Assistant Vice President

Role Summary

We are seeking a Senior ServiceNow Technical Architect & Multi-Project Delivery Leader with 14–17 years of IT experience, combining strategic leadership in multi-project ServiceNow program delivery with deep technical expertise in platform architecture and implementation. The ideal candidate will lead multiple concurrent ServiceNow projects end-to-end, ensuring architectural integrity, on-time delivery, and cross-team alignment, while also being a trusted advisor to business stakeholders. This role requires equal strength in people leadership, program governance, and technical direction.

Key Responsibilities

Multi-Project Delivery Leadership

• Own the delivery of multiple concurrent ServiceNow projects, ensuring scope, timelines, and quality metrics are consistently met.

• Lead project planning, resource allocation, and risk management across diverse portfolios (ITSM, ITOM, CMDB, HRSD, and custom applications).

• Coordinate cross-functional delivery teams, fostering collaboration between developers, architects, business analysts, and QA teams.

• Implement and maintain program governance frameworks, ensuring alignment with enterprise delivery standards and methodologies.

• Act as the primary escalation point for delivery issues, proactively resolving blockers and optimizing resource utilization.

ServiceNow Technical Architecture & Governance

• Define and own end-to-end technical architecture for all ServiceNow initiatives under management.

• Translate business requirements into scalable, performant, and secure solutions, with clear technical specifications and effort estimates.

• Establish and enforce development standards, best practices, and code quality controls across all active projects.

• Guide technical design for integrations, workflows, and platform automation, ensuring enterprise scalability.

Hands-On Technical Leadership

• Lead and mentor development teams in delivering high-velocity configuration, customization, and scripting within the ServiceNow platform.

• Conduct code reviews and architectural sign-offs for key deliverables.

• Drive integration development with third-party systems and APIs using IntegrationHub, REST/SOAP, and orchestration.

Stakeholder Engagement & Strategy

• Partner with senior business leaders to define the ServiceNow roadmap and prioritize high-value initiatives.

• Engage with enterprise architects to align ServiceNow delivery with broader IT and digital transformation strategies.

• Communicate complex technical solutions to non-technical stakeholders, influencing decision-making at senior levels.

Continuous Platform & Delivery Optimization

• Identify and implement process automation and efficiency improvements across the ServiceNow delivery pipeline.

• Monitor platform performance across projects, applying proactive tuning and optimization measures.

• Evaluate and integrate new ServiceNow features, AI/ML capabilities, and industry innovations into delivery programs.

Preferred Experience & Skills

• 14–17 years of IT experience, with 10+ years in enterprise platform delivery and 8+ years on ServiceNow.

• Proven track record of leading multi-project delivery portfolios in enterprise environments.

• Strong architectural expertise across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, CMDB).

• Hands-on expertise in scripting (JavaScript, Glide APIs), UI customization, Flow Designer, and IntegrationHub.

• Experience in program governance, delivery risk management, and cross-team leadership.

• Exposure to AI-enabled ServiceNow capabilities (Predictive Intelligence, Virtual Agent, Process Optimization).

• Excellent leadership, stakeholder management, and communication skills.

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