Area Service Manager

As a Service Manager at Allview India Electronics Pvt. Ltd., your role will involve overseeing the repair and maintenance services for LED TV, Air Conditioners, and Washing Machines. Your primary focus will be on team leadership, service operations, customer satisfaction, technical expertise, process improvement, budget management, vendor relations, and quality assurance. Key Responsibilities: - Lead and mentor a team of service technicians, providing guidance, training, and performance management to ensure high-quality service delivery. - Oversee all aspects of service operations, including scheduling, dispatch, spare parts inventory, and service quality control. - Appoint new service centers to expand the company's service network. - Ensure exceptional customer service by resolving service-related issues, addressing customer complaints, and maintaining a high level of customer satisfaction. - Utilize your deep technical knowledge of LED TV, Air Conditioners, and Washing Machines to troubleshoot complex issues and provide guidance to service technicians. - Continuously evaluate and improve service processes and procedures to enhance efficiency and quality. - Manage the service budget to ensure cost control and maximize profitability. - Build and maintain relationships with suppliers and vendors to ensure the availability of spare parts and components. - Implement quality control measures to meet or exceed industry standards. Qualification And Skills: - Bachelor's degree in Electronics, Electrical Engineering, or a related field. - 5-10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service and repair. - Good working experience in CRM Software. - Proven experience in a managerial or leadership role, with excellent team management and interpersonal skills. - Strong technical knowledge of LED TV, Air Conditioners, and Washing Machines. - Excellent problem-solving and decision-making abilities. - Proficiency in computer applications and service management software. - Outstanding communication and customer service skills. - Budget management experience is a plus. Join Allview India Electronics Pvt. Ltd. and be a part of a leading electronics and appliances service provider dedicated to delivering exceptional customer service.,