ODeX India Solutions Pvt. Ltd Job Description Division/Department: US Support (Voice & Email) Location: Mumbai Job Title: Executive / Sr. Executive Experience: 06 months to 1 year Education: Any Graduate General Description A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Work Experience Requirements Skills: Should be good in communication skills Candidate should be smart and with a pleasing voice as this is a customer support profile US process experience is mandatory Roles and Responsibilities: Attending inbound calls from customers on the support numbers. Maintain quality parameters and provide accurate information related to the query asked by customer. Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Replying to emails received from the customers
The Assistant Manager position at ODeX India Solutions Pvt. Ltd is a key role within the Business Development & Sales division. Reporting to the Associate VP of Business Development & Sales, the Assistant Manager will be based in Chennai with a minimum of 3 years of experience and a Graduate/MBA education background. Fluency in English, Hindi, Kannada, Telugu, or Tamil is required. The ideal candidate will possess a range of functional and technical competencies including problem-solving, planning, adaptability, upselling, sales prediction, and analytical skills. In addition, essential behavioral competencies such as emotional intelligence, negotiation, communication, and sales techniques are also required. Responsibilities of the Assistant Manager include delivering product knowledge to stakeholders, building and maintaining business relationships, generating new product ideas, and developing relationships with trade and business associations. The role also involves product planning and execution, data management, revenue generation, and ensuring customer satisfaction goals are met. The successful candidate will be detail-oriented, with the ability to present business and technical issues clearly in various formats. Experience in logistics workforce management is a plus. The Assistant Manager will be responsible for maintaining project/implementation plans, giving demonstrations and presentations, and initiating new modules while expanding existing ones. Overall, the Assistant Manager at ODeX India Solutions Pvt. Ltd will play a crucial role in driving sustainable financial growth through sales expansion and client relationship management.,
Company Description ODeX is a unique online platform focused on simplifying shipping documentation exchange by connecting all stakeholders in the shipping industry. Our advanced technology ensures quick and efficient transactions, complemented by outstanding service. Driven by a shared vision, our dedicated team is committed to building a strong, innovative community platform to support the evolving needs of the shipping industry. Role Description This is a full-time on-site role for a Subject Matter Expert located in Mumbai. The Subject Matter Expert will be responsible for providing expert knowledge in their specialized field, offering guidance and support to the team, and ensuring the precision and accuracy of documentation. They will liaise with stakeholders, share insights for process improvement, and assist in the development of educational materials and training sessions. Qualifications Expert knowledge in the shipping industry and shipping documentation Proficiency in advanced technology and online platforms Strong communication and interpersonal skills Ability to conduct training sessions and develop educational materials Excellent analytical and problem-solving skills Ability to collaborate effectively with a diverse team Bachelor's degree in Maritime Studies, Logistics, or a related field is preferred Prior experience in a similar role within the shipping industry is a plus Strong attention to detail and ability to ensure accuracy in documentation
About ODeX – Founded in 2015, ODeX stands for Online Documents Exchange. It is India’s first Digital Platform for Online Documents Exchange & convenience for making the Payments for Ocean Shipping Industry & EXIM trade. While the company’s core operations are based in India, we have international operations or partnerships, which typically involves global supply chains, international freight services, and cross-border trade. With completion of six years, ODeX is now widely recognized particularly by Shipping Lines, Freight Forwarders, Custom Brokers, Exporters & Importers. Job Title: Business Analyst Location: Vikhroli, Mumbai Experience: 2 to 4 Years Education: Graduate / MBA General Description - • The candidate should be presentable with good communication skills, both written and spoken. • Able to handle work independently and work under pressure. • He / She should also have good knowledge of Microsoft Office. Exposure to the shipping industry would be preferred. • The role involves 70 to 80 % travel within Mumbai • Ready to travel to client locations. • Candidates must generate leads. It is a target-oriented role. Job Description - 1. Revenue Generation • Generate revenue to ODeX by cross-selling or up selling other modules to Shipping Lines, NVOCC’s and Container Freight Stations. • Suggest process changes or enhancements to beneficiaries through customizations on ODeX modules or through new requirements with commercial. • Connect with new Shipping Lines, NVOCC’s and Container Freight Stations and onboard them to use ODeX modules with revenue opportunities. 2. Communication Skills • Should be able to understand and communicate clearly with the client. • Set clear expectations and timelines with the client on a timely basis. • Prepare business requirement documents covering the entire requirements as per client expectations to avoid any disputes. • Explain process requirements to the internal product team as expected by client. 3. MS Office Skills • Should be well versed with MS Office applications i.e. MS Word, MS Excel and MS PowerPoint. • Should be able to maintain data and publish reports for implementation and expansion purposes. • Good working knowledge of MS PowerPoint to prepare presentations or write BRD (Business Requirement Documents) • Maintain and store documents communicated with the clients with approvals and sanctions both internal and external. 4. Analytical Skills • Prepare reports for analysis purposes for projects implemented and identify avenues for expansion. • Involve in executing user acceptance tests of requirements raised by clients. • Initiate impact analysis on existing ODeX solutions in case of any new requirements or change requests received from the clients • Maintain a publish trackers of projects managed by self with clear timelines and status. • Maintain reports on new product release based on its criticality and priority from revenue perspective. 5. Relationship Management • Regular meetings with clients to maintain a good rapport. • Manage escalations received at first level and to avoid further escalations to next level. • Be updated through the existing clients on the changes occurring in the shipping domain. • Keep the clients updated on a regular basis on the project timelines to avoid any disputes and to maintain customer satisfaction. • Suggest process enhancements or process changes.
As a Branch Manager at ODeX India Solutions Pvt. Ltd in Gandhidham, your role is crucial in expanding the clientele and driving sustainable financial growth through effective sales strategies and strong client relationships. Your responsibilities include: - Delivering product knowledge and benefits to stakeholders to accelerate sales volume. - Building and maintaining business relationships with every client. - Generating new product ideas and enhancements. - Developing and maintaining professional relationships with top and middle management of trade and business associations. - Involving in product planning and execution throughout the product lifecycle. - Following analytics, systems, and data management capabilities to ensure revenue and customer satisfaction goals are met. - Assimilating qualitative information to enhance the product and customer service. - Being the voice of the user and passionate about adding value to user experience. - Defining and iterating the product, solving problems, and managing scope to enhance product value. - Logistics workforce management experience would be a plus. - Maintaining project/implementation plans from start to end. - Giving demonstrations and presentations to liners of new modules. - Initiating new modules and expanding the locations of existing modules for liners. Your qualifications for this role include: - 5-7 years of experience in business development and sales. - Graduation or MBA degree. - Very hands-on with a keen eye for detail and ability to present business and technical issues clearly. - Strong communication skills in verbal, written, and presentation formats. ODeX India Solutions Pvt. Ltd aims to provide a dynamic work environment where you can contribute to the growth of the company while enhancing your skills and experiences in the logistics industry.,
Company Description ODeX is an innovative online platform facilitating Shipping Documentation Exchange, bringing together all stakeholders in the shipping industry. With a focus on simplifying documentation processes, we utilize advanced technology to deliver fast and efficient transactions. Our goal is to create a strong, collaborative, and forward-thinking community for the shipping industry. ODeX is powered by a passionate team striving to redefine global shipping documentation standards. Role Description This is a full-time, on-site Subject Matter Expert role based in Mumbai. The Subject Matter Expert will provide specialized knowledge and solutions for shipping documentation processes, assist in improving platform features, and collaborate with clients and internal teams to address industry-specific challenges. Responsibilities will include conducting workflow analysis, offering expert advice, and ensuring best practices in the shipping domain are implemented. The individual will serve as the key point of contact for knowledge transfer and training within the organization. Qualifications Expertise in shipping documentation processes and workflow analysis Problem-solving skills for providing domain-specific solutions and improvements Strong communication, training, and presentation skills Collaboration and team coordination experience Proficient in using shipping platforms or related technologies Ability to stay updated on industry trends and regulatory requirements Bachelor's degree in Supply Chain Management, Logistics, Maritime Studies, or related field Prior experience in the shipping industry is highly preferred
ODeX India Solutions Pvt. Ltd Job Description Job Title: Assistant Manager Reporting to : Associate VP – Business Development & Sales Division/Department: Business Development & Sales Location: Vikhroli, Mumbai Experience: 2- 3 years Education: Graduate / MBA Language: English, Hindi Functional / Technical Competencies: Problem-solving Planning Adaptability Upselling Sales prediction Analytical skills Behavioural Competencies: Emotional intelligence Negotiation Communication Sales techniques General Description We are looking for an ambitious and energetic person to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients. Candidates from Freight forwarding and EXIM or SaaS sales (relevant to our industry) background is preferred. This role also would act like a sales support role. Sales support - The role is a farming role similar to KAM with additional responsibilities of liaisoning between internal external teams, scheduling appointments, extended sales, Inside sales. Female candidate preferred. Job Responsibilities:- To deliver the product knowledge and benefits to the stakeholders & promote continuous product usage, to accelerate the sales volume. To build and maintain the business relationship with every client Generate new product ideas, enhancements to existing product. Develop and maintain professional relationship with top management and middle management of trade and business associations To involve in Product planning and execution throughout the product lifecycle, including gathering and prioritizing product and stakeholders’ requirements Follow analytics, systems and data management capabilities, including metrics and reports. Hands-on experience and keen eye for detail with ability to present business and technical issues, ideas, and recommendations clearly in verbal, written and presentation formats To ensure revenue and customer satisfaction goals are met. Assimilate qualitative information (feedback from clients, research reports, market trends and statistics) and capitalize that information to better the product and customer service. To be voice of the user and must be passionate about adding value to user experience. Defining and iterating the product, solving problems as they pop up and closely managing scope to enhance the product value. Having worked in the Logistics workforce management field would be a plus. Maintain the project /implementation plan from start to end Give demonstrations and presentations to the liners of new modules Initiate new modules and expand the locations of existing modules of the liners
ODeX India Solutions Pvt. Ltd Job Description Job Title: Manager / Senior Manager – Sales & BD Reporting to : Associate VP – Business Development & Sales Division/Department: Business Development & Sales Location: Delhi Experience: 6-10yrs Education: Graduate / MBA Language: English, Hindi Functional / Technical Competencies: Problem-solving Planning Adaptability Upselling Sales prediction Analytical skills Behavioural Competencies: Emotional intelligence Negotiation Communication Sales techniques General Description We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients. Candidates from Freight forwarding and EXIM or SaaS sales (relevant to our industry) background are preferred. Job Responsibilities:- To deliver the product knowledge and benefits to the stakeholders & promote continuous product usage, to accelerate the sales volume. To build and maintain the business relationship with every client Generate new product ideas, enhancements to existing product. Develop and maintain professional relationship with top management and middle management of trade and business associations To involve in Product planning and execution throughout the product lifecycle, including gathering and prioritizing product and stakeholders’ requirements Follow analytics, systems and data management capabilities, including metrics and reports. Hands-on experience and keen eye for detail with ability to present business and technical issues, ideas, and recommendations clearly in verbal, written and presentation formats To ensure revenue and customer satisfaction goals are met. Assimilate qualitative information (feedback from clients, research reports, market trends and statistics) and capitalize that information to better the product and customer service. To be voice of the user and must be passionate about adding value to user experience. Defining and iterating the product, solving problems as they pop up and closely managing scope to enhance the product value. Having worked in the Logistics workforce management field would be a plus. Maintain the project /implementation plan from start to end Give demonstrations and presentations to the liners of new modules Initiate new modules and expand the locations of existing modules of the liners
We are urgently looking for a candidate for the Sales role at our Dubai office . Please find the job description below and share relevant CVs at the earliest. Languages: Fluent in English and Malayalam(Must) Compensation: Approx. AED 3,000 – AED 4,000 per month. Job Purpose / Summary: The employee will be responsible for driving the adoption of ODeX solutions by engaging with freight forwarders and shipping lines for MPCI. The role also involves meeting NVOCCs and Shipping Lines (SL) to promote and support ODeX products. Key Responsibilities: Conduct daily meetings with Freight Forwarders, Shipping Lines, and NVOCCs to increase adoption of MPCI and ODeX solutions. Identify and generate leads to support business development for UAE MPCI solutions. Promote ODeX products among NVOCCs and Shipping Lines. Maintain consistent communication and follow-up with both prospective and existing clients. Share customer feedback and market insights with the management team. Required Qualifications: Fresh graduate (any discipline) with strong communication and interpersonal skills. Interest in sales, customer engagement, and logistics technology is preferred. If you interested please do share your updated resume on jobs@odexglobal.com
As a candidate for this role, you should possess the following qualities and skills: - Presentable with good communication skills, both written and spoken. - Ability to work independently and under pressure. - Good knowledge of Microsoft Office, with exposure to the shipping industry being preferred. - Willingness to travel within Mumbai for 70 to 80% of the role. - Preparedness to travel to client locations. - Capability to generate leads as it is a target-oriented role. Qualifications desired for this position include: - Tier2 MBA candidates with the following competencies: - Interpersonal communication - Communication skills - Leadership - Emotional intelligence - Problem-solving - Relationship building and networking - Strategic thinking Additionally, behavioral competencies such as communication, empathy, conflict resolution, analytical reasoning, decision-making ability, and negotiation skills are essential for this role. Please note that the job location for this position is in Mumbai.,