ODeX India Solutions Pvt. Ltd Job Description Division/Department: US Support (Voice & Email) Location: Mumbai Job Title: Executive / Sr. Executive Experience: 06 months to 1 year Education: Any Graduate General Description A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Work Experience Requirements Skills: Should be good in communication skills Candidate should be smart and with a pleasing voice as this is a customer support profile US process experience is mandatory Roles and Responsibilities: Attending inbound calls from customers on the support numbers. Maintain quality parameters and provide accurate information related to the query asked by customer. Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Replying to emails received from the customers
The Assistant Manager position at ODeX India Solutions Pvt. Ltd is a key role within the Business Development & Sales division. Reporting to the Associate VP of Business Development & Sales, the Assistant Manager will be based in Chennai with a minimum of 3 years of experience and a Graduate/MBA education background. Fluency in English, Hindi, Kannada, Telugu, or Tamil is required. The ideal candidate will possess a range of functional and technical competencies including problem-solving, planning, adaptability, upselling, sales prediction, and analytical skills. In addition, essential behavioral competencies such as emotional intelligence, negotiation, communication, and sales techniques are also required. Responsibilities of the Assistant Manager include delivering product knowledge to stakeholders, building and maintaining business relationships, generating new product ideas, and developing relationships with trade and business associations. The role also involves product planning and execution, data management, revenue generation, and ensuring customer satisfaction goals are met. The successful candidate will be detail-oriented, with the ability to present business and technical issues clearly in various formats. Experience in logistics workforce management is a plus. The Assistant Manager will be responsible for maintaining project/implementation plans, giving demonstrations and presentations, and initiating new modules while expanding existing ones. Overall, the Assistant Manager at ODeX India Solutions Pvt. Ltd will play a crucial role in driving sustainable financial growth through sales expansion and client relationship management.,
Company Description ODeX is a unique online platform focused on simplifying shipping documentation exchange by connecting all stakeholders in the shipping industry. Our advanced technology ensures quick and efficient transactions, complemented by outstanding service. Driven by a shared vision, our dedicated team is committed to building a strong, innovative community platform to support the evolving needs of the shipping industry. Role Description This is a full-time on-site role for a Subject Matter Expert located in Mumbai. The Subject Matter Expert will be responsible for providing expert knowledge in their specialized field, offering guidance and support to the team, and ensuring the precision and accuracy of documentation. They will liaise with stakeholders, share insights for process improvement, and assist in the development of educational materials and training sessions. Qualifications Expert knowledge in the shipping industry and shipping documentation Proficiency in advanced technology and online platforms Strong communication and interpersonal skills Ability to conduct training sessions and develop educational materials Excellent analytical and problem-solving skills Ability to collaborate effectively with a diverse team Bachelor's degree in Maritime Studies, Logistics, or a related field is preferred Prior experience in a similar role within the shipping industry is a plus Strong attention to detail and ability to ensure accuracy in documentation
About ODeX – Founded in 2015, ODeX stands for Online Documents Exchange. It is India’s first Digital Platform for Online Documents Exchange & convenience for making the Payments for Ocean Shipping Industry & EXIM trade. While the company’s core operations are based in India, we have international operations or partnerships, which typically involves global supply chains, international freight services, and cross-border trade. With completion of six years, ODeX is now widely recognized particularly by Shipping Lines, Freight Forwarders, Custom Brokers, Exporters & Importers. Job Title: Business Analyst Location: Vikhroli, Mumbai Experience: 2 to 4 Years Education: Graduate / MBA General Description - • The candidate should be presentable with good communication skills, both written and spoken. • Able to handle work independently and work under pressure. • He / She should also have good knowledge of Microsoft Office. Exposure to the shipping industry would be preferred. • The role involves 70 to 80 % travel within Mumbai • Ready to travel to client locations. • Candidates must generate leads. It is a target-oriented role. Job Description - 1. Revenue Generation • Generate revenue to ODeX by cross-selling or up selling other modules to Shipping Lines, NVOCC’s and Container Freight Stations. • Suggest process changes or enhancements to beneficiaries through customizations on ODeX modules or through new requirements with commercial. • Connect with new Shipping Lines, NVOCC’s and Container Freight Stations and onboard them to use ODeX modules with revenue opportunities. 2. Communication Skills • Should be able to understand and communicate clearly with the client. • Set clear expectations and timelines with the client on a timely basis. • Prepare business requirement documents covering the entire requirements as per client expectations to avoid any disputes. • Explain process requirements to the internal product team as expected by client. 3. MS Office Skills • Should be well versed with MS Office applications i.e. MS Word, MS Excel and MS PowerPoint. • Should be able to maintain data and publish reports for implementation and expansion purposes. • Good working knowledge of MS PowerPoint to prepare presentations or write BRD (Business Requirement Documents) • Maintain and store documents communicated with the clients with approvals and sanctions both internal and external. 4. Analytical Skills • Prepare reports for analysis purposes for projects implemented and identify avenues for expansion. • Involve in executing user acceptance tests of requirements raised by clients. • Initiate impact analysis on existing ODeX solutions in case of any new requirements or change requests received from the clients • Maintain a publish trackers of projects managed by self with clear timelines and status. • Maintain reports on new product release based on its criticality and priority from revenue perspective. 5. Relationship Management • Regular meetings with clients to maintain a good rapport. • Manage escalations received at first level and to avoid further escalations to next level. • Be updated through the existing clients on the changes occurring in the shipping domain. • Keep the clients updated on a regular basis on the project timelines to avoid any disputes and to maintain customer satisfaction. • Suggest process enhancements or process changes.