ASSISTANT GENERAL MANAGER (AGM)

POSITION OVERVIEW

The Assistant General Manager (AGM) of The Big Bridge, Gular plays a pivotal leadership role in ensuring the seamless daily operations of this boutique property. This position supports in

delivering exceptional guest experiences, maintaining operational excellence, and nurturing a warm, personalized hospitality culture that reflects the brand’s identity. The AGM serves as a hands-on leader who oversees staff performance, operational standards, guest satisfaction, and property profitability.

KEY RESPONSIBILITIES

1. Operations Management

· Supervise and coordinate daily hotel operations across front office, housekeeping, F&B, maintenance, and guest services.

· Ensure smooth functioning of all departments with an emphasis on quality, efficiency, and consistency.

· Monitor property cleanliness, maintenance, and safety standards to maintain a premium boutique atmosphere.

· Conduct regular inspections of rooms, common areas, and service points to ensure readiness and brand compliance.

2. Guest Experience & Service Excellence

· Personally engage with guests to understand needs, resolve issues, and create memorable experiences.

· Oversee guest communication channels—including reservations, feedback, and online review platforms.

· Ensure high levels of hospitality, warmth, and professionalism in all guest interactions.

· Implement personalization initiatives that highlight the charm and uniqueness of boutique property.

3. Team Leadership & Staff Development

· Lead, train, and motivate staff to provide top-tier service at all times.

· Manage staff scheduling, performance reviews, and personnel development plans.

· Foster a positive and collaborative work environment aligned with the property’s values.

· Conduct briefings, ensure SOP adherence, and maintain discipline and operational ethics.

4. Financial & Administrative Responsibilities

· Assist in budgeting, forecasting, cost control, and financial reporting.

· Support revenue management activities, including pricing strategies, occupancy tracking, and promotions.

· Monitor departmental expenses and ensure efficient resource utilization without compromising quality.

· Review procurement needs and maintain vendor relationships.

5. Sales, Marketing & Guest Relations

· Collaborate with marketing and sales teams to promote the property’s offerings and events.

· Oversee local partnerships, boutique experiences, curated activities, and guest engagement programs.

· Ensure consistent branding and storytelling across guest touchpoints.

6. Safety, Compliance & Property Standards

· Ensure compliance with safety, hygiene, and regulatory requirements.

· Oversee property security protocols, emergency responses, and staff training.

· Maintain all licensing, audit standards, and operational documentation.

QUALIFICATIONS & EXPERIENCE

· Bachelor’s degree or diploma in Hospitality Management or related field.

· 4–7 years of hospitality experience, preferably in boutique, luxury, or heritage properties.

· Strong knowledge of hotel operations, guest service standards, and hospitality systems (PMS, POS, etc.).

· Proven leadership abilities with excellent interpersonal and communication skills.

· Ability to multitask, work under pressure, and make decisions that uphold guest satisfaction and operational integrity.

KEY SKILLS & ATTRIBUTES

· Warm, guest-oriented demeanor with a passion for boutique hospitality.

· Strong organizational and time-management abilities.

· Eye for detail and a commitment to quality.

· Financial awareness and analytical thinking.

· Adaptability and a hands-on approach to solving daily operational challenges.

· Ability to inspire, guide, and build a cohesive team culture.

WORK ENVIRONMENT

The AGM is expected to maintain a visible presence throughout the property, including guest areas, operations back-end, and outdoor spaces, ensuring all aspects of the boutique guest experience run smoothly and consistently.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Food provided

Work Location: In person