Area Service Manager

Job Title: Area Service Manager Large Home Appliances

Location:

Job Summary:

The Area Service Manager will be responsible for managing end-to-end after-sales service operations for large home appliances across the assigned territory. The role focuses on service excellence, customer satisfaction, service partner management, and operational efficiency.

Key Responsibilities:

• Manage service operations for large home appliances such as refrigerators, washing machines, air conditioners, etc.
• Oversee and support authorized service centers and field technicians in the assigned area.
• Ensure adherence to service KPIs including TAT, first-time resolution, repeat complaints, and customer satisfaction scores.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor spare parts availability, inventory control, and warranty claims.
• Conduct regular audits and performance reviews of service partners.
• Train and guide service teams on product knowledge, service quality, and safety standards.
• Coordinate with internal teams such as sales, supply chain, and customer support.
• Prepare MIS reports on service performance, costs, and improvement plans.
  

Desired Candidate Profile:

• Strong experience in after-sales service for large home appliances.
• Sound knowledge of service operations, warranty processes, and field service management.
• Proven ability to manage service partners and large service teams.
• Strong analytical, communication, and problem-solving skills.
• Willingness to travel extensively within the assigned region.
  

Education:

• BE / B.Tech / MBA in Electrical, Electronics, or Mechanical Engineering preferred.