Assistant Manager

Job Title: Assistant Manager – Inside Sales (SME)

Department: Yatra for Business

Location: Gurugram

Reports To: Manager – SME

About the Department

• Yatra for Business is the corporate travel arm of Yatra.com, offering a comprehensive self-booking platform (SaaS solution) integrated with Yatra’s extensive travel supply and operations support. The Inside Sales team drives lead engagement, funnel management, and client activations across multiple lead sources, supported by strong product, tech, and operations capabilities.

Role Overview

• The Assistant Manager – Inside Sales will lead a team of sales executives responsible for converting inbound leads into active corporate accounts. The role requires a blend of sales leadership, data-driven decision-making, and process ownership. The incumbent will also handle key operational escalations and play a pivotal role in improving funnel performance and team productivity.

Key Responsibilities

Sales Funnel & Lead Management

Oversee end-to-end lead funnel from introduction to activation.

Ensure effective calling strategy, timely follow-ups, and lead conversions.

Drive funnel hygiene and conversion efficiency across lead sources.

Team Management

Conduct regular reviews, huddles, and coaching sessions to ensure adherence and productivity

Data Analysis & Insights

Monitor and track performance through CRM dashboards and reports.

Operations & Escalation Management

Manage large corporate accounts initially and mentor team members to take ownership.

Process & Performance Enhancement

Recommend and implement process improvements to enhance funnel efficiency.

Candidate Profile

2–3 years of experience in team management within inside sales or telecalling environments.

Strong analytical ability with proficiency in Excel and CRM-based reporting.

Excellent communication, leadership, and problem-solving skills.

High sense of ownership, resilience under pressure, and a goal-driven mindset.

Perks & Benefits

Exposure to cross-functional collaboration with Business, Tech, and Product teams.

Comprehensive health insurance coverage.

Stable work environment with opportunities for professional growth.