ODeX

ODeX India Solutions Pvt. Ltd Job Description Division/Department: US Support (Voice & Email) Location: Mumbai Job Title: Executive / Sr. Executive Experience: 06 months to 1 year Education: Any Graduate General Description A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Work Experience Requirements Skills: Should be good in communication skills Candidate should be smart and with a pleasing voice as this is a customer support profile US process experience is mandatory Roles and Responsibilities: Attending inbound calls from customers on the support numbers. Maintain quality parameters and provide accurate information related to the query asked by customer. Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Replying to emails received from the customers