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Assistant Vice President - Program Management (Data Operations - Hyper Personalization)

0 years

4 - 9 Lacs

Gurgaon

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

management data personalization support recognition development learning governance stack service oracle unity mobile tokenization drive planning risk dashboard reporting budgeting tracking design technology security engagement leadership monitoring patch automation efficiency effectiveness compliance certifications crm siebel etl informatica server http sql java integration architecture ai ml communication coordination collaboration teamwork agility adaptability

Work Mode

On-site

Job Type

Part Time

Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

  • SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees.
  • Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees.
  • Dynamic, Inclusive and Diverse team culture
  • Gender Neutral Policy
  • Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
  • Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

The role is responsible for managing production support, data operations, and governance of the Hyper-Personalization stack to ensure seamless service delivery aligned with business objectives. This includes oversight of platforms like Oracle Unity, Responsys, Oracle Behavioral Intelligence, and Mobile SDK & Tokenization services.

Role Accountability

  • Lead mid to large-scale IT programs across the Hyper-Personalization tech stack with timely and high-quality delivery.
  • Act as the single point of contact for all IT initiatives related to Oracle Unity, Responsys, Oracle Behavioral Intelligence, and Mobile SDK & Tokenization platforms.
  • Understand card domain business processes to bridge the gap between business users and development partners.
  • Drive end-to-end program governance including planning, stakeholder alignment, risk mitigation, and dashboard reporting.
  • Own budgeting activities including board approvals, Capex/Opex planning, and program financial tracking.
  • Collaborate with product owners to design technology solutions and oversee implementation with vendor teams.
  • Ensure alignment to IT security, quality standards, and technology best practices across all projects.
  • Stay current with emerging technologies and apply relevant trends to enhance business-aligned solutions.
  • Conduct executive engagement reviews and present program status to senior leadership.
  • Ensure high availability (99%+) and service continuity for Oracle Unity, Oracle Behavioral Intelligence, and other assigned platforms.
  • Establish robust application monitoring, alerting, incident management, and reporting frameworks.
  • Implement structured patch management processes at OS, non-OS, and application levels.
  • Promote automation practices to reduce manual interventions and improve support efficiency.
  • Drive SLA adherence for production support and service request management.
  • Lead campaign execution by managing campaign calendars, tracking effectiveness, and optimizing performance.

Measures of Success

  • App Uptime – Platform availability tracking
  • Incident Volume – Number of issues logged.
  • SLA Compliance – Response and resolution adherence
  • Ops Automation – Redundancy elimination efforts
  • Channel Adoption – Campaign-driven engagement.
  • Campaign Impact – Effectiveness and ROI

Technical Skills / Experience / Certifications

  • CRM Expertise – Siebel, OBIEE, OPA
  • ETL Tools – Informatica, DAC, EIM
  • Server Tech – Oracle HTTP Server
  • Monitoring Stack – ELK, RUEI
  • Backend Skills – PL/SQL, Java
  • Integration Knowledge – EAI, OEM frameworks
  • Architecture Skills – CRM and enterprise tech
  • Tech Curiosity – Cloud, AI/ML learning
  • Domain Insight – Credit card BFSI

Competencies critical to the role

  • Communication Skills – Written and verbal clarity
  • Analytical Thinking – Data-driven problem solving
  • Project Leadership – Cross-platform delivery
  • Customer Focus – User-centered decisioning
  • Stakeholder Engagement – Business–IT coordination
  • Team Collaboration – Inclusive teamwork approach
  • Domain Leadership – Mar Tech solution expertise
  • Learning Agility – Trend awareness & adaptability

Qualification

B.E, B. Tech, MBA (Systems), MCA

Preferred Industry

Banking and Financial Services

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