Assistant Manager - Media Enabled Services

About The Company

Job Summary

Key Responsibilities

• MCR Operations Management:
• Supervise the daily operations of the Master Control Room, ensuring accurate and timely playout of content.
• Coordinate with technical teams to maintain and optimize playout systems, including automation and server-based technologies.
• Oversee the execution of live broadcasts, including switching between sources, inserting commercials, and managing live feeds.
• Coordinate with Broadcasters/ Production houses for the content and Live production.
• Ensure live bridge/calls for pre/post live shows with production/broadcast customers.
• Ensure to provide As-runs on daily basis to the customers as per their requirement.
• Team Leadership:
• Lead and manage the MCR team, including scheduling shifts, providing training, and ensuring adherence to best practices.
• Conduct performance evaluations, offer constructive feedback, and support professional development for team members.
• Foster a collaborative environment and ensure effective communication within the team and with other departments.
• Technical Oversight:
• Knowledge of Broadcast technology including Playout, IP Networking, Contribution and Video/Audio Encoding.
• Monitor the performance of MCR equipment, performing routine checks and addressing any technical issues that arise.
• Troubleshoot and resolve complex technical problems, coordinating with engineering and support teams as necessary.
• Implement and enforce maintenance schedules and procedures to ensure the reliability of broadcast systems.
• Workflow Optimization:
• Develop and implement procedures and protocols to enhance the efficiency and reliability of MCR operations.
• Review and refine operational workflows, incorporating automation and other technologies to streamline processes.
• Ensure that all content meets broadcast quality standards and complies with regulatory requirements.
• Emergency Response and Contingency Planning:
• Act as the primary point of contact for resolving MCR-related emergencies and technical failures.
• Develop and maintain contingency plans to address potential broadcast disruptions or system failures.
• Compliance and Quality Assurance:
• Ensure that all broadcasts adhere to legal, regulatory, and company standards for content delivery.
• Conduct regular quality checks and audits to maintain broadcast integrity and address any discrepancies.
• Reporting and Documentation:
• Promptly report any deviations in playout operations to the management and the customer with transparency.
• Maintain accurate records of MCR activities, including incident reports, equipment performance, and operational metrics.
• Prepare and present reports on operational performance, issues, and improvements to senior management.
• Collaboration and Coordination:
• Work closely with other departments, including Programming, Production, and Engineering, to ensure smooth operations and timely content delivery.
• Coordinate with external vendors and partners as needed to support MCR operations and resolve technical issues.
  

Qualifications

• Education: B.E/B-Tech Engineering / Science Graduate, Technical Graduate (Electronics and IT preferred)
• Experience:
• Minimum of 5-15 years of experience in broadcast operations, including at least 2-3 years in a supervisory or managerial role.
• Additionally experience with cloud computing platforms such as AWS or similar.
• Experience using monitoring tools such as Dataminer, Grafana or similar.
• Technical Skills: Expertise in MCR and playout systems, including automation software, video/audio codecs, and signal flow. Proficiency in troubleshooting complex technical issues.
• Leadership: Strong leadership and team management skills, with experience in training and mentoring staff.
• Communication: Excellent verbal and written communication skills, with the ability to effectively interact with team members, other departments, and external partners.
• Problem-Solving: Demonstrated ability to handle high-pressure situations, troubleshoot technical issues, and implement effective solutions.
  

Preferred Qualifications

• Advanced certifications in broadcast technology or management.
• Experience with cutting-edge playout technologies and systems integration.
• Knowledge of emerging trends and technologies in broadcasting.
  

Working Conditions

• The role may require working irregular hours, including nights, weekends, and holidays.
• The position is typically office-based with on-site responsibilities for overseeing MCR operations and equipment maintenance.