Assistant Vice President

Role Overview

The AVP – Operations will lead end-to-end operations across a cluster of cities / large regional portfolio for Awfis Space Solutions Ltd. This role is responsible for driving operational excellence, customer experience, revenue enablement, and people leadership across multiple centers at scale. The incumbent will act as a strategic partner to business, sales, and central teams, ensuring SOP adherence, cost optimization, and sustainable growth while strengthening the Awfis community and culture.

Key Responsibilities

1. Operational Excellence & Governance

•Own operations across multiple cities / large portfolios, ensuring 100% adherence to Awfis SOPs, policies, and compliance standards.

•Drive process standardization, audits, and continuous improvement initiatives to enhance efficiency and service quality.

•Ensure best-in-class standards for health, safety, hygiene, cleanliness, and security across all centers.

•Oversee pre-opening, stabilization, and steady-state operations of new centers as per defined guidelines.

2. Customer Experience & Retention

•Champion a customer-first mindset, ensuring consistently superior member experiences across all locations.

• Track and improve customer satisfaction metrics, reduce churn, and proactively address escalations.

•Partner with central CX and product teams to translate customer insights into operational enhancements.

3. People Leadership & Capability Building

•Lead, mentor, and develop Cluster Managers, Area Managers, and Community Leadership teams.

•Drive talent planning, hiring, onboarding, performance management, and succession planning.

•Build a high-performance culture focused on ownership, collaboration, and continuous learning.

4. Revenue Enablement & Cost Management

•Enable revenue growth by supporting alliances, partnerships, and upsell/cross-sell opportunities in collaboration with Sales and BD teams.

•Own regional P&L hygiene, including cost controls, vendor optimization, and productivity improvements.

•Monitor center-level and regional financial performance to ensure profitability and scalability.

5. Community Building & Brand Representation

•Strengthen the Awfis community by driving engagement initiatives, member events, and knowledge-sharing forums.

•Act as a senior brand ambassador for Awfis with enterprise clients, partners, and external stakeholders.

•Ensure consistent cultural adoption of Awfis values across all teams and centers.

6. Strategic Planning & Cross-Functional Collaboration

•Translate business strategy into operational execution at scale.

•Collaborate closely with Sales, Real Estate, Design, Projects, Finance, HR, and Central Operations teams.

•Provide data-driven insights and periodic reviews to leadership on operational performance, risks, and opportunities.

Team Onboarding & Readiness

•Structured induction into Awfis business model, SOPs, and operational playbooks.

•Planned exposure across all Operations sub-functions to build holistic understanding.

•Deep immersion into pre-opening, scale-up, and stabilization frameworks.

Ideal Candidate Profile

•Leadership: Senior operations leader with strong people, stakeholder, and change management capabilities.

•Customer Orientation: Proven track record of delivering exceptional customer experiences at scale.

•Business Acumen: Strong understanding of P&L, cost management, and revenue enablement.

•Execution Excellence: Deep belief in process discipline, governance, and operational rigor.

•Communication: Excellent verbal, written, and presentation skills.

•Growth Mindset: Curious, adaptive, and driven to continuously upgrade skills and knowledge.

Eligibility Criteria

•Experience: 10–12+ years of overall experience, with at least 2 years of stability in one organization.

•Leadership Exposure: Prior experience as Cluster Manager / Area Manager / Regional Operations Head handling multi-center or city-wide operations.

•Revenue Scale: Managed annual revenue of INR 75+ million or equivalent portfolio size.

•Education: Graduate in any discipline; MBA preferred.

•Skills: Strong proficiency in MS Office; ability to analyze data and present insights.

•Language: Proficiency in local language(s) preferred.

•Community Orientation: Prior involvement in community initiatives or engagement-led environments is a plus.