduct team meetings , 1-1’s and develop a strong team and leadership pipeline
• Monitor and track performance , Conduct appraisals and performance discussions with Managers and staff.

Minimum Qualifications

• Understanding of Wealth/ investment products and operations across US and Canada geography.
• SME & Proficient in either/some of the following
• Corporate Actions (Voluntary & Mandatory) in US (DTC/ FED, BNY etc)/EMEA (EUROCLEAR, Clearstream etc) markets
• Income accruals and payments for ADR/ P&I/ Maturities/ Bonds
• End to End NAV processing & Validation including Trades, Income, Expenses, Pricing , Distributions for Mutual Funds / Pension Funds/ Hedge Funds
• Excellent operating skills- People management, Client management, and managing basic hygiene operations. Understand operational losses and devise strategies to minimize it
• Sound knowledge of various digital technologies in the market- example RPA, AI, NLP, and ML- Having implemented one / few of these will be a plus
• Knowledge and experience of implementing lean six sigma framework/ projects to drive continuous performance improvement
• Ability to prioritize and manage effectively across many competing and concurrent tasks
• Ability to manage multiple geographies and understand the cultural nuances
• Ability to manage through indirect authority and matrixed organization structures.
• Strong negotiation, facilitation and influencing, and consensus-building skills
• Exceptional verbal and written communication and presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
• Ability to work with all levels of the organization
• The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities

Preferred qualifications

• Masters in Commerce , CA or MBA

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.