Business Analyst

About ODeX –

Founded in 2015, ODeX stands for Online Documents Exchange. It is India’s first Digital Platform for Online

Documents Exchange & convenience for making the Payments for Ocean Shipping Industry & EXIM trade. While the company’s core operations are based in India, we have international operations or partnerships, which typically involves global supply chains, international freight services, and cross-border trade. With completion of six years,

ODeX is now widely recognized particularly by Shipping Lines, Freight Forwarders, Custom Brokers, Exporters & Importers.

Job Title: Business Analyst

Location: Vikhroli, Mumbai

Experience: 2 to 4 Years

Education: Graduate / MBA

General Description -

• The candidate should be presentable with good communication skills, both written and spoken.

• Able to handle work independently and work under pressure.

• He / She should also have good knowledge of Microsoft Office. Exposure to the shipping industry would be preferred.

• The role involves 70 to 80 % travel within Mumbai

• Ready to travel to client locations.

• Candidates must generate leads. It is a target-oriented role.

1. Revenue Generation

• Generate revenue to ODeX by cross-selling or up selling other modules to Shipping Lines, NVOCC’s and

Container Freight Stations.

• Suggest process changes or enhancements to beneficiaries through customizations on ODeX modules or

through new requirements with commercial.

• Connect with new Shipping Lines, NVOCC’s and Container Freight Stations and onboard them to use ODeX modules with revenue opportunities.

2. Communication Skills

• Should be able to understand and communicate clearly with the client.

• Set clear expectations and timelines with the client on a timely basis.

• Prepare business requirement documents covering the entire requirements as per client expectations to avoid any disputes.

• Explain process requirements to the internal product team as expected by client.

3. MS Office Skills

• Should be well versed with MS Office applications i.e. MS Word, MS Excel and MS PowerPoint.

• Should be able to maintain data and publish reports for implementation and expansion purposes.

• Good working knowledge of MS PowerPoint to prepare presentations or write BRD (Business Requirement Documents)

• Maintain and store documents communicated with the clients with approvals and sanctions both internal and external.

4. Analytical Skills

• Prepare reports for analysis purposes for projects implemented and identify avenues for expansion.

• Involve in executing user acceptance tests of requirements raised by clients.

• Initiate impact analysis on existing ODeX solutions in case of any new requirements or change requests

received from the clients

• Maintain a publish trackers of projects managed by self with clear timelines and status.

• Maintain reports on new product release based on its criticality and priority from revenue perspective.

5. Relationship Management

• Regular meetings with clients to maintain a good rapport.

• Manage escalations received at first level and to avoid further escalations to next level.

• Be updated through the existing clients on the changes occurring in the shipping domain.

• Keep the clients updated on a regular basis on the project timelines to avoid any disputes and to maintain customer satisfaction.

• Suggest process enhancements or process changes.